Top Hotels Near Jaguar Viewpoint Tulum in Tulum from NZ$132

"This might be one of the worst hotels in Tulum. The rooms are old and have a musty smell to them with torn curtains on the windows and rusted sliding glass doors with keys that are difficult to open/close. There is no staff onsite before 10 am or after 6 pm, and accessing the property is difficult as you have to use a QR code to go through a turnstile and then through a door that leads you into a "alley" to get inside. There is no real lobby. The two restaurants onsite are grossly overpriced with a cup of coffee costing over $7 and cocktails between $20-24. The rooftop pool is small, unkempt and wasn't operational when I was there. You need to make a reservation to use the gym, and it doesn't have fans or AC. The service at the hotel is poor. There policy states that they change the bed linen every 3rd day and had to ask that they change mine after my 4th night, which they failed to do! I do not feel the property, service or amenities warrant the prices they are charging."

"It’s a trap. Nice resort, but some of the staff were very rude. I’d much rather have to pay for my food and drink in exchange for a pleasant server. The steak house was the worst steak I’ve had in Mexico, tasted like soot/gas, couldn’t even eat it. The Grotto is the only place with ok food and great service. Great for people who don’t want a Mexican experience. Zero authenticity. They try to sell you everything under the sun- friends fell for their ‘free breakfast’ at their sister resort- it was a 4 hour nightmare, pushing there Hyatt membership on them? They asked to leave 6 times, after saying no to 6 different sales staff, they begged to go back to the resort amd were finally brought back. "

"Beautiful decor in the lobby area- however: Our room was smaller than a dorm room with a shotty Murphy bed as hard as a rock. The pool was ice cold with a view of unfinished abandon building. Breakfast and service was good. Hotel charges a “destination fee” which adds significantly to your room stay cost and it’s just pure profit and false advertising that it’s not disclosed when you book but just added on when you check in. Not a value and would never stay again. Location is ok."

"Great value "

"Nice experience recommend "

"Really no complaints. I had room G07 on floor level. It was nice. Breakfast is expensive, i just walked to chedraui. But overall for $60 on a saturday night i was not mad at all"

"Better than hoped.Food was delicately prepared , clean, delicious beautiful presentation. A truly genius chef! Staff were friendly, kind, and gracious. The grounds were clean, breezes seemingly directed where needed. The staff know their stuff."

"Hola pues ya el hotel se ven las habitaciones deterioradas , la ropa de cama y toallas muy viejas , los amenities muy pobres , deberían de hacer cortesía en la noche y el hotel prender las velas , preparar la cama , cambiar toallas o poner más Además terrible que no se pueda dejar abierto un voucher y solo firmar los consumos dentro del hotel y que se tenga que firmar en cada centro de consumo , el concepto del gym ya muy deteriorado y obsoleto Los camastros y cojines en la playa viejos y sucios , arriba de la techumbre en el camastro toallas viejas , el no tener room Service o alternativas donde comer de 4 a 5 "

"We rarely return to a holiday destination twice. Our family rule is “we cannot go back until we have seen the whole world” but …. We have enjoyed this slice of heaven twice now and we are considering making it our annual escape ❤️ The food is amazing too! "