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"10/10 for everything from staff servicers to the right location easy access to restaurants and transportation. The room was a perfect fit for us and it was very neat & clean. We truly enjoyed our stay with Echarm and always felt safe in our area. "

"There was not hot tub but room was clean and good service, only problem was the staff didn’t speak English."

"Nice facility but the staff are not making the proper jobs."

"Good"

"Good and convenient hotel"

"The room was spotless, The staff was friendly and provided excellent customer service. Check-in, Check-out was a breeze and Gene was very helpful and so was the hotel manager. I highly recommend this hotel if you plan to vist Guangzhou for business/pleasure. Thank you!"

"My flight arrived after midnite via Terminal 1. After exiting Customs, I simply followed the signage arrows giving applicable direction to the hotel. You will need to exit the airport as the signage eventually ends, but you will see the walkway to the hotel at this point. Check-in was a breeze, and they even reminded me of the breakfast buffet included with my Expedia reservation. The buffet items were plentiful, and definitely worth the price to eat there should the breakfast perk not be included in your reservation. Accommodations were well intended & executed, and definitely worthy of the hotel’s 5-star rating. I was escorted to the applicable wing & room of the hotel by a staff porter. This was helpful since the hotel is quite big overall. After a short rest & sleep, nice morning shower with plenty bathroom amenities, then indulging in a tasty, yet healthy breakfast, I begrudgingly managed to check out despite wanting to stay much longer. But I needed to meet the family who was scheduled to pick me up mid-morning across the walkway back at the airport Departures hall. I definitely hope to return for another visit & stay: the breakfast buffet was just that good! Xie xie"

"Wonderful 2nd stay here. Great staff and great airport shuttle."

"Nice area and a very nice hotel. I just didn’t like the fact that they didn’t have laundry bags and body lotions in the room "