Mussoorie Hotels

Pleasing experience. Helpful staff. Good food. Nice terrace and garden with wonderful views.

Our experience of this hotel was quite positive, mainly because the staff there were so accommodating, ensuring we had whatever we needed, from toiletries to tea water to extra pillows, etc. In addition, the owner went out of his way to befriend us, drive us around Mussoorie, pick us up at night in the pouring rain, and draw us a map of the town to ensure we would visit all the best sights. The front desk manager also drove us across town, free of charge. I'm sure anyone who stays here would receive the same treatment.

I enjoyed my stay, the staff was very polite, the buffet breakfast was excellent. I like the rustic nature of the place, especially the extensive woodwork.

I wanted to settle my account by a Visa card. The manager in charge quoted me a different amount I agreed while biking with Expedia. When I asked him about this he took a bit of offence saying ,"I know the price of the rooms, and I am not going to refer to Expedia on what I agreed to pay". I repeatedly told him I booked through Expedia, but he was not agreeing. Then he called someone and told me that I could pay a different amount, which was still not the price I agreed to in Expedia. I basically stopped there and told him that I'll take care of this in the following morning. The person in the morning was a pleasant chap and to my pleasant surprise did quote me the exact amount I agreed to in Expedia. Howeaver, none of their machines could process the three Visa cards I had. I just walked half a mile to get the cash out from a bank ATM using one of those cards and settled the bill. I did not have complementary internet which is a shame for any 5star hotel. I had read another review before about this, but did not believe it. Now I do.