Exterior

Reviews of Kansas City Marriott Downtown

4 out of 5
Kansas City Marriott Downtown
200 W 12th Street, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

nermina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Nermina, thank you for your kind words! The team at Kansas City Marriott Downtown always strives to deliver excellent service. We look forward to welcoming you back soon!

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it here! My room was spotless. The food and drinks were great. The drinks at the bar were a little pricey.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Pauline, it's delightful to read your positive experience at Kansas City Marriott Downtown. We're pleased you appreciated the cleanliness of the room and enjoyed our food and beverage offerings. We take note of your thoughts on the pricing at the bar and promise to continually aim for the best value. We can't wait to welcome you again in the future.

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Thank you for the fantastic rating, Keenan!We strive to make all of our guests feel welcome and relaxed during their time at Kansas City Marriott Downtown! We can't wait to see you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff seemed to be very nice. I stayed on East side & it was not very well marked to get on this side....lots of guess work.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Paul, it's excellent to know you found our team members at the Kansas City Marriott Downtown to be very kind. We're sorry to hear that navigating a new building was a bit of a challenge initially. Your feedback is important as we continually work to improve our wayfinding and overall guest experience. We appreciate your visit and hope to make your next stay with us even more enjoyable.

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No free breakfast that was disappointing and staff was average area very nice
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Donald, thank you for your feedback. It's disappointing to hear your stay did not entirely meet your expectations, especially regarding the breakfast and our team service. Your comfort is our priority, and we do indeed strive to provide an exceptional experience for our guests. Your comments will certainly be used to enhance future guest experiences. We hope to have the opportunity to improve your view of our service in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 1 May 2024
Kathleen, it's fantastic to hear you had a great time at Kansas City Marriott Downtown. We're genuinely delighted that you enjoyed your stay and hope to see you back soon for another pleasant experience!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Claudia, thank you for choosing the Kansas City Marriott Downtown for your stay. We're delighted to know your experience was a favorable one. We are eager to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They went above and beyond to right a slight inconvenience. Location is great for needing to go to the convention center.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Mary, it's truly heartening to know you had a memorable stay at Kansas City Marriott Downtown. We're delighted that our team members ensured your minor inconvenience was effectively dealt with. Furthermore, it's great to know you appreciated both our convenient location and proximity to the convention center. We would be thrilled to welcome you back whenever your travels bring you to Kansas City.

10/10 Excellent

Erica

Stayed 3 nights in Apr 2024
Response from Customer Service on 12 May 2024
Erica, thank you for your high rating following your stay at the Kansas City Marriott Downtown. We're thrilled you enjoyed your time with us and we hope to be your first choice in lodging when you return to the area. Safe travels.

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything there.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Amy, it's a joy to hear that you had a splendid time at the Kansas City Marriott Downtown. We strive to offer an excellent experience for all our guests and your positive words truly mean a lot. We hope to have the pleasure of hosting you again in the future for another remarkable stay.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Thank you for the fantastic rating, Helen!It's outstanding you had such a wonderful experience at Kansas City Marriott Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Segio

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Sergio, it's wonderful to hear that you had an excellent experience at Kansas City Marriott Downtown. We are pleased you enjoyed your stay and we hope to welcome you back in the future.

6/10 Okay

Shannon, Kansas city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property is not but I want be booking here anymore the fact you have to pay for parking is crazy I have never in my life had to pay for parking at a hotel 32 dollars is crazy and that’s not for valet that’s self parking just crazy
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Shannon, we appreciate your candid feedback about your recent stay. It's disheartening to learn that the parking arrangements didn't meet your expectations; however it is not unusual for downtown hotels to charge for parking including all of the full-service hotels in downtown Kansas City. We hope other aspects of your visit were enjoyable and that you'll consider giving us another opportunity.

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Keenan, we are thrilled that you had a fantastic stay at the Kansas City Marriott Downtown. It's fantastic to know that we've met your expectations. We hope to welcome you back on your next visit to the area. Your satisfaction is our highest reward!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 1 Apr 2024
Nathan, thank you for your wonderful rating of the Kansas City Marriott Downtown. We're thrilled you had a fantastic stay with us and appreciate your high score. Looking forward to hosting you again in the future. Safe travels!

10/10 Excellent

Awilda, Lincoln

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often and it’s always great
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Awilda, it's wonderful to hear your consistent satisfaction with the Kansas City Marriott Downtown! We sincerely appreciate you as a frequent guest and are thrilled to continue providing you with an excellent experience. We're eager to welcome you back on your next visit!

2/10 Terrible

Cindy

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Cindy, it's disheartening to hear that your recent stay didn't meet your expectations. We consistently strive to provide an enhanced experience to our guests, so your score is taken seriously. We would greatly value your specific feedback. Please feel free to connect with us to discuss how we could better serve you in the future. We hope that you would consider giving us an opportunity to change your impression on a future visit.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You really need comfort height stools! The pillows are terrible!
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Keith, thank you for sharing your feedback. We understand that comfort is key, and it seems you had some concerns about the seating and sleeping arrangements at Kansas City Marriott Downtown. We'll take your suggestions into consideration as we continually strive to enhance our guest experience. We hope you'll provide us another opportunity to serve you better in the future.

8/10 Good

Alisha, Olathe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, upgraded nice bathroom and shower, beds were comfortable and the view amazing. The only thing we did not like was that our room was right by the elevators and you can hear them moving through the walls constantly.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Alisha, it's a pleasure to know you found the Kansas City Marriott Downtown remarkably clean with comfortable beds and an exceptional view. We've noted your feedback about the room location next to the elevators, and we'll make every effort to try and place you in an even quieter room for future stays. We greatly appreciate you sharing your experience and look forward to welcoming you back soon.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel that is walkable to Midlands Theatre, Power & Light District and many restaurants and bars.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Janice, we're thrilled to know your experience at Kansas City Marriott Downtown was excellent. It's wonderful that you found our location strategic, close to Midlands Theatre, Power & Light District, and numerous dining options. We appreciate you sharing your experience and look forward to welcoming you back soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Jennifer, thank you for choosing the Kansas City Marriott Downtown and taking the time to leave a rating. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Thanks, Maria! It's outstanding your time at Kansas City Marriott Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was immaculate. Great location, clean rooms, great restaurant and bar in lobby. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Kayla, it's wonderful to hear about your recent stay at the Kansas City Marriott Downtown. We're thrilled you appreciated our prime location, pristine accommodations, and excellent dining options. Your eagerness to return is the highest compliment and we can't wait to host your next visit.

10/10 Excellent

Lehia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Lehia, it's delightful to hear your succinct yet impactful feedback for Kansas City Marriott Downtown. We genuinely appreciate your positive sentiments and are looking forward to serving you once again in the future.

6/10 Okay

Gill

Travelled with family, Travelled with partner
Room was nice and tidy as a couple staying for two nights the tea and coffee facilities were wholly inadequate 1 tea bag and two coffee sachets. A coffee/ hot water device that was of extremely poor quality, leaked over the bench top.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Gill, it's great that you found the room pleasingly neat but are sorry to hear the in-room beverage selection did not meet your expectations. We appreciate your feedback and will certainly consider it as we continually work to improve the overall experience for all of our valued guests - like yourself!

10/10 Excellent

Merlyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. We enjoyed our stay.
Stayed 4 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Merlyn, it's delightful to know you enjoyed your stay at Kansas City Marriott Downtown so thoroughly! Your recognition of the consistent excellence we strive for truly brightens our day. We can't wait for your next visit!

10/10 Excellent

Tia

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Tia, we're delighted to see that you had a five-star experience at the Kansas City Marriott Downtown. Our team appreciates your feedback and we look forward to welcoming you back on your next visit!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took longer than expected, it was very busy. But otherwise the hotel was clean and comfortable and we really enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Nicole, it's fantastic to hear that you found the Kansas City Marriott Downtown clean and comfortable. We are sorry that the speed of our checkin process did not meet your expectations, yet we're glad this didn't mar your overall experience. We appreciate your feedback and look forward to welcoming you back for an even smoother experience next time.

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Kyle, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Kansas City Marriott Downtown!

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service, property conditions & facilities
Run down. Our room window is to noisy conference center, rather than the outside. This makes the small room feel much smaller and darker. Woman who checked me in was rude and very slow.
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Apr 2024
Laura, we're sorry to hear you were disappointed in your room assignment and the service you experienced. This is rare feedback, however, as our 'Staff Service' are very high from guests like yourself. Clearly, we did not shine our brightest this time around.Rest assured, we will use your feedback to coach our team to ensure a more-positive interaction the next time we are fortunate enough to welcome you as our guest!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is. Bit of a nightmare and make sure to wear comfy shoes if you have a room in the new building area.
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Feb 2024
Ryan, it's great to see this overall positive review! We apologize that parking was high demand over your stay dates and presented challenges. We appreciate your candid feedback and will utilize in pursuit to always be improving our overall guest experience. We look forward to welcoming you again soon!

4/10 Poor

Leanna

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Leanna, it's disappointing to see that your stay didn't meet your expectations. We pride ourselves on creating a top-notch experience for our guests, but it seems we fell short this time. We would appreciate the opportunity to hear more from you so that we can improve and attempt to make it right. Please reach out to our Manager on Duty at your convenience to discuss further. Thank you.

10/10 Excellent

Leigh Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and conveniently located to Folly Theater
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Leigh, it's wonderful to hear that you found the Kansas City Marriott Downtown to be conveniently located near the Folly Theater. Our team always aims to provide you with an exceptional and comfortable stay and we're glad to note we hit the mark with you. We thank you for your positive comments and look forward to welcoming you back in the future.

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Thank you for sharing, James!At Kansas City Marriott Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Leigh Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good venue with good proximity to Folly Theater
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Leigh, it's wonderful to hear that you appreciated the Kansas City Marriott Downtown's strategic location near the Folly Theater. We strive to ensure that our location provides guests with effortless access to key local sights and experiences and we're glad this aspect resonated with you. We genuinely value your feedback and are looking forward to your next visit.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for the amazing rating, Danny!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Kansas City Marriott Downtown soon!Thanks again for leaving your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Greetings, we appreciate the rating provided. We're glad your stay at Kansas City Marriott Downtown was satisfactory, and we look forward to welcoming you back in the future.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for the perfect rating, Rodney!We are very pleased to hear that you had a wonderful stay at Kansas City Marriott Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Lori, thank you for your positive rating of Kansas City Marriott Downtown. It's wonderful to see that you had a pleasing experience at our property. We look forward to welcoming you back in the future.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Annette, thank you for your wonderful rating. At Kansas City Marriott Downtown, we continuously aim to provide excellent service to ensure our guests have an enjoyable experience. It's fantastic to know that we met those expectations during your stay. We hope to see you again on your next trip.

8/10 Good

Derek A

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Derek, thank you for choosing the Kansas City Marriott Downtown and for taking the time to rate your experience. We appreciate your feedback and are glad you had an enjoyable stay. Looking forward to your return on your next visit to Kansas City.

8/10 Good

Anne

Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Anne, thank you for choosing to stay at Kansas City Marriott Downtown. We're delighted you had a pleasing experience. We'd be thrilled to welcome you back in the future.

10/10 Excellent

Aimee

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but the staff was incredible. Will definitely return when I’m in the area.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Aimee, it's terrific to hear you had an enjoyable stay at Kansas City Marriott Downtown! We're elated our team members were able to make your stay special. We eagerly look forward to your return on your next journey to the area.

8/10 Good

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for the 4-star rating, Kylee!We are delighted to see that you had a wonderful time at Kansas City Marriott Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
William, it's wonderful to know that you had a great stay at the Kansas City Marriott Downtown. We truly appreciate your top-score rating. It's always a delight to understand our guests have fully enjoyed their visit. Until your next stay, take care!

10/10 Excellent

Jashaun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Jashaun, thank you for choosing Kansas City Marriott Downtown for your stay. We're delighted to hear that our team members added to the overall positive experience. We look forward to welcoming you back on your next trip.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Jay, thank you for choosing Kansas City Marriott Downtown. It's wonderful to hear that your experience was positive. We appreciate your feedback and hope to see you again soon on your next trip!

8/10 Good

Chance

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Chance, thank you for choosing Kansas City Marriott Downtown and for rating us. We're glad you had an enjoyable experience and look forward to welcoming you back in the future.

2/10 Terrible

Marissa

Travelled with partner
Disliked: Amenities
Worst customer service I’ve had in a long time. Our room was almost 80 degrees and we asked them to send someone to fix it. We never heard back so we assumed it was fixed. No, returned to the same temp. Called multiple times to ask to be moved and no one answered. Finally packed up and headed to the desk. The manager was rude and acted like we were being ridiculous about the temps didnt even offer a sorry. She acted annoyed that we existed. Worst experience
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Marissa, it's disheartening that your recent stay did not meet your expectations. We highly regret that the temperature in your room was not set comfortable and it's unfortunate that there were communication issues regarding this concern. Additionally, it's regrettable the interaction with our team member at the front desk didn't match the high standards we aim to maintain. Rest assured, your feedback will be used to review and improve our processes and ensure all guests have the service they rightfully deserve. We hope for the opportunity to welcome you again in the future and regain your trust.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely excellent. Top-level .. no disappointments. Will definitely use this hotel again when Im in KC.
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
John, it's a pleasure to hear such glowing feedback about your stay at Kansas City Marriott Downtown. We're thrilled that you appreciated the high quality of our services and are excited about the prospect of hosting you again when you return to Kansas City.