Outdoor pool, open 6:00 AM to 9 PM, free pool cabanas, pool umbrellas

Reviews of The Ritz-Carlton Jakarta, Mega Kuningan

5 out of 5
The Ritz-Carlton Jakarta, Mega Kuningan
Jl. DR. Ide Anak Agung Gde Agung, Kav.E.1.1 no.1, Jakarta, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 354 out of 511 reviews" "
Rating 8 - Good. 104 out of 511 reviews" "
Rating 6 - Okay. 29 out of 511 reviews" "
Rating 4 - Poor. 13 out of 511 reviews" "
Rating 2 - Terrible. 11 out of 511 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ler Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checked in and out was a bit slow. We arried 5 minutes before 3pm, yet the room was not ready until 3:45pm!! This was not a five star quality service!
Stayed 1 night in Feb 2024

10/10 Excellent

suki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome……
Stayed 2 nights in Dec 2023

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Naresh

Stayed 3 nights in Nov 2023

8/10 Good

Sharif Haliza, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, a bit dated. Can do without the torns in the curtains.
Stayed 4 nights in Sep 2023

10/10 Excellent

Cidiço Masonga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice views and every comfort you could want.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d love to recommend others, such a nice and safe spot
Stayed 1 night in Sep 2023

2/10 Terrible

Elizabeth

Disliked: Staff & service
When I searched for hotels that provided transportation to and from the airport on Expedia, this hotel was listed at the top. I booked it solely for that reason to make travel easier. However, they made us pay for transportation to and from the airport which was over $80. How ridiculous as the hotel was quite expensive to begin with. I am very frustrated and will never book with this hotel again.
Stayed 2 nights in May 2023
Response from eric on 7 Jun 2023
Dear Elizabeth, Thank you for sharing your recent experience with us. We regret that the price of our transportation service fell short of your expectation. Thank you for your feedback as this will enable us to address your concerns directly and take appropriate measures to improve our offerings. We hope that we will have the opportunity to welcome you back on your next visit to Jakarta. Regards, Nitesh Gandhi – Managing Director

10/10 Excellent

Keith M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from eric on 3 Jun 2023
Dear Keith, Thank you for your positive feedback. At the Ritz-Carlton Jakarta, Mega Kuningan, we believe that true luxury is created by people who love what they do. We are thrilled that with the genuine and detailed attention of our Ladies and Gentlemen, you were able to be fully relaxed, inspired and enjoy meaningful experience that were truly indelible. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from eric on 11 May 2023
Thank you for staying at The Ritz-Carlton Jakarta, Mega Kuningan. We are delighted to hear about your recent stay with us was a positive one. Our Ladies and Gentlemen are devoted to serving the finest personal service such that you can enjoy a warm, relaxed and yet refined ambience. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
beautifull
Stayed 2 nights in Apr 2023
Response from eric on 22 May 2023
Dear Ms. Vivian, Thank you for staying at The Ritz-Carlton Jakarta, Mega Kuningan. We are delighted to hear about your recent stay with us was a positive one. Our Ladies and Gentlemen are devoted to serving the finest personal service such that you can enjoy a warm, relaxed and yet refined ambience. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

8/10 Good

Aloysius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Akin, Issaquah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice and clean. Staff is so polite and helpful.
Stayed 2 nights in Nov 2022
Response from Christophe Hsiao on 10 Jan 2023
Dear Mr. Akin,Thank you for giving us good rating. Our Ladies & Gentlemen are looking forward for your next stay.Best regards.The Ritz-Carlton Jakarta Mega Kuningan

8/10 Good

Boy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is good in good location, the problem is they put info in the lobby for brunch start at 10.30 but we we cam to have a brunch restaurant say that brunch start in 11.30 :( we were hungry and have to wait because of that :(
Stayed 1 night in Oct 2022

10/10 Excellent

annisa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
A great hotel made even better by the superb staff that work tirelessly to service your every need. Excellent food, comfort and amenities. Well done to Everyone involved in making our stay a thoroughly enjoyable experience.
Stayed 3 nights in Oct 2022

10/10 Excellent

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff and service were top notch and impressive! From the chef, servers, assistant manager (Michelle) and director of F&B are made you feel like home. Definitely this hotel will be my first choice to stay in Jakarta. Regards, Alex Lumempouw
Stayed 1 night in Sep 2022

2/10 Terrible

Ronald

Stayed 1 night in Sep 2022

10/10 Excellent

Maximilian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole team made me welcome and gave us outstanding service! Best hotel in Jakarta
Stayed 2 nights in Aug 2022

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Absolutely top notch service!
Stayed 2 nights in Aug 2022

10/10 Excellent

Yuliany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, professional staff, excellent customer service from the door to Front Desk thru staff at restaurants and the club lounge. Very helpful on getting taxi. Room is very spacious and clean. Did not get a chance to visit the pool and spa on 5th Floor but heard that's the best place to relax; perhaps next visit. Thank you
Stayed 4 nights in May 2022

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect staycation
It was a very nice stay. perfectly clean. Meal plans are perfectly balanced. we got some dessert and apperitif as well. Room was cleaned and we were greeted nicely. All the crews were very friendly
Stayed 1 night in Aug 2021

8/10 Good

R Marzaini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, big & spacious. Good air conditioning, lots of channels on the tv. Lovely view from the hotel room. Only slight downfall was the speed of the room service, it was quite slow. But staff were lovely, friendly & welcoming
Stayed 5 nights in May 2021

10/10 Excellent

Jinseok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
The room was quite spacious. It was satisfactory.
Stayed 1 night in May 2021

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dengue Mansion
Not good, pool was disgusting, not clean at all... left over food trays being left outside rooms for days without collection... unable to charge items to the room, they wanted payment on the spot!! And to my horror I discovered a huge swamp adjacent to the property.. ideal for Dengue!! See photo
Stayed 10 nights in Mar 2021

4/10 Poor

Defi Efrat

Liked: Cleanliness, room comfort
I came
Stayed 1 night in Mar 2021

8/10 Good

Edward suhendra

Stayed 1 night in Feb 2021

10/10 Excellent

Welya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Jakarta
The location was incredible, very close to many places and just walking distance from the Lotte Mall. We had a very with time, the service is good and the quality of the hotel is good too. For sure an option to consider when we back to Jakarta.
Stayed 4 nights in Feb 2021

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club is worth it
4th time going to this hotel mainly due to the club. The club is always worth the extra price. The service is superior as well.
Stayed 2 nights in Feb 2021

10/10 Excellent

Hoda

Stayed 2 nights in Nov 2020

10/10 Excellent

Ghani Putra Perdana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay. The staff was so nice and the food was excellent
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Fred, Kelowna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, spacious rooms, good location and very well managed breakfast following Covid 19 protocol.
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Sujin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a 5 star hotel
Everything was amazing. Ritz Carlton is truly an international standard 5 star hotel. I enjoyed my stay very much! Thank you so much!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, great staff and great location. I would definitely stay again.
Stayed 5 nights in Mar 2020

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club Lounge is great
The Club Lounge is worth a stay
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean and good the services are provided by the staff in this hotel. The food is fantastic. The suites are affordable and fantastic
Stayed 2 nights in Feb 2020

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

TravelHacker, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Seriously, one of the most value hotels you can get. I got the Mayfair Suite for two nights with Club Lounge access. Meals were all free, and there was an included high tea. Every time I went in, anyone who I had interacted with addressed me by name. Service was top notch. The Club Lounge access is absolutely worth the extra cost. The room itself was pristine, though since my room was on the 6th floor, it didn’t have the best view. The bathroom was incredibly spacious, and provided amenities made it so I was never missing anything. Housekeeping was also top notch — anytime I wanted to come back to my room to relax, it had been cleaned, with the bed made, but I never actually saw housekeeping. It was magical. Incredible detail to service. Felt pampered. Will be staying again next time I visit.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
I travel quite often and I was amazed by the excellent service provided by the whole team at the Ritz. Special Kudos to Wim at Reception, Jaya at Lobo, Reza and Aris (Sous Chef) at the Club Lounge. The staff were all very attentive and polite, making our stay all the more enjoyable. The welcome drink was a nice touch. The rooms were large and generally clean. The beds were big and comfortable and the toilet had 2 sinks which was a plus. We were travelling during Chinese New Year so the small plate of tangerines and chocolates was appreciated. We tried the breakfast at Asia Restaurant and the spread was huge. The only thing that requires a little more attention is the house keeping team. There was only one bath robe for my husband and I to share and it was removed the next day by housekeeping This was the same with the tissue box which they did not replenish even though there were only 2 sheets left in the box. With regard to the facilities in the hotel - the gym was very well maintained and the fitness machines were plentiful and modern. The spa facilities on the other hand were dated and basic. The hotel does provide a complimentary car service to nearby malls within a 5 minute distance which we liked a lot. All in all, I would highly recommend this hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worthy of the 5 star status. Exceeded our expectations. Room: Spacious, well furnished, great city view, comfortable large beds (we had a double twin) all amenities like hair dryer iron & ironing board etc. Decent quality shampoo & shower gel. Towels were fluffy and smelled good. Breakfast buffet: Best breakfast buffet I have experienced, definitely worth the price, at least if you're hungry! Wide variety of quality food, both cold and hot. Omelettes made to order. Coffees teas and delicious smoothies can all be ordered from the table for free. Staff are very helpful. Lobo restaurant: The evening restaurant is also recommended, delicious high quality food at a reasonable price. The Onsen Uovo soup is my favourite, you'd pay twice as much for a starter of that quality in London. Worth a visit if you're not too full from the breakfast buffet! Gym: Much bigger and better stocked than I expected. Lots of equipment that you would find at a regular gym including bosu ball, exercise balls, aerobic steps. Not too busy. Includes a couple of studios with plenty of mirrors to check form. Towels and bottled water are already placed in treadmill. Poolside: Quiet and spacious pool area. No rush to reserve places with towels! Toha in particular was a very helpful and friendly member of staff, and even gave us free ginger tea and orange slices whilst we sat by the pool, which was fantastic. great place to relax for the afternoon. Opulent lobby and well furnished throughout
Stayed 5 nights in Jan 2020