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Reviews of Ascot Park Hotel

4 out of 5
Ascot Park Hotel
Corner of Tay Street & Racecourse Road, Invercargill

Reviews

9.0

Wonderful

Rating 10 - Excellent. 399 out of 704 reviews" "
Rating 8 - Good. 222 out of 704 reviews" "
Rating 6 - Okay. 67 out of 704 reviews" "
Rating 4 - Poor. 12 out of 704 reviews" "
Rating 2 - Terrible. 4 out of 704 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, warm and comfortable bed. Friendly and helpful staff and excellent eating options.
Stayed 1 night in Apr 2024
Response from Dean Nicol on 17 Apr 2024
Dear LeighThanks for taking the time to provide us with feedback from your recent stay. It is great to read you enjoyed your time with us and we hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Alison

.
Stayed 1 night in Apr 2024
Response from Dean Nicol on 17 Apr 2024
Hi AlisonThanks for taking the time to provide us with a rating from your recent stay. We hope to welcome you back again soon. Very Best Regards

6/10 Okay

Keri

Travelled with family
Liked: Staff & service, property conditions & facilities
We had 2 rooms. 1 had clothes hanging in the closet from a previous person. Obviously the cleaning person did not check this. The other room had 2 cleaning rags left on the counter. The rest of the room was clean and seemed fine. Just that the 2 different items seemed strange to be left behind for the next customer.
Stayed 1 night in Mar 2024
Response from Dean Nicol on 3 Apr 2024
Dear KeriThanks for taking the time to provide us with feedback from your recent stay. It is disappointing to read your comments regarding the items left in the room and I will be following this up with housekeeping. We hope to welcome you back again in the future. Very Best Regards

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dean Nicol on 3 Apr 2024
Dear PhilThanks for taking the time to provide us with a rating from your recent stay. We hope to see you again soon. Very Best Regards

4/10 Poor

Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dean Nicol on 23 Mar 2024
Hi CharlotteThanks for taking the time to provide us with a rating from your recent stay. It is disappointing that you didn't enjoy your time with us, I recommend booking one of our hotel rooms if you are heading back to Invercargill in the future. Very Best Regards

2/10 Terrible

Jo-Anne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt like fish. When complained only got a note saying sorry about the smell and have a drink on us. No follow up from staff or asked if we wanted to move rooms. Because of this we left after one night even though we had paid for two. Customer satisfaction obviously is not a property for this business very disappointing as there for a funeral.
Response from Dean Nicol on 17 Mar 2024
Dear Jo-AnneFirstly thank you for taking the time to provide us with feedback from your recent stay. It is disappointing to read your comments about the room smell and the way we have handled this issue. I will be following up with my team immediately to get this issue sorted. Please accept my sincerest apologies for this experience as this is not the level of service we look to provide. Customer satisfaction is very important to us and again it is disappointing to read your comments. If you contact me directly the next time you are heading to Invercargill as I would like to personally ensure your next stay is a more positive experience. Very Best Regards

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oversized room and bathroom. Comfortable room and at a great price.
Stayed 1 night in Feb 2024
Response from Dean Nicol on 5 Mar 2024
Dear Ben Thanks for taking the time to provide us with feedback from your recent stay. Great to read you enjoyed our rooms and we hope to welcome you back again soon. Very Best Regards

4/10 Poor

Craig

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dean Nicol on 7 Mar 2024
Dear CraigThanks for taking the time to provide us with a rating. Disappointing to see we only registered a small score, but hopefully we have the opportunity to welcome you back in the future. Very Best Regards

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Dean Nicol on 27 Feb 2024
Hi MikeThanks for taking the time to provide us with a rating from your recent stay. Great to receive your high rating and we hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Cynthia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Large rooms, great shower, great restaurant.
Stayed 2 nights in Feb 2024
Response from Dean Nicol on 11 Feb 2024
Dear Cynthia Thanks for taking the time to provide us with feedback from your recent stay. It is great to receive your 5 star rating and to know that your time with us was enjoyable. We hope to welcome you back again soon. Very Best Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Jan 2024
Response from Dean Nicol on 4 Feb 2024
Hi JohnThanks for taking the time to provide us with feedback from your recent stay. Great to receive your high rating and we hope to welcome you back again soon. Very best regards

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great sleep. Easy close parking. Easy check in/out. Very nicely appointed suites. Great bathroom with huger shower.
Stayed 1 night in Jan 2024
Response from Dean Nicol on 29 Jan 2024
Dear RodneyThanks for taking the time to provide us with feedback from your recent stay. It is great to read your positive comments and we hope to welcome you back again soon. Best Regards

10/10 Excellent

D

Stayed 1 night in Jan 2024
Response from Dean Nicol on 29 Jan 2024
Dear DThanks for the rating we hope to welcome you back again soon. Best Regards

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Dean Nicol on 29 Jan 2024
Dear AstridThanks for the rating we hope to welcome you back again soon. Best Regards

10/10 Excellent

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amber on 5 Jan 2024
Hi Fernanda, thank you for your 5 star review! Best regards, Amber McMurdo

10/10 Excellent

Zhifeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love two nights of staying here. Kids enjoy the swimming pool. Luxury room and bathroom. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Amber on 5 Jan 2024
Hi Zhifeng, thank you for your review of our Hotel. It's great to hear that you and your family enjoyed your stay with us. We look forward to you visiting us again soon. Kind regards, Amber McMurdo

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and big ground and manicured garden front disks forgot her name a Filipino very efficient/ accommodating and helpful/ polite her character and personality suitable for her job
Stayed 1 night in Dec 2023
Response from Dean Nicol on 28 Dec 2023
Dear PerlaThanks for taking the time to provide us with feedback from your recent stay. It is great to receive your 5 star rating and read that Cheradee our receptionist has provided you with efficient service. I will be sharing your feedback with the team and we hope to welcome you back again soon. Happy New Year

10/10 Excellent

manpal

Stayed 1 night in Dec 2023
Response from Dean Nicol on 29 Jan 2024
Dear ManpalThanks for the rating we hope to welcome you back again soon. Best Regards

8/10 Good

Andrea

Stayed 2 nights in Dec 2023
Response from Dean Nicol on 29 Jan 2024
Dear AndreaThanks for the rating we hope to welcome you back again soon. Best Regards

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, comfortable, self contained room. A little way from downtown andthe waterfront.
Stayed 1 night in Dec 2023
Response from Dean Nicol on 13 Dec 2023
Dear MarieThanks for taking the time to provide us with all important feedback. We appreciate your comments and rating and hope to welcome you back again soon. Very best regards

6/10 Okay

Sonia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Dean Nicol on 13 Dec 2023
Dear SoniaThanks for taking the time to provide us with a rating. We hope to welcome you back again soon. Very best regards

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities
The units were very outdated and quite noisey, however had everything I needed , staff were lovely and easy parking . Dining on site etc
Stayed 1 night in Nov 2023
Response from Dean Nicol on 3 Dec 2023
Dear AndreaThanks for taking the time to provide us with feedback from your recent stay. I would recommend booking the hotel rooms next time you are looking to stay. Great to read the staff looked after you and yes there is plenty of onsite parking and dinning options. We hope to see you again soon. Very Best Regards

10/10 Excellent

Bevan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great spot to stay!
Stayed 1 night in Nov 2023
Response from Dean Nicol on 25 Nov 2023
Dear BevanThanks for taking the time to provide us with feedback from your recent stay. It is great to receive your 5 star rating and read your positive comments. We look forward to welcoming you back again soon. Very Best Regards

10/10 Excellent

Rena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and very nice!
Stayed 1 night in Nov 2023
Response from Dean Nicol on 15 Nov 2023
Dear RenaThanks for taking the time to provide us with feedback from your recent stay. It is great to read your positive comments and receive your high rating. We hope to welcome you back again soon. Very Best Regards

8/10 Good

susan

Travelled with family
Liked: Amenities
Disliked: Staff & service
The csr park and entrance to the building had no lighting felt unsafe at night time.
Stayed 1 night in Nov 2023
Response from Dean Nicol on 15 Nov 2023
Dear SusanThanks for taking the time to provide us with feedback from your recent stay. We have recently replaced all of the car park and driveway lights and have had set up problems. They are up and running again and hopefully you won't find this issue again. Best Regards

10/10 Excellent

Chrissie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely blown away by the friendliness and helpfulness of all the staff … we thoroughly enjoyed our two nights here and would highly recommend to others
Stayed 2 nights in Nov 2023
Response from Dean Nicol on 5 Nov 2023
Dear ChrissieThanks for taking the time to provide us with all important feedback. It is great to read the team looked after you and thank you for the recommendation. We hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Helen, Wellington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the motel unit -relaxed and comfortable - Ascot Park is an excellent facility.
Stayed 3 nights in Oct 2023
Response from Dean Nicol on 15 Oct 2023
Dear HelenThanks for taking the time to provide us with a review of your recent stay. It is great to receive your high rating and we look forward to welcoming you back again soon. Very Best Regards

6/10 Okay

Mingli

Travelled with family and small children
Disliked: Amenities
noisey, poor wifi connection
Stayed 4 nights in Oct 2023
Response from Dean Nicol on 8 Oct 2023
Dear MingliThanks for taking the time to provide us with feedback from your recent stay. It is disappointing to read your comments and I will be following up with IT regarding the WIFI, we hope that you will give us another opportunity in the future. Very best regards

10/10 Excellent

Murdo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Dean Nicol on 3 Oct 2023
Thanks for taking the time to provide us with a rating from your recent stay. Great to receive 5 stars and we hope to welcome you back soon. Very Best Regards

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
It was a very comfortable stay and the staff were excellent
Stayed 2 nights in Sep 2023
Response from Dean Nicol on 26 Sept 2023
Dear BarbaraThanks for taking the time to provide us with feedback from your recent stay. It is great to read you enjoyed your time with us and we hope to welcome you back again soon. Very best regards

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very relaxing and convenient to a lot of places Nice staff and clean rooms
Stayed 1 night in Aug 2023
Response from Dean Nicol on 4 Sept 2023
Dear RosaThanks for taking the time to write a review regarding your recent stay. It is great to receive your high rating and positive comments. We look forward to welcoming you back again soon. Very Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Dean Nicol on 16 Aug 2023
Dear GuestThanks for taking the time to rate your recent stay. We appreciate your high rating and hope to welcome you back to the Hotel soon. Very Best Regards

10/10 Excellent

Justine

Stayed 1 night in Jul 2023
Response from Dean Nicol on 1 Aug 2023
Dear JustineThanks for taking the time to rate your recent experience at Ascot Park Hotel. It is great to receive your high rating and we hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nicely renovated room, clean and tidy with good quality amenities and well priced. Will definitely be back.
Stayed 1 night in Apr 2023
Response from Dean Nicol on 21 Jul 2023
Dear NathanThanks for taking the time to provide us with feedback from your most recent stay. It is great to read your comments and we look forward to welcoming you back again soon. Very Best Regards

8/10 Good

Katherine

Stayed 1 night in Jul 2023
Response from Dean Nicol on 1 Aug 2023
Dear KatherineThanks for taking the time to rate your recent experience at Ascot Park Hotel. We hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a pleasant stay
Stayed 1 night in Jul 2023
Response from Dean Nicol on 9 Jul 2023
Dear FernandoThanks for taking the time to provide us with all important feedback. I am pleased you enjoyed your time with us and we hope to welcome you back again soon. Very Best Regards

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Tried out the motel units as a last minute booking; will not use again. The hotel rooms are far nicer.
Stayed 1 night in Jun 2023
Response from Dean Nicol on 28 Jun 2023
Dear RachelThanks for taking the time to provide us with feedback from your most recent stay. Yes the hotel rooms are a better quality rated at 4star while the motels are a 3 star product. We look forward to welcoming you back again to the hotel soon. Very Best Regards

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the motel units. Great for what we neede.
Stayed 1 night in Jun 2023
Response from Dean Nicol on 27 Jun 2023
Dear GuestThanks for taking the time to provide us with all important feedback. I am very pleased to receive your high rating and we hope to welcome you back again soon. Very Best Regards

10/10 Excellent

S H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Dean Nicol on 8 Jun 2023
Dear GuestThanks for taking the time to provide us with all important feedback. It is great to receive your high rating and we hope to welcome you back again soon. Very Best Regards

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable with modern bathroom and great facilities.
Stayed 1 night in Jun 2023
Response from Dean Nicol on 3 Jun 2023
Dear HelenThanks for taking the time to provide us with all important feedback. It is great to read your comments and we hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent bar food and friendly hotel staff
Stayed 2 nights in May 2023
Response from Dean Nicol on 2 Jun 2023
Dear TonyThanks for taking the time to provide us with feedback from your recent stay. It is great to read your comments and we hope to welcome you back again soon. Very Best Regards

6/10 Okay

Lynette

Travelled with partner
Motel menu stated omelettes got to restaurant not on menu Asked waitress about a pork dish and was it true pork She said it was turned out to be Pate Menu did not state pate Very disappointing Would not recommend
Stayed 1 night in Apr 2023
Response from Dean Nicol on 7 May 2023
Dear LynetteThanks for taking the time to provide us with feedback from your recent stay. I have followed up with housekeeping to ensure all in-room menus are current as it appears your unit had an old one. I have checked the dinner menu and yes we could word this dish more accurately, which I will follow up with the head chef. I would like to apologise for the inconvenience caused by these matters and we do appreciate you bringing this to our attention. I hope that you will give us another opportunity in the future to deliver you a more positive experience. Very Best Regards

8/10 Good

Peter

Stayed 1 night in May 2023
Response from Dean Nicol on 7 May 2023
Dear Peter Thanks for the rating and we hope to welcome you back again soon. Very Best Regards

8/10 Good

Lindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a motel room, which was perfect for our needs. Easy to check in , not too much traffic noise, enjoyed being able to have a bath too!!
Stayed 1 night in Apr 2023
Response from Dean Nicol on 27 Apr 2023
Hi LindyThanks for taking the time to provide us with feedback from your most recent stay. Great to read your positive comments and we hope to welcome you back again soon. Very best regards.

8/10 Good

Simon

Stayed 1 night in Apr 2023
Response from Dean Nicol on 27 Apr 2023
Hi SimonThanks for the rating and we hope to see you back again soon. Very Best Regards

10/10 Excellent

Nikki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful. The room was exactly as portrayed on the booking site, we had a great stay :-)
Stayed 1 night in Apr 2023
Response from Dean Nicol on 13 Apr 2023
Dear NikkiThanks for taking the time to provide us with feedback from your most recent stay. It is great to receive your 5 star rating and we hope to welcome you back again soon. Very Best Regards

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed several times here. Its a known destination that meets our travel needs well.
Stayed 2 nights in Apr 2023
Response from Dean Nicol on 12 Apr 2023
Dear NeilThanks for taking the time to provide the Hotel with all important feedback. It is great to receive your positive rating and we hope to welcome you back again soon. Very Best Regards Dean Nicol

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dean Nicol on 23 Mar 2023
Dear BrianThanks for taking the time to rate your stay and it is great to receive a 10 out of 10! We hope to welcome you back again to the hotel soon. Very Best Regards

2/10 Terrible

Michele

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting and WAY overpriced. Super uncomfortable beds, whole unit needs a complete upgrade. Highway right behind us, so noisy. Curtains that didn’t open and close. Smelly. Didn’t want to take a shower in the bathroom. Carpet was damp and smelly. Bed squished against the wall with no night table. Parking spot was right in front of neighbours window. No privacy. Yuck. Stay anywhere else but here.
Response from Dean Nicol on 19 Mar 2023
Hi MicheleThanks for taking the time to provide us with feedback from your recent stay. It is disappointing to read your comments and that your stay was not a positive one. You can read of the numerous other reviews that this is not the level of service we look to provide and I would like to apologise for your experience on this occasion. We would really appreciate the opportunity to show the level of service we can provide and hope that you would give us another chance in the future. We do have Hotel rooms that are away from the road and are Qualmark 4 star quality. Again thank you for your time to provide us with feedback. Very Best Regards

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went out of their way to make us feel welcome
Stayed 2 nights in Mar 2023
Response from Dean Nicol on 19 Mar 2023
Dear GregThanks for the review and rating. We hope to welcome you back again soon. Very Best Regards