Terrace/patio

Reviews of Hampton Inn & Suites Indianapolis-Keystone

2.5 out of 5
Hampton Inn & Suites Indianapolis-Keystone
8980 River Crossing Boulevard, Indianapolis, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 522 out of 702 reviews" "
Rating 8 - Good. 136 out of 702 reviews" "
Rating 6 - Okay. 17 out of 702 reviews" "
Rating 4 - Poor. 14 out of 702 reviews" "
Rating 2 - Terrible. 13 out of 702 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Cynthia, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a bar.
Stayed 1 night in May 2024

10/10 Excellent

Destiny

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is one of the best hotels I’ve been to!! Very very clean and fresh smelling . Would recommend to anyone
Stayed 1 night in May 2024
Response from Radell G on 20 May 2024
Dear Destiny,Thank you so much for taking the time to share your experience with us. Your feedback about our hotel being one of the best you've visited and noting its cleanliness and fresh ambiance means the world to us. It's our utmost priority to provide a comfortable and welcoming environment for all our guests, and we're thrilled to hear that we succeeded in making your stay exceptional.Your recommendation is the highest compliment we could receive. It's guests like you who inspire us to maintain our standards of excellence and continue striving for greatness in hospitality.We look forward to welcoming you back to our hotel in the near future. Should you need any assistance or have any further feedback, please don't hesitate to reach out to us.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
I would have booked the Sheraton but after reading the reviews gave this a go…I’m really glad I did. The room was spacious and clean, the shower was lovely and the gym was ideal for the few nights I was staying. Even the breakfast options were good. 10/10
Stayed 4 nights in May 2024
Response from Radell G on 9 May 2024
Dear Jacqueline,That's fantastic to hear! We're thrilled you decided to give us a chance and that we exceeded your expectations. It's always rewarding to hear that our guests enjoy their stay, from the room comfort to the amenities like the gym and breakfast. Thank you for taking the time to share your positive experience! If there's anything else we can do to make your stay even better next time, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Chyvonne, Crown Point

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay again
Stayed 1 night in May 2024
Response from Radell G on 7 May 2024
Dear Chyvonne,Thank you for the 5 out of 5 rating. We are happy to hear that you definitely will stay again with us. We will see you soon!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and well maintained. A good location for the north side of Indy. Staff was friendly and the complimentary breakfast was amazing
Stayed 1 night in Mar 2024
Response from Radell G on 2 May 2024
Dear Paula,Thank you for the 5 out of 5 rating. We are happy to hear that the breakfast was amazing and the hotel was clean and well maintained. We look forward to your next visit with us.

10/10 Excellent

Michael, Caledonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop on our trips home to Michigan from the south.
Stayed 1 night in Apr 2024
Response from Radell G on 29 Apr 2024
Dear Michael,Thank you for the 5 out of 5 review! We are glad you had great stop on your way home. We hope to see you again soon.

4/10 Poor

Bob, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Radell G on 29 Apr 2024
Dear Bob,Thank you for taking the time to review your recent stay with us. I noticed that you rated your experience as a 2 out of 5, and while I'm glad you chose to stay with us, I'm sorry to see that your experience didn't meet your expectations. Your satisfaction is our top priority, and we would greatly appreciate any additional feedback you could provide to help us better understand how we can improve. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Good

Jessica

Stayed 2 nights in Apr 2024
Response from Radell G on 13 May 2024
Dear Jessica,Thank you for your review. We appreciate your business and hope to see you again soon.

10/10 Excellent

James, Newtown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Walked to the mall and restaurants. Breakfast was good and plentiful. Everyone was friendly and helpful. Coffee available all the time in the lobby.
Stayed 2 nights in Apr 2024
Response from Radell G on 22 Apr 2024
Dear James,We appreciate your feedback. We are happy to hear you enjoyed our location, breakfast was good, and the staff was friendly and helpful. We look forward to your next visit with us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful and the front desk people are really nice!
Stayed 1 night in Apr 2024
Response from Radell G on 18 Apr 2024
Dear Donna,Thank you for the 5 out of 5 review! We are so happy to hear that your stay was wonderful and the front desk associates are really nice. Please come back to stay again soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Radell G on 15 Apr 2024
Dear Sara,Thank you for the 5 out of 5 rating. We appreciate your business and hope to see you again soon.

6/10 Okay

stephanie

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Radell G on 11 Apr 2024
Dear Stephanie,Thank you for taking the time to give our hotel a review. We strive for 5 out of 5 reviews. We would love to hear where we could have made your stay better.

10/10 Excellent

Jonathon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in Apr 2024
Response from Radell G on 9 Apr 2024
Dear Jonathon,Thank you for the 5 out of 5 review. We are so happy to hear that are staff was so lovely. Please come back to stay on your next visit to Indianapolis.

10/10 Excellent

Felicitas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check-in were friendly and the breakfast was great! Loved the pool too. Overall hotel was clean.
Stayed 1 night in Apr 2024
Response from Radell G on 9 Apr 2024
Hello Felicitas,We appreciate you giving us a perfect score review! Thank you for your comments on our property, as we strive to give out guest the best experience as possible. We hope to see you soon!

10/10 Excellent

MELISSA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our stay for the solar eclipse extra special. Thanks!
Stayed 1 night in Apr 2024
Response from Radell G on 9 Apr 2024
Dear Melissa,Thank you for the 5 out of 5 review! We are so happy we made your solar eclipse day so special. We hope to see you back soon.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Radell G on 29 Apr 2024
Dear Michael,Thank you for the 5 out of review! We appreciate your business and hope to see you soon.

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bed was uncomfortable. Breakfast was a nightmare and hardly anywhere to sit because a group of children were staying at the hotel with parents. Compared to other hotels that cost around the same and are major chains the breakfast options were minimal and unexciting. There should be more selection and space to eat. The manager seemed to be trying his best which I can appreciate a lot. He was standing over the serving area re stocking and helping out as much as he could. If you gave that guy and lady working the breakfast area more to deal with they would benefit a lot. They look restricted because of what the hotel gives them to work with.
Stayed 1 night in Apr 2024
Response from Radell G on 8 Apr 2024
Dear Ricky,Thank you for taking the time to review us! We appreciate getting to know what our guests think about their stay with us here. As a hotel we want to make every experience a positive one. Hope to see you!

10/10 Excellent

Eren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Briana and Marian were very attentive to our every need. Coffee was hot and were asked if they need anything else. Team were sweet and helpful. The man in the dining area , was rude and felt like he was security by the breakfast bar. He looked mad and didn’t say “hi” or gave us greeting . . We would definitely come back here to stay. Thanks!!
Stayed 2 nights in Apr 2024
Response from Radell G on 8 Apr 2024
Dear Eren,Thank you for taking the time to provide us feedback regarding your stay with us. While am pleased to hear you found Brianna and Marion very attentive to your needs I was sorry to hear that we fell short in the breakfast area. We will definitely address this issue. Please come back on your next visit to Indianapolis.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, friendly staff, and nice pool.
Stayed 1 night in Apr 2024
Response from Radell G on 5 Apr 2024
Dear Michelle,Thank you for your feedback! Please come back to stay on your next visit to Indianapolis.

10/10 Excellent

amra, stamford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much :) room was clean, smelled nice when we entered. Staff was very friendly, ladies brought more towels immediately when we asked. Pool was nice and big just a bit cold but that didn’t bother the kiddos. Parking is great, breakfast too. Great stay. Thank you guys :)
Stayed 1 night in Mar 2024
Response from Radell G on 4 Apr 2024
Dear amra,Thank you for the 5 out 5 review! We appreciate your comments about our hotel. We are glad you enjoyed your stay. We look forward to your next visit with us.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Radell G on 1 Apr 2024
Dear Teresa,Thank you for the 5 out of 5 review! Please come back to stay on your next visit to Indianapolis.

10/10 Excellent

HEATHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice, clean, hotel with great options all close by for food and shopping.
Stayed 1 night in Mar 2024
Response from Radell G on 1 Apr 2024
Dear Heather,We appreciate your feedback! We happy to hear that you found the hotel to be very nice and clean. We look forward to seeing you on your next visit to Indy.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean everyone was nice. The room could had been a little more bigger but all in all I rate you a 10 Thanks
Stayed 1 night in Mar 2024
Response from Radell G on 19 Mar 2024
Dear Angela,Thank you for the 5 out of 5 rating. We are happy to hear you liked that everyone was nice, and the hotel was clean. Please come back again.

8/10 Good

Angel A

Travelled with partner
Liked: Property conditions & facilities
Very standard of the properties. Nice and quiet area.
Stayed 1 night in Mar 2024
Response from Radell G on 18 Mar 2024
Dear Angel,We appreciate you taking the time to review your stay. We are happy to hear you found the hotel to be in a nice and quiet location. Please come back again on you next visit to Indianapolis.

10/10 Excellent

Tabrez Khan

Stayed 1 night in Mar 2024
Response from Radell G on 4 Apr 2024
Dear Tabrez Khan,Thank you for the 5 out of 5 review! We hope to see you again soon.

10/10 Excellent

Michael, Caledonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location surrounded by great shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Radell G on 27 Feb 2024
Dear Michael,Thank you for your 5 out of 5 review. We are happy to hear the hotel was great and you liked the great shopping and restaurants. We look forward to seeing you in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay. My only issue was the beds are hard and the sheets/blankets are a little rough. I normally sleep on softer items. But for some one that loves sturdy beds, everything else was excellent!
Stayed 1 night in Feb 2024
Response from Radell G on 12 Feb 2024
Dear Christina,Thank you for the 10 out of 10 review! We are so glad to hear that everything was excellent with your stay. We look forward to seeing you again.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Radell G on 12 Feb 2024
Dear Peter,Thank you for taking your time to review your stay with us. We would love to earn a 10 out of 10 rating on your next visit with us.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Quick 1 night stay. No complaints - great place, nice and quiet.
Stayed 1 night in Feb 2024
Response from Radell G on 12 Feb 2024
Hello Sarah,Thank you for the 4 out of 5 rating. We are glad to hear that our hotel was nice, quiet and a great place to stay. We appreciate your business and look forward to your next visit.

8/10 Good

Mary Ann

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Radell G on 7 Feb 2024
Dear Mary Ann,Thank you for the review! We appreciate your business and hope to see you soon.

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Feb 2024
Response from Radell G on 5 Feb 2024
Dear Peter,Thank you for the 4 out of 5 review. We hope to see you soon.

6/10 Okay

Martin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not as clean as rated
Average hotel heavily used not sure how they received the rating they did
Stayed 1 night in Feb 2024
Response from Radell G on 5 Feb 2024
Dear Martin,I appreciate your honest feedback. Sometimes, perceptions of hotels can vary based on individual experiences and expectations. Factors such as a personal preferences, specific needs, or even changes in management and maintenance can influence how guests perceive a hotel. If you have any specific concerns or if there's anything you would like assistance with regarding your experience, feel free to send a message.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Radell G on 30 Jan 2024
Dear Kristi,Thank you for the 5 out of 5 review! We appreciate your business and hope to see you soon.

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Wonderful in every way. Late check out times!!!
Stayed 2 nights in Jan 2024
Response from Radell G on 30 Jan 2024
Hello Sydney,Thank for the perfect score review! We are so happy to hear that you were HAPPY. Please come back to stay on your next visit to Indianapolis.

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Radell G on 30 Jan 2024
Hello Kim,Thank you for the 10 out of 10 review and for staying with us.

8/10 Good

Raaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised about the “by request only” policy on housekeeping. We did not realize that had changed.
Stayed 2 nights in Jan 2024
Response from Radell G on 30 Jan 2024
Dear Raaf,Thank you for taking time to give your feedback. For your comfort, housekeeping services are provided every other day during your stay. If you would like housekeeping every day you can call the front desk and schedule that. We hope to see you again soon!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Radell G on 30 Jan 2024
Dear Jason,Thanks for staying with us! We appreciate your 10 out of 10 review.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too and very clean and nice.
Stayed 1 night in Jan 2024
Response from Radell G on 8 Jan 2024
Dear Brandi,Thank you for the 5 out of 5 review. We are glad you found the hotel to be very clean and nice. We hope to see you back soon!

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was incredibly friendly and warm. The hotel was beautiful and very well maintained and the breakfast buffet was excellent. We will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Radell Green on 2 Jan 2024
Dear Amanda,It sounds like you had a fantastic experience at the hotel! Positive feedback like yours is always great to hear. If you have any specific details or memories from your stay that you'd like to share or if you have any questions about the hotel or future travel plans, feel free to let us know. We are here to help!

10/10 Excellent

Morgan

Stayed 2 nights in Dec 2023
Response from Radell Green on 2 Jan 2024
Dear Morgan,We appreciate your 5 out of 5 rating. Thanks for staying with us.

10/10 Excellent

Kris

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Radell Green on 2 Jan 2024
Dear Kris,Thank you for staying with us. We appreciate your 10 out of 10 review.

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Radell Green on 2 Jan 2024
Dear Makayla,Thank you for the 10 out of 10 review. Please come back to stay on you next visit to Indianapolis.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean, and comfy
Large, clean, comfortable room. Plenty of parking. Very nice front desk staff and good breakfast.
Stayed 1 night in Dec 2023
Response from Radell Green on 2 Jan 2024
Dear Hope,We appreciate you giving us a perfect score review. Thank you for your comments on our property, as we strive to give our guest the best experience as possible. We look forward to your next visit with us.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast options, lots of reataurants/shopping in the area. I felt safe by myself, room was clean, bed was comfy. I left my jacket behind. Called about it. When i picked it up many hours later, the pockets and jacket was zipped, folded neatly and packaged for me - it was nice & thoughtful they took the time to go to that extent.
Stayed 1 night in Dec 2023
Response from Radell Green on 2 Jan 2024
Dear Lisa,It sounds like you had a positive and memorable experience at the hotel! It's always great to hear about friendly staff, comfortable accommodations, and thoughtful gestures that go above and beyond expectations. Thank you for sharing that they took the time to zip up your jacket, fold it neatly, and package it for you. Such experiences can make a significant difference in how guests perceive a hotel and may encourage them to return or recommend it to others so again thank you. We look forward to your next stay with us.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Absolutely clean. Nicest bathroom we’ve seen in awhile. Very convenient to shopping and restaurants. Will definitely stay again!
Stayed 1 night in Dec 2023
Response from Radell G on 7 Dec 2023
Dear Lynne,Thank you for the 5 out of 5 review. We are so glad that you found the hotel to be beautiful and it was convenient to shopping and restaurants. We look forward to your next stay with us.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Good options for dinner.
Stayed 1 night in Oct 2023
Response from Radell G on 5 Dec 2023
Hello Jason,Thank you for the 5 out of 5 review. We are so glad to hear you had a great stay and good dinner options. We look forward to your next stay with us.

8/10 Good

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, rooms were comfortable, and staff was courteous, helpful, and professional. Easy checkin experience.
Stayed 1 night in Nov 2023
Response from Radell G on 5 Dec 2023
Dear Jennifer,Thank you for the time to give our a hotel review. We love to hear that the hotel was very clean, rooms were comfortable, and the staff was helpful and professional.

8/10 Good

Amy

Liked: Property conditions & facilities
Staff was not cordial.
Stayed 1 night in Nov 2023
Response from Radell G on 14 Nov 2023
Dear Amy,Thank you for your review. I'm sorry that the staff was not cordial. This is not the level of service that we hold ourselves too. I am going to use your comments as a tool to speak with and provide training to the staff. Please come back to stay with us again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful probably one of the nicest Hampton inns I’ve ever stayed in the area is also beautiful, very enjoyable.
Stayed 1 night in Nov 2023
Response from Radell G on 14 Nov 2023
Dear John,Thank you for the 5 out of 5 review. We are so glad to hear that our hotel is one of the nicest Hampton Inns that you ever stayed in. We look forward to your next visit with us.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Radell G on 6 Nov 2023
Dear Tamara,Thank you for the 10 out of 10 review. We hope to see you back soon.