Ildefonso Green Hotels, Cabo San Lucas

"The property is in the middle of construction, which was never disclosed to us. It felt makeshift — not at all like a luxury resort. We were told we’d have complimentary breakfast, then told we wouldn’t. The outdoor breakfast spot was closed on our last morning with no notice. The signature Nobu restaurant was closed multiple times for private events. A residence tour was promised and never followed up on. Housekeeping never came for an entire day. The TV in our room didn’t work. When we raised our concerns, we received a generic apology that didn’t address most of our issues, and we were later surprised by unexpected charges on our invoice. Had we known about the construction and closures, we would not have chosen to spend our babymoon here. For a resort at this price point, the gap between what was promised and what was delivered was significant. We hope management takes this feedback seriously."

"The staff members at the pool bar were absolutely amazing. Want to give a huge shoutout to Norma! The resort was beautiful with lots to do each day. "

"The hotel is in need of a refresh. The bathroom soap/lotion containers are falling off the wall. We only were given 2 bath towel and 1 hand towel. No shower mat or face clothes. When asked for an extra towel was told no. No patio chairs so you had to move the ones from room out. There is not enough pool chairs and they are very uncomfortable. "

"Great place for adults to relax. There is entertainment every night and the hotel staff cannot be any nicer."

"The pool was nice staff was nice rooms where good. Next to the marina which is nice. "

"Everything was amazing, the food, atmosphere, staff, pools, drinks. Definitely will come back. "

"Great service, great stay."

"The RIU Palace was a great all-inclusive resort for families. The grounds were always clean, the staff was amazing and extremely friendly. My only complaint was with the room. We booked a junior suit with two beds for my husband, my mom and I. I thought two beds would be all we needed, but the beds were double beds and they were pushed together to make a king. There was one outlet on only one side of the bed and one USB on the other, so trying to find places to plug in our phones was challenging because I wont plug my phone directly into a wall USB for security reasons. Two people sleeping in a double bed is not relaxing nor very comfortable. We have stayed at the RIU Santa Fe before and I was led to believe the Palace was nicer. I honestly didnt see much difference between the two, but you do get access to the Santa Fe, if you stay at the Palace. The food was pretty good and they do offer some gluten free options. They could improve on the signage of the GF options though. There is a kids show every night at 8 and an adult show at 9, but when that’s over, there isn’t much else to do other than drink at the bar with Able (who was amazing and our favorite bar tender!). The active nightlife is over at the Santa Fe. In the end, we would stay at a RIU again, but make sure to book a larger room. It would be great if they could add a few more outlets though! "

"Best resort food I’ve ever had, with portions that will actually leave you feeling full! Staff across resorts are very well organized and make it easy for you to access each resort with an all inclusive plan. Only negative I would say about this resort is that the rooms don’t have much storage for clothing and are honestly not what I would expect for paying premium price in the Towers. There is no nightly entertainment (if that is something you enjoy) activities are also hit or miss, depending on if that is your thing. All other aspects are amazing! "