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"Nice place, very convenient, clean"

"Reception was very helpful and kind. They answered all of our questions. Gave us a late check out with no problem. The breakfast was perfect."

"very unprofessional staff members.. i wanted to check in earky as i had an immediate family emergency the staff weren’t helpful at all and didnt offer me a refund for my booking inspite of explaining to them the problem.. will never stay again here and honestly wouldn’t recommend it.. the staff were extremely unprofessional and not polite even when asked for basic city attractions help"

"Breakfast was a quite simple selection,all cold options.Enjoyed the "

"Great food, super great staff, very nice location "

"It was a very nice and clean hotel. Definitely unique looking building surrounded by convention center complex. the staffs were absolutely helpful and kind. A clean modern room with a big balcony equipped well. Bed and pillows were comfortable. It’s a bit far from Bergamo city center but easy access by tram or walk. Also it has a big parking garage so all types of car will fit. Can’t expect anyone, it was a wonderful stay."

"Wonderful hotel, our second time here and just as good as last year. Great location"

"The hotel is ideally located in the Alta Citta of Bergamo. Hôtel design is spectacular. Rooms are large and comfortable. Highly recommend"

"Location was nice right on the lake. The breakfast was great. Staff at check in were good but otherwise no real contact with many. The room had an unusual set up and was difficult to access/store our bags. There was no surface or space big enough to put them (we had small bags!). The shower was in the same room as the bed. Bathroom area was clean and modern except it only had a sheer curtain on the giant window and didn’t offer much privacy when the lights were on (this was REALLY weird!). It’s a nice, clean updated hotel/room. Maybe other rooms are set up differently??"