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Reviews of Holiday Inn Express Waikiki, an IHG Hotel

3 out of 5
Holiday Inn Express Waikiki, an IHG Hotel
2058 Kuhio Avenue, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 926 out of 1959 reviews" "
Rating 8 - Good. 589 out of 1959 reviews" "
Rating 6 - Okay. 231 out of 1959 reviews" "
Rating 4 - Poor. 127 out of 1959 reviews" "
Rating 2 - Terrible. 86 out of 1959 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness
The pool area left a little to be desired but was adequate. Wished it was closer to beach, but knew that booking. Breakfast was the selling feature for choosing the hotel.
Stayed 9 nights in Mar 2024

8/10 Good

Christopher

Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff. Free breakfast was awesome -small rooms, but you are really on there to sleep anyway. Close to everything in Waikiki.
Stayed 10 nights in May 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but fab views and clean!!! Decent breakfast!
Stayed 2 nights in May 2024
Response from Assistant General Manager on 23 May 2024
Aloha Rebecca,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted you found our hotel meticulously clean and enjoyed our breakfast choices and stunning views. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Gurjot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome, super helpful and kind. Time share desk was very annoying they tried to catch you everytime you waited for the elevator. Good, quiet location. Bit of a walk to the main areas but not too bad for someone who enjoys walking.
Stayed 7 nights in May 2024
Response from Assistant General Manager on 23 May 2024
Aloha Gurjot,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our accessible location and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Samia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights there to attend a conference. The hotel was really clean and the staffs were very friendly. Both Waikiki beach and the convention center were walkable from the hotel. The morning breakfast was good as well.
Stayed 5 nights in May 2024
Response from Assistant General Manager on 23 May 2024
Aloha Samia,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled you enjoyed your stay and appreciated the breakfast choices provided, cleanliness, accessible location, and excellent associates. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Elizabeth, Beaumont

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel was older. Our room floors seemed like they hadn’t been cleaned in a while and furniture was dusty. The elevators took forever to get to us so getting up and down took a while. At one point we called front desk from the pool to let them know there were no towels and they never showed up with towels so I had to go get towels from them for my family. Parking was tight and expensive. On the other hand the location was good, staff was friendly, free breakfast was great, and pool/outdoor games were good.
Stayed 4 nights in May 2024
Response from Assistant General Manager on 23 May 2024
Aloha Elizabeth,Mahalo for sharing your feedback. We regret that we did not meet your expectations during your stay with us. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a great location, walkable to almost everything we did, great breakfast in the morning, friendly staff always ready to help. Room was always cleaned.
Stayed 7 nights in May 2024
Response from Assistant General Manager on 22 May 2024
Aloha Roland,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel, accessible location, breakfast choices, and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

bernadette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a little small, and a cheerleading compatition was on in the area, super noisy in the hotel, but not the hotels fault.
Stayed 7 nights in May 2024
Response from Assistant General Manager on 22 May 2024
Aloha Bernadette,Mahalo for choosing Holiday Inn Express Waikiki. We're delighted to learn that you've given us a perfect rating. However, we're sorry for the inconvenience you had. We'll report your comments to the proper department. Hosting you is a pleasure, and we're excited to have you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Terri

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in May 2024
Response from Assistant General Manager on 22 May 2024
Aloha Terri,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious!!! Amazing staff
Stayed 1 night in May 2024
Response from Assistant General Manager on 23 May 2024
Aloha Veronica,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our breakfast choices and the outstanding service offered by our welcoming associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Dennis, Chattanooga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was way too small
Stayed 5 nights in May 2024
Response from Assistant General Manager on 22 May 2024
Aloha Dennis,Mahalo for choosing to stay with us. We're very sorry if we did not fully meet your expectations. We'll be sharing your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with even nicer staff! Gladys from the front desk was phenomenal and provided a wonderful experience. She was very kind and provided helpful tips on making our trip even better. People like her make the company look amazing and she deserves more than what she receives.
Response from Assistant General Manager on 22 May 2024
Aloha Christian,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted you enjoyed your stay at our hotel and felt warmly welcomed by our excellent associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

madeline, Sacramento

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel was clean, staff was very nice however, the rooms were exceptionally small.
Stayed 5 nights in May 2024
Response from Assistant General Manager on 19 May 2024
Aloha Madeline,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed our cleanliness and appreciated our welcoming associates. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Cordelia

Travelled with family
Liked: Cleanliness, staff & service
If rooms can be bigger. Balcony or deck. But was close to 7/11.
Stayed 4 nights in May 2024
Response from Assistant General Manager on 19 May 2024
Aloha Cordelia,Mahalo for choosing to stay with us. We apologize for not meeting all of your expectations during your stay. Your feedback is valuable to us and will be shared with the appropriate department to ensure future improvements. If you would like to discuss your stay further, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was a lot of people and only 3 elevators for the top half of the hotel. So elevators would take forever
Stayed 5 nights in May 2024
Response from Assistant General Manager on 19 May 2024
Aloha Leslie,Mahalo for bringing this to our attention. We regret that we did not meet your expectations during your stay with us. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 19 May 2024
Aloha Kelly,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a perfect rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Vinod

Travelled with family
Liked: Staff & service
Elevators were in bad state especially the higher floors
Stayed 5 nights in May 2024
Response from Assistant General Manager on 19 May 2024
Aloha Vinod,Mahalo for sharing your feedback. We regret that we did not meet your expectations during your stay with us. Such an experience is not typical of the high standards we strive to maintain. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Assistant General Manager on 19 May 2024
Aloha Ray,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Renee M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am originally from Hawaii however, no longer live there. I chose this property because it was centrally located for my needs while visiting. I love the hotel,very clean and organized too. The amenities that is offered and the staff is AWESOME! Everyone has the "Aloha Spirit" of which, I have missed so much being an island girl. The one draw back is the lack of parking, I was informed that it is first come, first serve. I inquired about backup parking and was informed that it is 4 blocks away. Nevertheless, I highly recommend this hotel and when I return, I will stay there again. "Mahalo" for such excellent service and making my trip and stay so wonderful!
Stayed 12 nights in May 2024
Response from Assistant General Manager on 19 May 2024
Aloha Renee,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our accessible location and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 6 nights in May 2024
Response from Assistant General Manager on 16 May 2024
Aloha Delia,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your high rating. We're also glad you liked our accessible location. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Maria Lisset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, safe, with breakfast included. This location was close to dining, shopping, and the beach. Recommend it, and will stay there in the future. This was my second stay here.
Stayed 4 nights in May 2024
Response from Assistant General Manager on 16 May 2024
Aloha Maria,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our location to be convenient. We're also glad you liked our cleanliness. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super breakfast offerings, options for most dietary needs. Friendly and helpful staff Great stay in Honolulu
Stayed 4 nights in May 2024
Response from Assistant General Manager on 15 May 2024
Aloha Melissa,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our delectable breakfast choices and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, staff & service
Too noise
Stayed 5 nights in May 2024
Response from Assistant General Manager on 16 May 2024
Aloha Lee,Mahalo for bringing this to our attention. We regret that we did not meet your expectations during your stay with us. Such an experience is not typical of the high standards we strive to maintain. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Hector

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was great all around morning breakfasts dose save you some cash
Stayed 8 nights in May 2024
Response from Assistant General Manager on 15 May 2024
Aloha Hector,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted you had a great stay. We're also glad you liked our breakfast choices. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in May 2024
Response from Assistant General Manager on 15 May 2024
Aloha María,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Rachel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve always stayed at this hotel and enjoy the location and amenities. Close to everything and easy parking too
Stayed 7 nights in May 2024
Response from Assistant General Manager on 14 May 2024
Aloha Rachel,Mahalo for your continued patronage of Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location and top-notch amenities. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Rooms were smaller than expected from photos online. They were clean and everything worked.
Stayed 5 nights in May 2024
Response from Assistant General Manager on 10 May 2024
Aloha Josh,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Assistant General Manager on 11 May 2024
Aloha Alicia,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a perfect rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff,!
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on 7 May 2024
Aloha Jacqueline,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
daily breakfast was great - Lots of options. Staff were always helpful.
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on 6 May 2024
Aloha Craig,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear our associates could provide excellent service and you enjoyed our breakfast choices. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 6 May 2024
Aloha Vanessa,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Jeanette, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my children recently we enjoyed our stay and facility . We will definitely stay there again.
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 6 May 2024
Aloha Jeanette,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our hotel family-friendly and you enjoyed our top-notch amenities. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Maria Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and great place to stay.
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 4 May 2024
Aloha Maria Victoria,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your visit and the peaceful ambiance of the hotel for your restful stay. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back in the near future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didnt like was the prices for parking but other than that it was absolutely amazing
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on 4 May 2024
Aloha Ana,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Dong

Travelled with family
Liked: Staff & service, amenities
Very tie space
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha Dong,Mahalo for sharing your feedback. We regret that we did not meet your expectations during your stay with us. Such an experience is not typical of the high standards we strive to maintain. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Barbara

Disliked: Staff & service
The daily recreation/resort fee for upkeep of the recreation area where putt-putt and other activities was quite in need of repair. The pool was good but otherwise the other activities was quite used, worn and poor. .
Stayed 7 nights in Jan 2024
Response from Assistant General Manager on 4 May 2024
Aloha Barbara,Mahalo for choosing to stay with us. We're delighted you liked our pristine pool. However, we are very sorry if we did not fully meet your expectations. We'll be sharing your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Joane

Liked: Cleanliness, amenities
We had a amazing time and it meet all of our exceptions wish there was a little more parking for the rental car
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha Joane,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha James,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed the peaceful ambiance of the hotel for your restful stay. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back in the near future.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Frances J

Travelled with family
Liked: Property conditions & facilities
We were not told the power would be shut off during the early morning so we woke up at 1:30 this morning to no power and no A/C... My husband called the hotel and they said just open the windows but that is not like A/C... They said it would not come back on till 3:30 am
Stayed 1 night in May 2024
Response from Assistant General Manager on 3 May 2024
Aloha Frances,Mahalo for bringing this to our attention. We are very sorry for the inconvenience you had during your stay. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Assistant General Manager on 4 May 2024
Aloha Felix,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha James,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a perfect rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Farshad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha Farshad,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hot water in sink and shower. They stated just to run water till it is hot. Only did to lute warm. Very disappointing
Stayed 7 nights in Apr 2024
Response from Assistant General Manager on 2 May 2024
Aloha Cecilia,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff friendly
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 2 May 2024
Aloha Cecilia,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and the location made getting around easy. Room was noisy due to people inside the hotel hallways. Vehicles and motorcycles cruised up/down Waikiki until the wee hours with music blasting. The nice park across the street has wild chickens that will wake you up at 0500 every morning without fail - great alarm clock.
Stayed 7 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha MATTHEW,Mahalo for choosing to stay with us. We're glad you liked our accessible location and welcoming associates. However, we are very sorry for the inconvenience you had during your stay. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Martha

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 3 May 2024
Aloha Martha,Mahalo for bringing this to our attention. We regret that we did not meet your expectations during your stay with us. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your decision to stay with us and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was near.The breakfast was good. The people were nice and helpful. Location was great. Beds were comfortable.
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 2 May 2024
Aloha Beverly,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel, accessible location, comfortable room, and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and they did not have our reservation and did not want to help us at all so we contacted expedida so see what can be done and they tried to contact the property but no one bothered to answer the phone so we had to get a completely new hotel !
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 2 May 2024
Aloha Jessica,Mahalo for bringing this to our attention. We regret that we did not meet your expectations during your stay with us. Such an experience is not typical of the high standards we strive to maintain. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your feedback and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

maria

Stayed 6 nights in Apr 2024
Response from Assistant General Manager on 22 May 2024
Aloha Maria,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

ANA SOFIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia website site says resort fees are included, it’s a lie. The hotel charged us. Expedia will not reimburse us
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on 3 May 2024
Aloha ANA SOFIA,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and that you've given us a high rating. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager