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Reviews of Scandic Imatran Valtionhotelli

4 out of 5
Scandic Imatran Valtionhotelli
Torkkelinkatu 2, Imatra

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 630 reviews" "
Rating 8 - Good. 284 out of 630 reviews" "
Rating 6 - Okay. 93 out of 630 reviews" "
Rating 4 - Poor. 25 out of 630 reviews" "
Rating 2 - Terrible. 8 out of 630 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Martin, fallbrook

Disliked: Amenities, property conditions & facilities
This hotel is beautiful - from outside. It needs some serious renovation. The bathrooms are very outdated and super small. I had to request a change of rooma because of a moldy bathroom. The smell gave me an instant headache. This can’t be healthy! All the rooms I have experienced unfortunately have that old room smell. Please restore this beautiful historically valuable building!
Stayed 1 night in Dec 2023
Response from Sini, reception on 19 Dec 2023
Hello Martin,thank you for your valuable feedback. We are sorry that you had issues with the bathroom. We'll check the room if there are issues that we can fix right away. It is true that some of the bathrooms are due to a renovation and we hope we can get those done soon. Hopefully in spite of this we'll see you as our guest again in the future.

10/10 Excellent

Sari

Stayed 1 night in Aug 2023

8/10 Good

Niina

Liked: Cleanliness, staff & service, room comfort
Iconic hotel with loads of history
The rooms in the main building are dated but I think it’s part of the charm. The breakfast is nice with plenty of variety.
Stayed 1 night in Dec 2021
Response from Maiju on 11 Dec 2021
Kiva kuulla, että viihdyit Linnamaisessa tunnelmassa. Tervetuloa vieraaksemme uudestaan!

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic art nouveau building
Really beautiful hotel. Nice decorations and details. Near the Imatra river. Nice surrounding for short walks. Close to the city centre.
Stayed 1 night in Jun 2021

6/10 Okay

Henri

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed couple
Maybe our fault, but we did not realize that the room was in extra building instead of the main ”castle”. Room was ok, but with that money you would assume AC and better pillows. Restaurant was also little bit disappointment in the evening.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place to sray
Very lovely, historical place to stay in Imatra, a classy hotel with all the amenities
Stayed 1 night in Jun 2021

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sini on 25 Feb 2020
Thank you for your review and your stay with us. Hope to have you as our guest again in the future!

8/10 Good

Katja

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is a unique experience in Finland. There were some minor issues (the old-fashioned decor in the room etc.) but I enjoyed my stay nonetheless.
Stayed 1 night in Feb 2020
Response from Sini on 25 Feb 2020
Thank you for your visit and your stay with us. Nice to hear you enjoyed your visit. The rooms in the Castle hotel have more old-time feel to them also in the décor and rooms in the newer Park hotel are more modern. Hope we'll get to have you back and maybe you can try the other side next time.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Hotel
Lovely Historic place, with great service, highly recommended
Stayed 1 night in Jan 2020
Response from Sini, reception on 23 Jan 2020
Hello, thank you very much for your nice feedback. We hope to see you again as our guest!

8/10 Good

Juha

Liked: Staff & service, room comfort
Romantic night
Amazing building and nice atmosphere but interior needs a bit face lift. Surrounding is really awesome!
Stayed 1 night in Oct 2019
Response from Jussi, Receptionist. on 18 Oct 2019
Hello Juha and thank you for the feedback. We are really glad to hear that you enjoyed our hotel. Surroundings of our hotel indeed are truly breathtaking. Have a nice autumn.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic building but we were given a room in the 'park wing' which is a good walk from the main building through a tunnel. Nothing wrong with the hotel itself
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from reception on 21 May 2019
Hello, thank you for your good review and welcome again to our hotel!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Marianne / Front Office Manager on 3 Apr 2019
Hello Natalia, thank you for your visit and review. Great to see you enjoyed your stay. I wish you warmly welcome again!

8/10 Good

Lonela, Manitoba, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location,nice castle ambience with modern facilities and amenities, spacious room, friendly staff.
Stayed 1 night in Oct 2018
Response from Marianne / Front Office Manager on 1 Dec 2018
Hello Lonela, thank you for your review. Very nice to hear you enjoyed your stay and were satisfied with our services. I wish you warmly welcome another time also!

8/10 Good

Em-and-M, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Memorable location and a unique building
Overall we had a great stay but the room was slightly cramped and, especially given the hot weather, a bit hot.
Stayed 5 nights in Aug 2018

6/10 Okay

Robyn

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Was disappointed our room wasn’t in the main castle, which is why I chose the property. We had to walk like a kilometer to our room in another adjoining building. Apparently you needed to specify at time of booking but how would s non local know! Overall the restaurant was good and service reasobable
Stayed 1 night in Aug 2018

10/10 Excellent

Antonios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location quit hotel
Everything fine
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Ilkka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price / quality ratio very ok
Nice hotel, good staff and quite average but okay breakfast. Rooms could be located a bit far away from reception but could be reached without going outside. Nice plus that on room there was a bit more than Basic tee/instant coffee so there was couple of larger biscuits etc.
Stayed 1 night in Nov 2017
Response from Riitta Jokinen / Hotel Manager on 7 Jan 2018
Hello Ilkka, thank you for your feedback and stay at our hotel. Nice to hear you enjoyed. I wish you warmly welcome another time also!

10/10 Excellent

Dan, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Imatra
Stayed in the spa building (newer). Clean, quiet, room was fairly spacious, aerated, no carpets which was nice if you have allergies.
Stayed 1 night in Aug 2017
Hello Dan, very nice to hear you're stay was good at our hotel. Thank you for visit and for your review. I wish all the best for you and warmly welcome to our hotel another time also. Best regards, Riitta Jokinen / Hotellinjohtaja

6/10 Okay

Jack

Disliked: Staff & service, property conditions & facilities
Beautiful castle, old facilities/bad housekeeping
This is a wonderful, historic building, and a unique experience to stay there. The local area and reception and restaurant staff here were all very friendly and welcoming. The hotel is decorated in a traditional style in-keeping with its history, but it is could do with better upkeep and repair. Our 'superior' room within the castle was aging a little (wallpaper turning yellow, for example, and the enamel on the bath had huge patches missing, which got larger as the enamel broke away with each shower). During our 5 day stay, we seemed to have only one visit from the daily housekeeping, who replaced our towels that day, but at no point replenished teas or coffees, or took away dirty mugs from the first day. Overall, the beautiful surroundings and friendly staff elsewhere were let down by bad housekeeping and damaged/dated room facilities. We enjoyed our stay in the area, but left feeling that this hotel relies on its architecture and history to keep visitors and prices high -- and needs to improve the room and housekeeping standard to match.
Stayed 5 nights in Jul 2017

4/10 Poor

Jimreaper, Peterborough UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Should be a dream hotel, but really is a nightmare
My wife, who is from Imatra originally, and I travelled to Imatra to visit Relatives and friends and we decided it would make a change to stay at this "fairytale" hotel. We had a long hot drive from Pieksemaki, through Savonlinna to Imatra arriving at 2:10pm, you can check in from 2pm according to the hotel information provided. We were politely informed our room was not ready but it would only be 2 or 3 minutes. I had my doubts this was true as the reception area was well adorned with other would be residents obviously in the same boat. After 20 minutes of waiting I was again told it would only be another 2 or 3 minutes, to cut a long story short it took until 3pm to get to the room. The room itself was more tired than we were, it was in desperate need of updating and decorating, we had a lovely view over Imatrankoski but I was afraid to open the windows in case they fell out. The bathroom had seen many better days, the sage green tiles almost managed to hide the mould and the dirt around the fixtures, but not quite. The positives, were the WIFI was really very good and free, complimentary tray had some really very nice tea, coffee and biscuits, although there was nowhere within 4 metres to plug the kettle in and the sign in the bathroom warned that steam could set of the fire sensor, so I finished up boiling the kettle in the bathroom. Finally the toilet paper is without doubt the best I have ever come across in a hotel, a little comfort for what was still to come. The hote
Stayed 5 nights in Jul 2017
Response from Riitta Jokinen / Hotel Manager on 6 Sept 2017
Dear Jim, I am very sorry that your visit to our hotel was unsuccesful. During the busiests days in the summer housekeeping can sometimes be a little bit late. I apologize for that and understand that it wasn't nice for you. In the future we'll have to take care that rooms are ready on time. I am also sorry that your room was worn out. At the moment we are renewing rooms at the Spa Hotel side and hopefully next year it'll be Castle Hotel's time. We have some rooms where bathrooms are already renovated. I am glad you liked breakfast, WiFi and the quality of the toilet paper. I wish all the best for you and hope that in spite of your experience this time you'll visit us again and we can then offer you better stay.

8/10 Good

Nikita

Liked: Staff & service, property conditions & facilities, room comfort
Not enough parking places on Friday night
Not enough parking places on Friday night. Very old furniture, not so clean room (spa building). Good breakfast, friendly service, very central. Slightly expensive.
Response from General Manager on 13 Dec 2016
Hello, thank you for your review and for your visit to our hotel. I am very sorry about the faults in room cleaning. Cleanliness is very important to us as it is such a big factor in comfort of the stay. I will pass on your feedback to our cleaners. Furniture will be replaced soon in Standard rooms. Spa Superior rooms are now newer and I recommend that for your next possible stay. Nice to hear you liked breakfast, staff and location. I wish you warmly welcome again. Best regards, Marianne Partanen / Front Desk Manager

8/10 Good

NK, Seattle

Liked: Staff & service, property conditions & facilities
Historic castle hotel right next to the river dam
We stayed at the beautiful castle hotel that's connected to the spa hotel via a tunnel. There are 2 saunas for ladies (only 1 for the men), a steam room that was so warm I could not stay for more than a few seconds because it was too difficult to breathe in there, 2 hot tubs, and a small pool. The river view from the third floor was lovely and the small balcony could fit a chair so I could sit and read. Across the street, there's a small museum. Restaurants and shopping are all within a 5 minute walking distance. Breakfast was better than the 4 and 5 star hotels in Heksinki with a delicious spread of fruit salad, fresh whole fruits, porridge, cheese, meat, breads, jams, sausages, eggs, pastries, salad, coffee, tea, and milk. We had dinner there once and it was fine. There are some bikes available for rent for 7 Euros a day and it's a great way to explore town and exercise at the same time. It's free if you take the bike out for only an hour or so. Our bed was made of two twin beds put together with medium firm pillows. The soft pillows were in the closet and you could request for firm pillows. We had a small desk and chair that was adequate for a laptop. There was also a winged chair and a telephone chair. They had a very cute kid's playroom with a castle and slide, dress-up clothes, train tracks, and duplos Legos.

8/10 Good

Leena, Woodland Hills, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attend a family gathering in Imatra.
Hotel was nice, well kept, clean room. Comfortable bed. We stayed in the Spa building. Dinner was nice, good food. I had a greyfish/avocado salad to start and then stroganoff, my husband had mushroom soup and then pepper steak. Restaurant service was slow, that is the only negative we can say about our stay at the hotel. I must say in their defense that they had a very large party in for dinner plus a couple of other large tables, but they should plan accordingly. Breakfast was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel, well situated
Nice historic hotel, very interesting and food was good (we had dinner and breakfast) but a bit disappointed to be in the less interesting modern spa rooms

2/10 Terrible

Diego, Paris

Disliked: Staff & service, property conditions & facilities, room comfort
4 star for this hotel is just a joke...
Terrible hotel for a room at 165 euro! We stayed at the castle: room and bathroom super old and bad maintained. Breakfast just horrible. Personnel quite unfriendly. The spa is nothing special. The worst hotel I have been for a while...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
imatra visit
Weekend getaway to visit the spa and the surrounding area. Hotel was okay, nice old hotel obviously has a long history - comment meant in a nice way. We however got a room in the new part of the hotel. The room was quite nice and comfortable with a balcony to enjoy the park like grounds and the river. No complaints about the room. Spa was just ok, quite small and were only a couple of people working. Pool and sauna area was also nicely done, however the hot tub was not actually hot but was only lukewarm at best. The front desk team was very helpful and polite as was the wait staff in the restaurant. Breakfast was adequate and kept well stocked although it was setup in a small room so it could get s little crowded. All in all a nice stay and good scenery in the surroundings but if you are looking for a true spa experience I'd suggest looking elsewhere.

8/10 Good

Natalia, Saint- Petersbirg

Liked: Staff & service, property conditions & facilities
Surrounding neibourhood and breakfast were wonderful. The furniture in the room of Spa-building was old. We enjoyed spa zone. There weren't many people in the spa during our staying

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy hotel, not worth 4 stars, not even 3
We stayed at the spa building. Room was really really filthy, everything was covered with thick layers of dust. We both got asthma and allergy symptoms at night. Also there was broken lamp and missing panels. Room was also really hot, over 30 degrees all the time. No air condition, there was only a tiny tiny fan, which just moved hot air little bit. Really uncomfortable room, we were happy to get out of there. Staff was really friendly and the castle building looks nice from the outside.

6/10 Okay

Dusty, Helsinki

Fairly dated. Reception staff at check in was pretty unfriendly but then again that may be cultural differences. Check out staff were great.

10/10 Excellent

jean luc, pori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location wonderful view of the rapids
Was great, very comfortable spa even the steam sauna was at this time out of order.

6/10 Okay

Sven, Melbourne, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only a reasonable hotel
The room was disappointing for a Superior Room and the bathroom was below our expectation. The staff was friendly and spoke good English. Food in the restaurant was good and the service at dinner was also good. Good buffet breakfast with a good variety to choose from.

10/10 Excellent

Oleg, Saint-Petersburg, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service inside and beautiful view outside
Friendly service inside and beautiful view outside. Spa is quite ordinary. Breakfast is nice. Rooms in new building is better furnished and more comfortable then in Castle building. But living in the Castle is more interesting.

8/10 Good

victor, St. Petersburg, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come back again and again
Very good hotel. Use it third time. Unfortunately this time the room was not cleaned every day (especially a bathroom). All the rest was perfect!

6/10 Okay

Kaija

Stayed 1 night in Feb 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upea 120-vuotias linnahotelli, josta on vaikuttavat näkymät koskenuomaan. Ihana iso huone henki mennyttä aikaa, mutta kuitenkin kaikki nykyajan mukavuudet olivat tarjolla. Suosittelen!
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jani / Scandic Imatran Valtionhotelli on 14 Jan 2024
Hello,Thank you for your review, I'm happy to see that your visit went well!Hopefully we can host you soon again, have a lovely Winter!Best regardsJaniReception

10/10 Excellent

Mika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jani / Scandic Imatran Valtionhotelli on 14 Jan 2024
Hei Mika,Suurkiitokset loistavasta arviostasi,mukava huomata vierailun menneen mahtavasti!Toivottavasti näemme pian uudestaan, hyvää talven jatkoa!Ystävällisin terveisinJaniVastaanotto

10/10 Excellent

Taina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jani / Scandic Imatran Valtionhotelli on 17 Dec 2023
Hei Taina,Kiitos paljon loistavasta arviostanne, mukava huomata vierailun sujuneen mainiosti!Toivottavasti saamme teidät vieraaksemme pian uudestaan, mukavaa joulun odotusta!Ystävällisin terveisinJaniVastaanotto

8/10 Good

Heikki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pitkä kävely vastaanotosta sivusiiven huoneisiin.
Stayed 1 night in Dec 2023
Response from Scandic Imatran Valtionhotelli on 10 Dec 2023
Hei Heikki,Kiitos arviostanne.Valitettavasti yhdyskäytävää pitkin viereiseen rakennukseen tulee tosiaan hiukan matkaa. Matka on hiukan lyhyempi, noin 100 metriä jos sen kävelee ulkokautta maastosta johtuen. Onneksi majoitus näyttäisi kuitenkin muutoin sujuneen hyvin!Toivottavasti saamme vieraaksemme pian uudelleen!Mukavaa talven jatkoa!Ystävällisin terveisinJaniVastaanotto

10/10 Excellent

Jari, VANTAA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ainutlaatuinen
Stayed 2 nights in Nov 2023
Response from Jani / Scandic Imatran Valtionhotelli on 14 Jan 2024
Hei Jari,Kiitos paljon arviostasi, mahtavaa että vierailu sujui näin mainiosti!Toivottavasti näemme pian uudestaan, mukavaa talven jatkoa!Ystävällisin terveisinJaniVastaanotto

10/10 Excellent

Mikko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Arja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heti vastaanotossa tunsimme olevamme tervetulleita tähän linnamaiseen hotelliin. Huoneen sijainnin ennakkotoivomus oli myös otettu huomioon ja vahvistettu heti varauksen jälkeen sähköpostitse. Huoneiden äänieristys oli ymmärrettävästi huono koska on vanhasta rakennuksesta kyse. Huoneessa mukavat sängyt ja tyynyt, kylpytakit, vedenkeitin tee-, kahvi- ja kaakaopussit. Yleiset tilat on todella upeat ja viihtyisät. Portaikko ihan ainutlaatuisen kaunis. Monipuolinen aamiainen oli hyvä alku päivälle!
Stayed 1 night in Oct 2023
Response from Tuomas on 22 Oct 2023
Hei Arja!Ihana kuulla, että teidän vierailunne oli sujunut hyvin. Toivottavasti saamme teidät vieraaksi uudestaan tulevaisuudessa!Ystävällisin terveisin,Tuomas, vastaanotto

8/10 Good

Heikki

Stayed 1 night in Oct 2023

10/10 Excellent

Eija

Stayed 1 night in Sep 2023

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Palaute
Hotellihuone oli hiukan kulahtanut. Baari ja ravintola, oliko niitä? Teinipoikani pääsivät tyhjään kellaribaariin pelaamaan biljardia, siitä plussa, mutta miksi baari oli kiinni pe-iltana? Ei sähköautopaikkoja, en ennättänyt kylpylään kun jouduin lähtemään autoa lataamaan Prismalle. Aamiainen oli superhyvä, todella ihana yllätys 😊 Henkilökunta ystävällistä 😊
Stayed 1 night in Sep 2023
Response from Scandic Imatran Valtionhotelli Vastaanotto on 24 Sept 2023
Kiitos palautteesta! Ihana kuulla, että noin kaiken kaikkiaan viihdyitte meillä ja aamiaisemme maistui. Hotellillamme on ravintola aivan vastaanoton vieressa auki aina iltaisin sunnuntaita lukuunottamatta. Vastaanoton yhteydessä on myös aulabaari, joka palvelee yli puoleen yöhön joka päivä. Kiinni olevalla baarilla tarkoitatte varmaankin kellarin baaria, joka on tosiaan kiinni, ellei meillä ole jotain erillistä tapahtumaa alakerrassa, mutta juomat voi aina ostaa aulabaarista ja nauttia kellarikerroksessa. Meillä on tavoitteena saada sähköautoille latauspaikkoja tulevaisuudessa, mutta tarkkaa aikataulua milloin ne meiltä löytyvät, ei vielä ole.Yritämme viestiä hotellimme palveluista jatkossa selvemmin, että löydätte palvelumme helpommin.Mukavaa syksyä ja toivottavasti vierailette meillä myös tulevaisuudessa!

10/10 Excellent

Martti

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023