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"The room was very clean and well kept throughout our stay. The service was exceptional and we were very happy with how we were treated. We were supported in a number of different ways during our stay (we needed to visit the hospital at short notice so we were able to keep luggage back after checkout). Our only comment for feedback was the pool being very cold despite the warm temperature outside - as it is shaded for most of the day, our daughter found it to be too cold to enjoy. Perhaps heating the pool for certain months would ensure that it will be used by more visitors. Otherwise, we would recommend highly."

"Staff was very accommodating, front desk staff was great. Roof top bar and restaurant has amazing staff which was kind and helpful. Very friendly and spent time answering questions and making stay memorable. Will definitely stay here again and recommend everyone."

"Exceeding expectations for a beautiful mountain resort. Staff exceedingly helpful. English speaking and very considerate. Lots of activities. Room amenities outstanding. Trek to mountain shrine safe and fun with the help of hotel guide. Afternoon high tea with entertainment and games, outstanding! Breakfast offered choices of food from Asia and Europe. "

"The staff was extremely kind and helpful. The room was very clean and the bed quite comfortable. It was a very pleasant experience. "

"Clean room, staff behavior, mall nearby "

"Comfortable stay in main market area. Staff co-operative and friendly."

"Front office staff, room service staff all very very polite and went extra mile to make us comfortable. Guest Delight."

"Excellent stay and food near mall road"

"Overall, the staff were friendly and very welcoming. They went above and beyond to make our stay comfortable."