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"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"ご丁寧で良かったですよ！"

"The private onsen is fantastic! Facilities also very new."

"There was a stain on the tatami floor. It also seems to be the season when small insects or cockroaches appear. Despite staying on a high floor with no windows open, I noticed these bugs in the common areas. It would be good if the staff could address this issue rather than letting them roam freely in those spaces."

"I would stay there again"

"I loved our stay here! The staff are very helpful and there’s a big supermarket at the back of the property, a park, hot springs and skate park with restaurants."

"Its a "romance hotel," which I didn't realize until I got there, so I was naturally confused when I entered the front door as there is no reception desk just 4 buttons you can press to select your room type and a phone. I stood around confused for long enough that a nice employee saw me confused on a security camera and came to help. When I entered my room there is a credit card machine, and other amenities for your stay, including the "romantic" items available for use. It was an unusually...