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Reviews of Moon Light Hotel

3 out of 5
Moon Light Hotel
Tung Men St, 128, Hsinchu, Taiwan

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 7 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Room clean a bit stale smelling, opening window solved that. Beds VERY firm and AC worked but not veey strong. Staff spoke a little English, yet very friendly & helpful. Wifi was so-so, sometimes worked well other times stop working every 5 min. Breakfast very Japanese, but did have yogurt, toast, rice porrige, and fruit. Coffee was great. Walking distance to train station, lots of food & shopping nearby.
Stayed 2 nights in Jul 2019
Response from 管理者 on 13 Jul 2019
Hello: Thank you very much for your message. It will make all our staff more happy. Welcome to have the opportunity to stay in Hsinchu, Taiwan.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2018
Response from 櫃台 on 9 Jan 2019
感謝你訂房

6/10 Okay

koichi

Business traveller
Disliked: Staff & service
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間環境不錯，但開了空調後，會有煙味
Stayed 1 night in Sep 2019
Response from 管理部 on 2 Oct 2019
你好:我們非常感謝你的評分.空調惠有煙味的部份我們會再加強注意

10/10 Excellent

Chiwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from 管理部 on 2 Oct 2019
我們非常感謝你的評分.我們會再加強努力

8/10 Good

珊珊

Liked: Staff & service, property conditions & facilities, room comfort
簡單舒適，兩人住宿還配了三人房給我們，空間很大，很自在！離市區很近所以觀光購物都很方便，早餐雖然簡易但很有日式商務旅館的感覺，很好吃。只可惜門外隔音不大好，旅客在走廊說話在房間裡都聽得很清楚，但房間之間是聽不到的，所以只有在早上別人去吃早餐跟退房時候有被吵到，整體來說蠻推薦的。
Stayed 1 night in Sep 2019
Response from 櫃檯 on 15 Sept 2019
尊敬的福宏貴賓您好:感謝您選擇入住福宏商務旅館.很高興飯店的地理位置及服務讓您留下美好的印象.您對飯店的肯定也是對所有員工的鼓勵.新竹福宏商務旅館全體員工期待您再次光臨

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from 櫃台組 on 2 Sept 2019
我們非常感謝你的評語.我們會再加強努力!謝謝你.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
臺灣に来たなぁ・・・と感じる臺灣おもてなしのホテルです。
とにかくスタッフが優しいです。日本語で気軽に声をかけてくださり、地元情報もたくさんいただきました。日本語のみで滞在できます。ロケーションもとても良いです。言葉が不自由な短期旅行者にお薦めします。
Stayed 3 nights in Aug 2019
Response from 管理部 on 23 Aug 2019
非常感謝您對我們的評語.我們會在繼續努力.歡迎下次再來台灣旅遊.

6/10 Okay

JIAN XIONG

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from 管理部 on 22 Aug 2019
非常感謝你的評分.我們會再加強努力

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities
スタッフの方が皆さん非常に親切です。
Stayed 1 night in Aug 2019
Response from 管理部 on 19 Aug 2019
非常感謝你的評語.我們全體員工會很努力為客戶服務

8/10 Good

Shuwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員親切。冷氣溫度不能調，很冷。
Stayed 1 night in Jul 2019
Response from 管理部 on 17 Jul 2019
非常感謝你的評語.歡迎下次再來新竹旅遊

2/10 Terrible

Verified traveller

Travelled with family
沒有冷氣，還拿一台髒到不行的電扇來，真是無言
Stayed 1 night in Jun 2019
Response from 管理者 on 8 Jul 2019
你好:非常抱歉造成你的困擾.由於房型是幫你做升等4人房.房型空間較大.又面臨馬路.感光較熱.天氣氣溫36度.所以導致不冷.應該換房至後面感光不強的房間.非常抱歉造成你的不便及不舒服.很抱歉.這方面我們會再努力.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
賑やかな立地
駅からも近く便利な立地、感じの良いスタッフだったが、部屋は煙草と埃のにおいが染み着いていた。あと数千円プラスして別のホテルに泊まった方が良いと思った。
Stayed 1 night in Jun 2019
Response from 管理部 on 27 Jun 2019
你好:我們非常抱歉造成你的困惱.我們會加強去改善.也非常感謝你的評論.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
地點超好，距離多個景點都很方便。飯店很乾淨，服務人員很親切。除了冷氣溫度因為是固定的，較難控制，其他都很棒
Stayed 1 night in Jun 2019
Response from 管理部 on 18 Jun 2019
感謝你的評語.我們會繼續努力

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from 櫃台組 on 20 Feb 2019
感謝你的評分!我們會加強努力

10/10 Excellent

CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
希望早餐供應能延至10點。謝謝
Stayed 1 night in Jan 2019
Response from 櫃台 on 9 Jan 2019
我們會跟公司建議!感謝你的留言

8/10 Good

YITING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點不錯
Stayed 3 nights in Dec 2018
Response from 櫃台 on 7 Jan 2019
謝謝你提供的評論

8/10 Good

HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體還不錯
沒有停車場，不過飯店人員會指示停哪裡也不會太遠。不習慣是床比較硬，枕頭比較低。服務態度很好及房間也很乾淨～附近吃東西也很方便～
Stayed 1 night in Dec 2018
Response from 櫃台 on 7 Jan 2019
謝謝你提供的評論

8/10 Good

バナナフォックス, 台北

Liked: Staff & service, room comfort
ホテルの設備はかなり古いのは否めませんが、 日本人サラリーマン御用達のホテルなのか、 基本的なものはそろっています。 受け付けのお姉さん(おばちゃん)も日本語ペラペラです。 朝食もこの値段にしては美味しかった。 種類は少なかったのですが、朝から腹いっぱい食べなくてもいいでしょう。 9階の部屋だったのですが、風が強く吹いた時、 外の看板の布がバタバタいう音が気になりました。 場所的には、東門の警察署から入ってすぐ、 城隍廟や市役所にも近いし、 今新竹で話題の「東門市場」飲み屋街の隣だし、 いうことなしです。 最低ランクのホテルに500元プラスしただけで泊まれたので、 お得だと思います。
Stayed 1 night in Dec 2018
Response from 櫃台組 on 19 Dec 2018
感謝你的意見!歡迎下次再次光臨

8/10 Good

Kenneth

Liked: Staff & service, room comfort
地點方便，近火車站，周邊食肆林立。房間大，不新、不髒，價錢合理，只是短留一晚，可以接受，沒什麼好挑剔
Stayed 1 night in Dec 2018
Response from 櫃台組 on 19 Dec 2018
謝謝你的意見!感謝你

8/10 Good

YI HUEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from 管理部 on 14 Dec 2018
謝謝你的評論

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
飯店大乾淨
服務態度普通，房間大乾淨，早餐難吃
Stayed 1 night in Nov 2018
Response from 櫃台 on 28 Nov 2018
謝謝您我們會改進

2/10 Terrible

chuen shing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體感受不好太舊
整體感受不好太舊
Stayed 1 night in Nov 2018
Response from 櫃台 on 28 Nov 2018
謝謝您我們會改進

8/10 Good

KWOK MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便
近鐵路站，飲食及購物方便
Stayed 5 nights in Sep 2018
Response from 管理部 on 30 Sept 2018
謝謝你提供的訊息!

6/10 Okay

Ken

Stayed 1 night in Jun 2018
Response from 福宏商旅所有同仁 on 1 Sept 2018
謝謝你的評論喔!我們會更加努力!感謝你!歡迎再度來新竹玩!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
外面吵，浴室莫名奇妙出水聲，
Stayed 1 night in Aug 2018
Response from 管理部 on 11 Aug 2018
謝謝你的意見，我們會盡量改善及查明原因！感謝你的留言！也歡迎你能再次造訪！

6/10 Okay

MENG CHUN

空調太冷，不過離城隍廟口很近，算是很便利
Stayed 1 night in Aug 2018
Response from 管理部 on 11 Aug 2018
感謝你的意見，我們會盡力改善。誠懇要求你下次來新竹玩

8/10 Good

YUEH CHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐選擇性少
Stayed 1 night in Aug 2018
Response from 管理部 on 11 Aug 2018
謝謝你的建議，早餐部份我們會再加強菜色部份。感謝你。歡迎下次再來新竹玩！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點適合坐車族，路程離公車站及火車站近，服務人員親切，居住環境乾淨舒適。