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SureStay by Best Western Jacksonville Airport

2.0 star property
Pet-friendly hotel connected to a shopping centre in Jacksonville with free breakfast

Photo gallery for SureStay by Best Western Jacksonville Airport

Guests can relax in the stylish lobby, surrounded by artwork and comfortable seating areas.
Stroll through the beautifully manicured lawn, surrounded by palm trees, to the entrance of this charming two-story building.
Welcome to our reception area, featuring a central desk with a geometric pattern and a large painting on the wall.
Enjoy a convenient coffee station with a coffee maker, refrigerator, and cup holder.
Relax in this inviting space with a large bed, desk, and flat-screen TV.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Laundry
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Washer/dryer
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
1181 Airport Road, Jacksonville, FL, 32218

What's nearby

  • Jacksonville Zoo and Gardens
    10 min drive - 14.7 km
  • River City Market Place
    1 min drive - 0.7 km
  • UF Health North
    2 min drive - 1.7 km
  • UF Health Hospital North
    2 min drive - 1.7 km
  • Jacksonville Cruise Terminal
    13 min drive - 17.6 km

Getting around

  • Jacksonville Station
    16 min drive
  • Jacksonville International Airport (JAX)
    5 min drive

Restaurants

  • Chick-fil-A
    3 min drive
  • McDonald's
    5 min drive
  • McDonald's
    19 min walk
  • Cracker Barrel
    18 min walk
  • Starbucks
    17 min walk

About this property

SureStay by Best Western Jacksonville Airport

Hotel near Jacksonville Zoo and Gardens
SureStay by Best Western Jacksonville Airport provides amenities, such as free continental breakfast and laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A 24-hour front desk, a vending machine and a TV in reception
  • Coffee/tea in reception
Room features
All 62 rooms include comforts such as air conditioning, in addition to amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 25-inch LCD TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Languages

English

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  • Pet-friendly
  • Parking included
  • Free WiFi
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The price is NZ$85
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 2 per night)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10, per pet (varies based on length of stay), plus a one-off cleaning fee of USD 25.00 and a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 11 kg per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 2.00 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per pet (varies based on length of stay) plus a one-off USD25.00 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jaxport Inn
Jaxport Inn Jacksonville
Econo Lodge Jacksonville Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Jacksonville
JAX Airport Hotel Hotel Jacksonville

Frequently asked questions

Is SureStay by Best Western Jacksonville Airport pet-friendly?

Yes, SureStay by Best Western Jacksonville Airport allows cats and dogs (limit 2 total) with a maximum weight of up to 11 kg per pet. There's a deposit of USD 50 per stay and a fee of USD 10 per pet, per day. A cleaning fee of USD 25.00 also applies. Service animals are exempt from fees.

How much is parking at SureStay by Best Western Jacksonville Airport?

Self-parking is free at this property.

What time is check-in at SureStay by Best Western Jacksonville Airport?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at SureStay by Best Western Jacksonville Airport?

Checkout is at 11 AM.

Where is SureStay by Best Western Jacksonville Airport located?

Located in Northside, this hotel is within 1 mile (2 km) of River City Market Place, UF Health North and UF Health Hospital North. Oceanway Community Center is 2.6 mi (4.2 km) away.

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SureStay by Best Western Jacksonville Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 140 out of 484 reviews
Rating 8 - Good. 120 out of 484 reviews
Rating 6 - Okay. 85 out of 484 reviews
Rating 4 - Poor. 54 out of 484 reviews
Rating 2 - Terrible. 85 out of 484 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Sitthikorn

Liked: Cleanliness, staff & service, amenities
Great price for the condition!!!
Stayed 1 night in Jul 2025

4/10 Poor

Rene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel .
Stayed 3 nights in May 2025

8/10 Good

Katrina

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was okay. Worked for what we needed it for. Just a place to sleep before going to port for our cruise. Nothing extra, nothing less. Staff was nice!
Stayed 1 night in Jun 2025

10/10 Excellent

Stephania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, the place was cery clean & comfy. Ms. Cony was amazing.
Stayed 3 nights in May 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2025

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice here and cheap good rates
Stayed 1 night in Feb 2025

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay no c
Stayed 2 nights in May 2025

8/10 Good

Muhammad

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room is spacious and clean. The bathroom condition is not good, no bathtub. The bedsheets and pillows are too old and, for that reason, look unclean.
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Disliked: Amenities
The room smelled horrible and it had bugs everywhere.
Stayed 1 night in May 2025

2/10 Terrible

Ollie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, the room had a bad odor to too. It wasnt nothing like the pictures that is on the on the internet. Had to go and buy more towels. It was 3 in my room they woundnt give an extra set of towels with me paying for them. Wasnt please with this hotel at all.
Stayed 2 nights in Jun 2025

6/10 Okay

Andre

Property was close to the airport which was a plus there are a lot of dining facilities and a convenience store within a few minutes walk. I just needed someplace to stay for the night and this was okay.
Stayed 1 night in Mar 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities
Conveince
Stayed 2 nights in Apr 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility however exceptionally clean
Stayed 1 night in Mar 2025

10/10 Excellent

Burton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Perfect for a quiet night while traveling
Stayed 1 night in Feb 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel. This is a motel, roaches walking around breakfast table and area.
Stayed 1 night in Feb 2025

8/10 Good

DENIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Easy parking. Great staff
Stayed 3 nights in Jan 2025

6/10 Okay

lizbeth

Disliked: Property conditions & facilities
Overall I do not recommend it. Since I paid for a double bed room and got a king size bed room. Was late so I didn't complain at the check in desk. Also noticed that I was not refunded the difference. The whole place needs upgrades and better service and suspicious people walking around the parking property when I left in the morning. The only good thing was working AC though loud and comfortable bed.
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was probably the best deal around here . Clean , easy , simple , relaxing
Stayed 1 night in Jan 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe
Stayed 1 night in Dec 2024

6/10 Okay

Nancy

Liked: Cleanliness
Our room had been refurbished with new bathroom and floors. Reception area was sketchy. The breakfast was poor but Denny’s is a 5 minute walk awsy
Stayed 1 night in Feb 2025

10/10 Excellent

Tascha

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 1 night in Feb 2025

4/10 Poor

yasheen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay here again. Rooms needs upgrade. Roaches on the walls and doors. Just not what I'm use to
Stayed 1 night in Mar 2025

8/10 Good

Brett

Liked: Cleanliness, amenities
They were all professional
Stayed 2 nights in Mar 2025

2/10 Terrible

Janet

Disliked: Amenities
Want my pmt refunded, upon viewing premises & room conditions I refused to stay at this facility due to unsanitary & unsafe conditions & unprofessional staff representation !!! Expedia does not need to allow this inadequate location as option al choice for a consumer to stay . Expedia do better for your customers !!!!
Stayed 1 night in Apr 2025