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Reviews of Global Luxury Suites at Newport

4 out of 5
Global Luxury Suites at Newport
401 Washington Boulevard, Jersey City, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 109 out of 206 reviews" "
Rating 8 - Good. 54 out of 206 reviews" "
Rating 6 - Okay. 18 out of 206 reviews" "
Rating 4 - Poor. 12 out of 206 reviews" "
Rating 2 - Terrible. 13 out of 206 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Melanie, Brooklyn, NY

Liked: Cleanliness, amenities, property conditions & facilities
The views at this property are awesome. It was also really nice to have an entire apartment to myself. The building has great amenities, including a fantastic, large rooftop level with lounge and awesome view of NYC skyline. I’m a New Yorker, but I would do this again in a heartbeat! There’s only 2 things I’ll say though: the apartment was very clean, but my bathroom had some really gross paint chipping & pink mold like substance over the shower head. Also, while I loved the unit, it wasn’t the one advertised as I was expecting when I booked it.
Stayed 2 nights in Dec 2020
Response from Roseann Z on 17 Jan 2021
Thank you for our feedback!

8/10 Good

DpestD, New York,Ny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hard to find the entrance, because the main one is closed but other than everything is great , especially the view !
Stayed 3 nights in Sep 2020
Response from Roseann on 28 Dec 2020
Thank you for your feedback. We are glad that you enjoyed your stay.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
It was “okay”
The apartment was “okay” nice views and nice furniture and equipped with kitchen tools needed. The bed was okay a bit harder for my liking but it could be suited for someone who does like a firmer bed. My issue was the cleanliness of the apartment. Especially since staying during Covid I was expecting more. The shower had someone else’s hair on the walls. After seeing that and 2 dead (tiny) bugs I was super uncomfortable. Bugs happen but the hair was concerning as it made me wonder about how well the rest of the apartment was cleaned. The towels and welcome kit were wrapped in individual bags which was greatly appreciated. The staff at the front desk were extremely nice and personable. Communications were a bit difficult. Too many separate emails. Emails from hotel.com and then multiple from global luxury suites with information. Just seemed disjointed. Overall was just okay. I don’t write reviews but with covid I think it’s important to share my experience.
Stayed 2 nights in Dec 2020
Response from Roseann on 19 Dec 2020
Thank you for your feedback. It is only through your feedback we know where we need to improve. We will be speaking with our cleaning company in reference to this.

10/10 Excellent

Daunte

Business traveller
Liked: Cleanliness, room comfort
5 star
Excellent location very clean and comfortable
Stayed 1 night in Nov 2020
Response from Global Luxury Suites on 12 Nov 2020
Thank you for your amazing review! We are delighted to know that you had such a great stay with us and you liked the location the apartment had to offer. We appreciate you taking the time to provide us with your business and we look forward to hosting you soon at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

4/10 Poor

Astouseck

Disliked: Cleanliness, amenities, property conditions & facilities
The room looks nothing like the picture. I was thinking there was more space
Stayed 3 nights in Oct 2020
Response from Asif. on 27 Oct 2020
Dear Astouseck, Thank you for letting us know how your stay was, and we truly apologize for the inconvenience you encountered during your stay. This is surely something we will look into, as we want to make sure all customers are taken care of with top customer service. Your feedback is extremely important to us, and we have sent this to our customer support team to handle accordingly. We hope to have you stay again and will be reaching out to discuss this matter further. Warm Regards, Global Luxury Suites.

10/10 Excellent

Christain

Liked: Cleanliness, room comfort
Hom away from home
I enjoyed my stay here and I liked the fact that it was a residence and not a hotel.
Stayed 2 nights in Jun 2020

10/10 Excellent

Chamone

Travelled with family
Liked: Cleanliness, room comfort
I will go back anytime!
It was very Pleasant and the people was so Polite and generous.
Stayed 1 night in Mar 2020
Response from Roseann on 23 Mar 2020
Thank you for your feedback! We are happy that you enjoyed your stay.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The view was amazing! The carpets were light colored and very dirty. The dressers had water damage on the tops of them. Could use a fresh coat of paint. The bed was uncomfortable as it pretty much was worn and had an indent where people slept. Parked two buildings down at double tree. Only stayed there one night for a total of about 8 hours so I can’t rate anything else.
Stayed 1 night in Jan 2020
Response from Asif. on 20 Jan 2020
Thank you for your feedback! We sincerely apologize for the inconvenience you had encountered during your stay, we have sent this to our customer support team to handle accordingly. We look forward to hosting you again, so we can make your next stay a memorable one. Warm Regards, Global Luxury Suites.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Asif. on 15 Jan 2020
Thank you for your recent feedback! We are pleased to know that you had such a great stay with us. We appreciate you taking the time to provide us with your business. We look forward to hosting you again in the near future at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2019
Response from Asif. on 13 Jan 2020
Dear Patrick, Thank you for your amazing review! We are delighted to know that you had such a great stay with us. We appreciate you taking the time to provide us with your business. We look forward to hosting you again in the near future at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

2/10 Terrible

Tom

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment we stayed in had amazing views across the river to NYC. The property is located just a 5 minute walk to the PATH train station and the local mall. It was well laid out and very clean and the staff were extremely helpful.
Stayed 6 nights in Oct 2019
Response from Asif. on 6 Nov 2019
Thank you for your amazing review! We are delighted to know that you had such a great stay with us and you liked the location the apartment had to offer. We appreciate you taking the time to provide us with your business and we look forward to hosting you soon at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the Hudson and ease of access to Newport path station.
Stayed 4 nights in Oct 2019
Response from Asif. on 24 Oct 2019
Thank you for your amazing review! We are delighted to know that you had such a great stay with us and you liked the location the apartment had to offer. We appreciate you taking the time to provide us with your business and we look forward to hosting you again in the near future at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Asif. on 24 Oct 2019
Thank you for your review! We apologize for the inconvenience you had encountered during your stay, we look forward to hosting you again, we can make your next stay a memorable one. Warm Regards, Global Luxury Suites.

8/10 Good

Yun

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Asif. on 9 Oct 2019
Dear Yun, Thank you for your review, we appreciate you taking the time to provide us with your business and we look forward to hosting you again at one of our many apartments throughout the East and West Coast. Kind Regards, Global Luxury Suites.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stwy
The view in this place was awesome. Right in the middle of Jersey City easy train ride to anywhere in Manhattan. I need to find a reason to stay here again.
Stayed 3 nights in Oct 2019
Response from Asif. on 9 Oct 2019
Thank you for your amazing review! We are delighted to hear that you had such a great stay with us and you liked the location the apartment had to offer. We appreciate you taking the time to provide us with your business and we look forward to hosting you again at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

10/10 Excellent

Wing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Asif. on 9 Oct 2019
Dear Wing, Thank you for your review, we appreciate you taking the time to provide us with your business and we look forward to hosting you again at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Asif. on 13 Sept 2019
Thank you for your wonderful review! We are delighted to know that you had an amazing experience with us and you liked everything the apartment had to offer. We also apologize for the inconvenience you had to face due to the sofa bed, and we have sent this to our customer support team to handle it accordingly. We look forward to hosting you soon at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Staff & service
This should be on Airbnb... not hotels.com
This really is just an airbnb. 4PM check in and the cleaning crew comes at 10 am the next morning. Parking is an extra. Nice view. Decent apartment but should only be used over multiple days.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We reserved a 3 bedroom unit but checked in to a 2 bedroom unit. No one was available to address our concerns when we called customer service. We would like a refund for the inconvenience.
Stayed 1 night in Aug 2019
Response from Asif. on 13 Sept 2019
Thank you for your recent review! We extremely apologize for the inconvenience you had to face during your stay, and we have sent this to our customer support team to handle it accordingly. We hope you continue using our services for your future travel needs. Warm Regards, Global Luxury Suites.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Asif. on 13 Sept 2019
Thank you for your amazing review! We are delighted to know that you had such a great stay with us and you liked everything the apartment had to offer. We appreciate you taking the time to provide us with your business and we look forward to hosting you soon at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Please be advised that the name of the property is not Global Luxury Suites. It’s an apartment complex that people lives in; which made it very confusing when we arrived because we were looking for the name to be displayed. The pros are: the beautiful NYC views, the pool, the washer and dryer. The cons are: there were permanent stains on the kitchen counter, the beds are not comfortable at all, the towels are poor quality-they leave lent all over your body. We definitely will not be staying here again.
Stayed 2 nights in Jul 2019
Response from Asif on 13 Sept 2019
Thank you for your detailed review! We extremely apologize for the inconvenience you had to face during your stay and we have sent this to our customer support team to handle it accordingly. We appreciate you letting us know what needs to be improved. We hope you continue using our services for your future travel needs. Warm Regards, Global Luxury Suites.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Asif. on 13 Sept 2019
Thank you for your amazing review! We are delighted to know that you had such a great stay with us and you liked the living space the apartment had to offer. We appreciate you taking the time to provide us with your business and we look forward to hosting you soon at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check in the pool was very clean and nice size the view from the Room was also beautiful.
Stayed 1 night in Jul 2019

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a home away from home getaway
Beautiful building with lots of amenities. Great location. Doormen were extremely helpful and friendly
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was a nice property. That said, it was advertised as having a pull out sofa, but the sofa could not pull out because the space wasn't large enough. There was confusion around parking, and I wound up having to park several blocks away in a public lot. There was only one towel upon checking in. I received almost 20 emails from the company in a 24 hour space preparing for and during check in - annoying. Overall, a really nice room, but not worth the headaches.
Stayed 2 nights in Jun 2019

10/10 Excellent

Akleema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Brooke on 20 Jun 2019
Thank you for your review!

8/10 Good

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
The place is lovely. The sofa bed was uncomfortable and full bedding wasn’t provided until 2nd night even though we were told it would arrive on day of arrival. Having said that, the block and facilities are lovely, the local area has lots of things to explore and really easy to get to Manhattan.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Brooke on 20 Jun 2019
Thank you for your review!

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The building's location and amenities are great! The layout of the apartment is also really nice. The cleanliness and maintenance was a big issue though. The beds are terrible! You can feel the springs through the mattress and all 3 beds creak really loud! The countertops, towels and bedsheets were all dirty and the overall maintenance in the apartment was minimal. The bathroom drains were clogged and took over 24 hours to fix. One drain was fixed and the other started acting up. In conclusion, not worth the price.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Brooke on 20 Jun 2019
Thank you for your review!

4/10 Poor

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mentioned city view no city view
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They said to pick up the key at a leasing location that was locked even though it was supposed to be open. Hotels.com rented me a room that somehow ended up going through Expedia, that somehow ended up going through another company Global something or other, etc. I was disgusted by the whole experience and checked out a day early, with little expectation of being refunded for that extra day. Nice room in good location, but terrible experience in terms of the way it's set up and the way it's falsely marketed to the public.
Stayed 2 nights in Apr 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best the east coast can offer
Had an amazing time at Global Luxury Suites as usual. Apartment is very well kept and made our family vacation an amazing one!
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Justina E

Liked: Cleanliness, staff & service
Central location with quick access to the city
We chose this location because it was in close proximity to New York city, where we would be spending most of our days. We enjoyed the extremely easy commute and accessibility to shops and restaurants near Newport station. The only reason I didn't give this 5 stars is because the condition of the apartments needs some improvements for better comfort. The towels are old and rough and are basically falling apart, the mattress in one of the bedrooms was sinking in the middle which was extremely uncomfortable. If this could be addressed it would be an excellent property to visit.
Stayed 6 nights in Mar 2019
Response from Brooke on 20 Mar 2019
We are thrilled that you had a great stay! We appreciate you taking the time to give us such a detailed review of the apartment, building amenities and location. We would love to host you again for your future travel needs! Check out our other locations along the East and West Coast. Warm Regards, Global Luxury Suites

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✅amazing service ✅beautiful and very clean apartment ✅ great location ✅nice amenities ✅fully equipped kitchen
Stayed 4 nights in Feb 2019
Response from Brooke on 7 Mar 2019
We are thrilled that you had a great stay! We appreciate you taking the time to give us such a detailed review of the apartment, building amenities and location. We would love to host you again for your future travel needs! Check out our other locations along the East and West Coast. Warm Regards, Global Luxury Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to all!
Unbelievable place to stay!
Stayed 4 nights in Feb 2019
Response from Brooke on 7 Mar 2019
Thank you for your review! We look forward to hosting you again! Kind Regards, Global Luxury Suites

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
My experience here is always exceptional. We always come back here when we are in jersey city. Service is amazing. Accommodations are very nice and comfortable.
Stayed 4 nights in Jan 2019
Response from Brooke on 7 Mar 2019
Dear Claire, Thank you for your review! We are so glad you had a wonderful experience and enjoyed your stay. We look forward to hosting you again at one of our many apartments along the East and West Coast. Warm Regards, Global Luxury Suites

10/10 Excellent

Samantha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.clean and comfortable accommodation. Would book again.
Stayed 4 nights in Jan 2019
Response from Brooke on 7 Feb 2019
Dear Samantha, Thank you for your review! We're so glad you had a wonderful experience and enjoyed your stay with us. We look forward to hearing from you again and hope to book another vacation for you in the future at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites

8/10 Good

lola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location clean well kept.proximity to NYC building is well kept
Stayed 6 nights in Dec 2018
Response from Leah on 8 Jan 2019
Thank you for your positive feedback! We're so glad you enjoyed your stay with us. Looking forward to hosting you again soon! Best, The GLS Team

10/10 Excellent

Anouska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and links to Manhatten
Lovely, great apartment with gorgeous views. Very comfortable base and very quick links into manhatten
Stayed 4 nights in Dec 2018
Response from Dena on 25 Dec 2018
Hi Anouska, Thank you for sharing your positive experience with us! I am glad to hear that you enjoyed the accommodation, as well the wonderful views. We look forward to hosting you again in the future. Warm Regards, Dena and the GLS Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Brooke on 4 Dec 2018
Thank you for your review!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for Extended Stay
As an apartment, it had everything you'd want, kitchen with stove/oven/microwave/utensils/pots&pans/cutlery/dinnerware, laundry w/washer&dryer, living room w/TV, bedroom w/TV, included cable-modem Internet w/WiFi. They even provided starter kit for the kitchen (dishwasher detergent, dish soap, new sponge) and bath (body wash soap & cond, shampoo & cond, bar soap, etc). These "starter" kits lasted me the entire week I was staying there. At the 333 River St location, there is a very convenient King's SuperMarket immediately next door that had a very good selection along with very tasty precooked meals and sides.
Stayed 6 nights in Oct 2018
Response from Brooke on 31 Oct 2018
Dear Jeffrey, Thank you for your recent feedback. At Global Luxury Suites, we pride ourselves on offering a superior experience and we're delighted that you agree! We look forward to hosting you again in the near future! Warm Regards, Global Luxury Suites

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
Overall we were really impressed with the apartment and we will use it again. The view from the 39th floor is amazing. Fantastic kitchen, having washing/tumble drier was a plus. We found the heating very difficult to control, the units were blowing out cold air when it should have been hot. I think they need to be serviced.
Stayed 6 nights in Oct 2018
Response from Brooke on 31 Oct 2018
Dear Christine, Thank you for your recent feedback. At Global Luxury Suites, we pride ourselves on offering a superior experience and we're delighted that you agree! We look forward to hosting you again in the near future! Warm Regards, Global Luxury Suites

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Brooke on 31 Oct 2018
Thank you for your review! We look forward to hosting you again in the near future! Warm Regards, Global Luxury Suites

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Jersey City Apartment stay.
Travelling as two female friends. Could not sleep on sofa bed. Worst sofa bed I have ever had. Extra tea towel and towels needed. No plug for kitchen sink. Otherwise roomy and main bedroom comfortable.
Stayed 13 nights in Oct 2018
Response from Brooke on 31 Oct 2018
Dear Rhonda, Thank you for your recent feedback. At Global Luxury Suites, we pride ourselves on offering a superior experience so we take our guests responses to heart. We appreciate your comments and we will continue to work to make your next stay even better. Warm Regards, Global Luxury Suites

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Brooke on 10 Oct 2018
Thank you for your amazing review!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Riverside Location
Really good location to stay for access to NYC, area is slightly less busy than Manhattan, hotel apartments are truly huge and very good value especially for 4 staying. Everything about this apartment hotel is well maintained, neat, clean and tidy. The transport connections are very convenient, with light rail being 100m away, the Path and the Ferry just a short walk away also. Get a room with a view back across the river, the vista is absolutely spellbinding, a great view to see the whole of NYC. We were really knocked by how a good a place this was the just hang out and spend a really cool hideaway US vacation. No real downside the restaurants aren’t all that locally, the ones in the Mall nearby look better, Uber will deliver straight to your door if your short of somewhere to go. Big supermarket just around the corner, average to reasonably good when compared to European food standards. Overall a great place to stay, didn’t think it was expensive for 2 of us for 9 days, given the apartment was the size of a 3 bedroom house !!!
Stayed 8 nights in Aug 2018
Response from Brooke on 10 Oct 2018
Dear Christopher, Thank you for your recent feedback. At Global Luxury Suites, we pride ourselves on offering a superior experience and we're delighted that you agree! We look forward to hosting you again in the near future! Warm Regards, Global Luxury Suites