Sonesta Hotel in Irvine

"I arrived late - around 11:30 - after a long flight. The shuttle had stopped running from SNA, so they offered to send a Lyft. I arrived at the hotel, and was told that the hotel was "sold out" for the night. I had booked the hotel MONTHS in advance and it was very strict on cancellations. Didn't matter, there was no room for me. And the woman behind the desk was like dealing with a 13 year old teen girl, with no grace or understanding. She couldn't even explain what had happened, just kept repeating "sold out". So they sent me up to the Anaheim Hilton instead. I got up there, didn't want to come all the way back down, but they would not let me out of my reservation for the remaining days. I highly recommend you do not stay at this hotel if you want a guaranteed room when you arrive, or any customer service at all. And I'm a Hiltons Honors member! "

"They did not disclose parking fees upfront. Intentionally hid parking fees at check in. These fees were a surprise when my deposit was not returned to me."

"Good"

"Outdated. "

"My stay was excellent! And yes, the breakfast lived up to the hype."

"Clean property. Location is great! Walking distance to John Wayne airport. Shopping malls short Uber ride."

"Great staff, lovely property."

"Worst staff I have especially"

"Great place to stay, clean and updated. Front desk staff was very friendly."