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Reviews of SuB Karaköy - Special Class

4 out of 5
SuB Karaköy - Special Class
Necatibey Cad. 91, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 181 out of 394 reviews" "
Rating 8 - Good. 141 out of 394 reviews" "
Rating 6 - Okay. 46 out of 394 reviews" "
Rating 4 - Poor. 13 out of 394 reviews" "
Rating 2 - Terrible. 13 out of 394 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Farshad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is literally a dumpster! They didn’t refund my money which is totally fine! I saved on my medical bill to not stay more than 15 mins there!
Stayed 6 nights in Feb 2024

10/10 Excellent

Nikita, Lomita

Stayed 3 nights in Dec 2023

6/10 Okay

John

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Great location and walkability. Staff needs better language and customer service training.
Stayed 4 nights in Nov 2023
Response from Özgür on 21 Nov 2023
Thank you

6/10 Okay

audrey

Stayed 1 night in Oct 2023
Response from Özgür Dal on 9 Nov 2023
Thank you

10/10 Excellent

Faysal

Stayed 5 nights in Oct 2023
Response from Özgür Dal on 9 Nov 2023
Thank you

8/10 Good

Faysal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to metro station and shopping mall, walkable and a lot of choices for dining
Stayed 7 nights in Oct 2023

10/10 Excellent

Ozgur

Stayed 1 night in Oct 2023
Response from Özgür Dal on 9 Nov 2023
Thank you

6/10 Okay

Elvir

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Özgür Dal on 9 Nov 2023
Thank you

6/10 Okay

Melahat

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is ok nothing special ,very unprofessional receptionist, we’ve been given a room that was occupied with belongings inside , my safe ,tv and my lights did not work in the room also walking into the next building for breakfast is strange, definitely not a great experience,. Would definitely replace the reception to more professional and friendly faces
Stayed 4 nights in Sep 2023
Response from Özgür Dal on 9 Nov 2023
Dear Melahat;we noted your inquiry thank you

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Özgür Dal on 31 Oct 2023
Thank you

4/10 Poor

Hamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is good but definitely overpriced, Very small room
Stayed 6 nights in Aug 2023

10/10 Excellent

Abdalaziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berat and other thay are so cool
Stayed 1 night in Aug 2023

6/10 Okay

yesim

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast had moved to their sister property and since then it’s downhill. The worst breakfast ever.
Stayed 1 night in Jul 2023

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t look further and book this hotel and you will not regret at all.Location is excellent it’s only 2 Min walk to train station.ion street there are tons of cafes and restaurants.Receptionist was extremely polite and speaks perfect English.Design of the hotel one of a kind in Istanbul also I believe it was futures on CNN.This hotel is better then most 5 star hotel I have ever stayed in Istanbul.It’s very retro and natural.They kept the original future of the building.

10/10 Excellent

Refqa, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and location
Stayed 4 nights in Jun 2023

10/10 Excellent

suzann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed this room was much better than the kne before, close to everything and lots of restaurant's around the area, train stop very close, staff very friendly and helpful. Woukd recommended this place to stay
Stayed 2 nights in Jun 2023

8/10 Good

suzann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff friendly, close to everything, breakfast great
Stayed 3 nights in Jun 2023

10/10 Excellent

Ekaterina

Stayed 2 nights in Apr 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at SubHotel-- the staff were friendly and helpful, the breakfast was really good, the room was clean and comfortable, and the location is great. Walking distance to the ferries, trams, and buses, as well as restaurants, cafes, and lots of historic attractions. Highly recommended if you're visiting Istanbul!
Response from Root Karaköy Hotel on 29 Mar 2023
Dear William,Thank you so much for taking the time to give us your feedback.As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience.Kindest Regards Guest Experience Division

2/10 Terrible

gheorghe

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from SuB Karaköy Hotel on 29 Mar 2023
Dear Guest,Thank you so much for taking the time to give us your feedback.As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience.Kindest Regards Guest Experience Division

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller rooms but comfortable. Everything you need for a base while visiting Istanbul. TV has youtube and netflix capability which is nice for English speaking guests. Breakfast very good. Easy to walk across the bridge to Sultanahmet area as well as up the hill to Taksim Sq and Iskatel Street. For the price it is clean, safe, and convenient option. Staff were very accommodating to my requests. Baggage storage pre and post check in. Even allowed me to check in at 7:30am when I arrived.
Stayed 4 nights in Jan 2023
Response from SuB Team on 20 Jan 2023
Dear Guest, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kinds Regards

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely Pleasurable Experience!! I travel a lot for work and stay in a lot of different hotels, but the experience I've had at this hotel has been by far the best experience out of all the hotels I've stayed in over the years. As soon as I checked in I was welcomed with a warm greeting from the staff and all my bags were handled for me, the breakfast buffet and the staff that cater for it we're both amazing and I enjoyed a lot of new Turkish dishes that I had never got to experience before. My experience was so pleasurable that I decided to extend my stay for another week and when it came to checking out I felt I had built a very warm and personable rapport with all the stuff at the hotel. I highly recommend this hotel for anybody that's looking for something with unique touches and a dedicated service team!!!! I will let no doubtedly be coming back to stay here on my next work trip to Istanbul
Response from SuB Team on 15 Jan 2023
Dear AARON, Thank you so much for taking the time to give us such beautiful feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kinds Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Yunus Aydınlı on 25 Dec 2022
Dear Guest, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kinds Regards

10/10 Excellent

mark andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
interesting decor and great location for accessing the city
Stayed 14 nights in Oct 2022
Response from Yunus Aydınlı on 27 Oct 2022
Hello Dear Andrew,Thank you very much for choosing us again,we'r very appreciated to hosting you Hope to see you again

6/10 Okay

Anna

Stayed 4 nights in Sep 2022
Response from Yunus Aydınlı on 13 Oct 2022
Dear GuestFirst of all, I would like to thank you very much for choosing to stay at the Sub Karaköy Hotel and taking the time to express your feedback. We are very happy to read that youroverall experience with us was up to your expectation and you were pleased with the service youhave received from our team.I hope your travel plans will allow you another visit to Istanbul and we will have the pleasure ofwelcome you again in the nearest future.Sincerely,

2/10 Terrible

Ehsan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences I have ever had staying at a hotel. Smell of sewage in both rooms we had was unbearable. Staff could not stay in the room for more than a minute due to the smell. Lift also was extremely small and did not work at times. The hotel refused to check us out early and refund us the rest of our stay despite the fact that they did not fix the issue for us. I hope expedia reconsider having this hotel due to unprofessional management.
Stayed 4 nights in Sep 2022
Response from Yunus Aydınlı on 13 Oct 2022
I would like to thank you for your comments regarding your stay at Sub Karaköy Hotel,It is disheartening to know that your experience with us was less than favorable during yourstay. Please allow me to apologize on behalf of our team for the inconvenience you endured, andassure you that this situation is not indicative of the standards we want to be known for, or strive toprovide. Guest feedback is the only true way for us to measure the effectiveness of our servicedelivery and unfortunately in this case, it has come at your expense as well as a poor way for you toremember us by. We place great value in your custom, and your continued relationship withSub Karaköy Hotel; and would be very happy to welcome you back.Looking forward to welcome you back to give you the experience and excellent service you deserve.Sincerely,

8/10 Good

TIMOTHY

Stayed 4 nights in Sep 2022
Response from SuB Karaköy Hotel on 25 Sept 2022
Dear Guest, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kinds RegardsGuest Experience Division

6/10 Okay

Kathleen

When the hotel first opened it must have been just great. Personal, cool design details, great food and bar. But now it seems to be on life support. The rooftop bar and restaurant is now closed. (Covid casualty?) and thinks in the room broken. The owners have a cool new place three doors away ‘Root’ which they seem to be focussing on. Maybe stay there? The location is great but the hotel no longer merits the ‘cool boutique design hotel’ title.
Stayed 4 nights in Sep 2022
Response from Yunus Aydınlı on 13 Oct 2022
I would like to thank you for your comments regarding your stay at Sub Karaköy Hotel,It is disheartening to know that your experience with us was less than favorable during yourstay. Please allow me to apologize on behalf of our team for the inconvenience you endured, andassure you that this situation is not indicative of the standards we want to be known for, or strive toprovide. Guest feedback is the only true way for us to measure the effectiveness of our servicedelivery and unfortunately in this case, it has come at your expense as well as a poor way for you toremember us by. We place great value in your custom, and your continued relationship withSub Karaköy Hotel; and would be very happy to welcome you back.Looking forward to welcome you back to give you the experience and excellent service you deserve.Sincerely,

2/10 Terrible

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Scammers - Do Not Book This Hotel
We booked this hotel in February for a stay in August and choose the ‘Pay at Hotel’ option. Despite this they took payment from my credit card in February and despite promising to refund it never did and then stopped replying to my emails. I decided to continue with the stay as I had already paid for it but when I checked in they took payment again, even after I told them that payment had been made and showed them evidence. They said they had to wait for the bank to open to verify the earlier payment and then it would be refunded. This was never done and they are not responding to emails. It is a nice hotel in a good location but run by scammers. We head from other guests that they also had similar issues. I have contacted Hotels.com and hope that they will take action against this hotel.
Stayed 1 night in Aug 2022
Response from Yunus Aydınlı on 13 Oct 2022
I would like to thank you for your comments regarding your stay at Sub Karaköy Hotel,It is disheartening to know that your experience with us was less than favorable during yourstay. Please allow me to apologize on behalf of our team for the inconvenience you endured, andassure you that this situation is not indicative of the standards we want to be known for, or strive toprovide. Guest feedback is the only true way for us to measure the effectiveness of our servicedelivery and unfortunately in this case, it has come at your expense as well as a poor way for you toremember us by. We place great value in your custom, and your continued relationship withSub Karaköy Hotel; and would be very happy to welcome you back.Looking forward to welcome you back to give you the experience and excellent service you deserve.Sincerely,

6/10 Okay

Anjum

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had booked this hotel for a 2 night stay. On arrival the counter staff were very friendly and helpful, however the hotel lobby and dining room has most definitely seen better days. It looked unclean and rough (maybe that’s just the industrial look). Anyhow, we decided to not stay at the hotel based on what we had seen. We walked down the road and booked another hotel and came back to remove our luggage. To be fair we did not get an opportunity to see the rooms, however based on what we had seen of the reception area and dining room - I think we made the right choice not to stay at The Sub - Karakoy as it looked very dated and run down.
Stayed 2 nights in Jul 2022
Response from Sub Karaköy Hotel on 12 Aug 2022
Dear Anjum, Thank you for taking the time to share your views. We are very sorry that you were not satisfied with our services. As the Root Karaköy team, we have always aimed to provide the best service and service to our guests. We would like to importance regarding the issue you are dissatisfied wtih the see you again among us Warm Regards Guest Relation

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel in the best neighborhood.
Loved it. All the cool art and details were so cool and the room was very comfortable. The breakfast was excellent, better than we anticipated. Staff were helpful and kind. The location is perfect, literally the center of everything but quiet at night so sleeping is easy. Didn't hear a thing from other rooms. The price is excellent for such a high quality hotel. My only small issue was the bidet wasn't working very well, the handle came off and the water was weak. You also need to be careful of the curve in the bed headboard so you don't hit your head on the slightly sharp edge. Did nothing to take away from our wonderful stay. Thank you so much!
Stayed 6 nights in Jul 2022
Response from Sub Karaköy Hotel on 12 Aug 2022
Dear Michael, Thank you for taking the time to share your views. We are very sorry that you were not satisfied with our services. As the Root Karaköy team, we have always aimed to provide the best service and service to our guests. We would like to importance regarding the issue you are dissatisfied wtih the see you again among us Warm Regards Guest Relation

8/10 Good

Elvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Sub Karaköy Hotel on 13 Aug 2022
Dear Elvir, Thank you for taking the time to share your views. We are very pleased that you were satisfied with our services. We thank you for your interest in our hotel and hope to be able to say "Welcome" to you again as soon as possible. Regards, Guest Relation Ferit Ateşgünşe

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall stay good
Staff were helpful, location was great and the rooftop terrace was amazing. the room I was staying in was mediocre in general but clean.
Stayed 2 nights in May 2022

10/10 Excellent

Bruce

Stayed 3 nights in Apr 2022
Response from Ecem on 9 May 2022
Dear Mr. Bruce, First of all, we would like to thank you for choosing Sub Karaköy Hotel for your stay. We are very happy that you gave positive feedback during your stay at our hotel. We would be pleased to welcome you again in our hotel. Kind regards, Sub Hotel Karakoy

8/10 Good

Mirna

Liked: Cleanliness, staff & service, room comfort
Unexpected changes
Upon our arrival we were moved to their sister hotel on the same street due to some issues in their hotel. Little unexpected. None of our VIP status perks (a bottle of wine, coctails on the rooftop) with Hotels.com were ever mentioned or offered. The sister hotel was ok, but just not what we expected.
Stayed 3 nights in Apr 2022
Response from ecem on 28 Apr 2022
Dear Mirna, First of all, we would like to thank you for choosing Sub Karaköy Hotel for your stay. We sincerely apologize for all the inconveniences you experienced during your stay at our hotel. Your comments have been forwarded to the board of directors and all necessary actions have been taken to correct our mistakes. Thank you for sharing these negativities with us in order to improve ourselves and serve you better. Hoping to welcome you again in our hotel.. Kind regards, Sub Hotel Karakoy

4/10 Poor

Naran

Travelled with group
Disliked: Amenities, property conditions & facilities
the room was much smaller than it's shown. I guess it would work better for a solo traveler. no elevator so you have to carry your heavy bags up to 5th floor through spiral stairs.
Stayed 1 night in Nov 2021
Response from Ecem on 19 Apr 2022
Dear Naran, First of all, we would like to thank you for choosing Sub Karaköy Hotel for your stay. We sincerely apologize for all the inconveniences you experienced during your stay at our hotel. However, there is an elevator in our hotel. Your comments have been conveyed to the board of directors and all necessary actions have been taken to correct our errors. Thank you for sharing these negativities with us in order to improve ourselves and serve you better. Hope to welcome you again in our hotel.. Kind regards, Sub Hotel Karakoy

8/10 Good

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SImple hotel with design in good location
Stayed 3 nights in Mar 2022
Response from Ecem on 13 Apr 2022
Dear Mr. Leonid, First of all, we would like to thank you for choosing Sub Karaköy Hotel for your stay. We are very happy that you shared all your positive experiences with us during your stay in our hotel. We would be pleased to welcome you again in our hotel. Kind regards, Sub Hotel Karakoy

10/10 Excellent

Zied

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff Good location Room was big enough
Stayed 2 nights in Jan 2022

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most personal experience I have ever had at a hotel. From allowing me to check in early, a free glass of wine my first night, helping me find a spa and even helping me buy a tram ticket. The staff could not have been more helpful, in particular Muhammet at the front desk. The hotel is perfectly located to discover all the sights, by foot, public transport or ferry. The breakfast was delicious and plentiful. Rooms are comfortable and reasonably priced. Will definitely stay again!
Stayed 2 nights in Dec 2021

2/10 Terrible

Eliz

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a very disappointing stay for us. The wc was not clean in the first place. Inside of the toilet there were leftovers. They don’t check for HES code. The employers don’t wear any mask, even if they are in the elevator with us. They don’t apply any Covid rules like it’s 2018. The breakfast was the worst I ever seen. I couldn’t even swallow. The tea was cold, you have to ask for hot tea. We don’t recommend this hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly, polite and helpful. Nice breakfast too.
Stayed 3 nights in Nov 2021

10/10 Excellent

Olga, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy original y estilado hostel. Excelente ambiente, me encanto diseño.
Stayed 4 nights in Sep 2021

10/10 Excellent

Elie, Escondido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming, room was great, and environment was superb
Stayed 3 nights in Oct 2021

10/10 Excellent

Gilberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and very clean room !!
Stayed 14 nights in Sep 2021

6/10 Okay

Katrin

Disliked: Staff & service, property conditions & facilities
Lack of communication. No English knowledge. Unorganized.
Stayed 6 nights in Sep 2021

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nast place and full of ants
Basically avoid this place at all cost, nasty, dirty and full of ants . There is no buffet breakfast as it’s says on hotels.com . Short of staff and no one works on the roof terrace . My room was full of ants, stains on the toilet seat and rust metal all over the room. Lots of road works around this hotel. Avoid it
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a super cute, small boutique hotel that was clean and interesting. The room was very small but clean and there was no dedicated closet, just a nook in the wall to hang clothes in. We didn’t stay long enough to try the breakfast. There were toiletries in the bathroom but no toothpaste at the front desk. I’d definitely stay there again but it did not feel like a 4 star experience. Actually we stayed in another small boutique hotel with unique style the previous night, and that one was 2 stars and basically indistinguishable from this.
Stayed 1 night in Aug 2021

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021