All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.
8/10 Good
Jada J.
Travelled with partner
26 May 2024
Liked: Cleanliness, staff & service, amenities
Needs updated. We were in court yard right along highway was very noisy from traffic. I had asked to be in a room close to elevator due to knee pain. When arrived was told we were on 2nd floor no elevators in that bldg. Luckily they moved us to 1st floor
Jada J.
Stayed 6 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We apologize for the noise and the initial room placement issue. We're glad we could move you to the first floor to accommodate your needs. Your comments about updates are noted. We hope to provide you with a better experience on your next visit.
Mahalo for your kind words! We're thrilled to hear that you found our staff friendly and enjoyed our awesome breakfast. We look forward to welcoming you back soon.
Too close to freeway, noisy. No trolleys to assist with bags.
Gregory
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We apologize for the inconvenience caused by the freeway noise and the lack of trolleys to assist with your bags. Your comments are important to us, and we will address these issues to improve our guests' experience. We hope to have the opportunity to provide you with a more comfortable stay in the future.
I appreciated that there was a shuttle to the airport. It was one less thing to worry about
Yadira
Stayed 7 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your kind review! We're glad to hear that you appreciated our shuttle service to the airport, making your stay worry-free. We look forward to welcoming you back in the future.
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.
Awesome location. Restaurants are within walking distance.
Frank
Stayed 1 night in Apr 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.
6/10 Okay
Sherry
Travelled with partner
16 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adjusting the water temp in the shower was a nightmare. Hot breakfast sandwiches were inedible.
Sherry
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for sharing your feedback. We apologize for the difficulties you experienced with adjusting the water temperature in the shower and for the inedible hot breakfast sandwiches. We appreciate you bringing these issues to our attention and will address them with our maintenance and culinary teams to ensure improvements.We value your input and hope to provide you with a better experience on your next visit.
Mahalo for your feedback. We're pleased to hear that you appreciated the cleanliness of our hotel, enjoyed the complimentary breakfast, and found our parking convenient. We look forward to welcoming you back in the future.
Enjoyed complimentary breakfast. Easy to get from parking lot to elevators. Rooms were clean but mattress a little staff in the middle with sagging on one end when sitting. Overall, great amenities for the price.
Shirley
Stayed 2 nights in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your detailed feedback. We're glad to hear you enjoyed our complimentary breakfast and found it easy to get from the parking lot to the elevators. It's also great to know you appreciated the cleanliness of our rooms and our amenities.We apologize for the inconvenience you experienced with the mattress. We will address this issue to ensure better comfort for our guests. Your comments are valuable in helping us improve.We look forward to welcoming you back for an even better stay in the future.
10/10 Excellent
Arch
Travelled with family
15 May 2024
Liked: Property conditions & facilities
Close to airport
Arch
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.
The young woman who checked us in was very friendly and helpful
It made the experience very pleasant
The surrounding neighborhoods are industrial but it’s VERY convenient to the airport and only 30 minutes from Waikiki if there is no traffic
michele
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your kind review. We're delighted to hear that the young woman who checked you in made your experience very pleasant with her friendly and helpful service. While our surrounding neighborhoods are industrial, we’re glad you found our location convenient to the airport and only a short drive from Waikiki.We look forward to welcoming you back on your next visit.
8/10 Good
Bill, Bayfield
Travelled with family
15 May 2024
Liked: Staff & service, amenities
located next to freeway
Bill
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We appreciate you mentioning our location next to the freeway. We hope this did not cause too much inconvenience and that you enjoyed your stay with us. We look forward to welcoming you back in the future.
The staff was friendly. Road noise wasn’t too bad.
Cynthia
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your feedback. We're pleased to hear that you found our staff friendly and that the road noise wasn't too bad. We hope to welcome you back for another pleasant stay in the future.
Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient for its proximity to the international airport.We strive to provide an excellent experience for all our guests, and we would appreciate any additional feedback you might have on how we can improve your stay. Your insights are valuable in helping us enhance our services.We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit.
It was an unpleasant experience from BW The Plaza HNL location. Staff incompetence and poor customer service skills; noisy surroundings. Oahu is such an amazing island and does NOT deserve a property and the kind of customer services from this exact hotel.
Graciela E.
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you had at our hotel. It is disappointing to hear that our service did not meet your expectations and that you found the surroundings noisy.We take your comments about staff competence and customer service very seriously. Please be assured that we will address these concerns with our team to ensure improvements are made. Your experience does not reflect the high standards we strive to maintain, and we are committed to making necessary changes.We appreciate your feedback as it helps us to enhance our services.
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!
6/10 Okay
Pei
Travelled with family and small children
11 May 2024
Convenient to airport
Pei
Stayed 1 night in Apr 2024
Response from Guest Services on 11 May 2024
Thank you for sharing your feedback. We're glad you chose to stay with us at Best Western The Plaza Hotel and hope you had a comfortable visit. We appreciate your comments as they help us improve our guest experience. We hope to see you again soon!
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!
6/10 Okay
VERONICA
Travelled with partner
10 May 2024
Liked: Cleanliness, staff & service, amenities
No breakfast as stated until after 7 am. No where to drink or have a light meal within the facility. Went hungry and thirsty as no milk or tea in room. Disappointing
VERONICA
Stayed 1 night in Apr 2024
Response from Guest Services on 11 May 2024
Thank you for your feedback. We apologize for the inconvenience with our breakfast hours and dining options. We're reviewing our amenities to better serve our guests. We hope to offer you a more satisfying experience on your next visit. Please let our front desk know how we can make your stay more comfortable.
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
Parking was a huge factor for me and I was very happy that this stay would have parking available. However, paying for the parking was disappointing but not a deal breaker
Michele
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
10/10 Excellent
SHARON, Kailua
6 May 2024
SHARON
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.
8/10 Good
Joanne
Travelled with partner
6 May 2024
Liked: Staff & service
We appreciate the kindness and helpfulness of some of the staff. We wish for some of the front desk staff to be more welcoming.
Joanne
Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Thank you for recognizing the kindness and helpfulness of our staff at Best Western The Plaza Hotel. We value your feedback about our front desk and are committed to enhancing our welcoming atmosphere. We look forward to your next visit and improving your experience.
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!
It was close to the airport and the #20 bus runs from the ship terminal #2 all the way to the airport which was very convenient.
Jim
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 May 2024
Thank you for staying with us at Best Western The Plaza Hotel and for noting our convenient airport location. We appreciate your observations about the surrounding area and are committed to ensuring a welcoming and safe environment for all our guests. We hope to welcome you again soon.
6/10 Okay
Gregory, kekaha
4 May 2024
Gregory
Stayed 1 night in May 2024
Response from Guest Services on 9 May 2024
Thank you for sharing your feedback about your recent stay at Best Western The Plaza Hotel. We're always looking to improve and appreciate your insights. We hope to have another opportunity to provide you with a better experience in the future.
Great location at an affordable rate. Very friendly knowledgeable staff ready to assist with whatever they can offer. Quickest smoothest check in above others in last five years of travel.
Amy
Stayed 1 night in Feb 2024
Response from Guest Services on 9 May 2024
Mahalo for your review! We're pleased to hear our check in process was quick and smooth :) We hope to see you again soon!
I loved everything! The pool was open, the bed was cozy, a lot has went into making sure I felt welcomed, breakfast was delicious and the staff were great!!
Joshua
Response from Guest Services on 30 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found everything to your liking. Your satisfaction is our top priority, and we're glad that our amenities, comfortable accommodations, delicious breakfast, and friendly staff contributed to a memorable experience. If you ever find yourself back in the area, we'd be delighted to welcome you back for another enjoyable stay!
8/10 Good
Melanie
29 Apr 2024
Melanie
Stayed 1 night in Apr 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.
We're delighted to hear that you enjoyed your stay with us and found our location convenient. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit to the area!
8/10 Good
Thomas
Travelled with partner
28 Apr 2024
Liked: Staff & service, amenities
First time in Hawaii and only used the room to sleep in.
Thomas
Stayed 4 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your input and strive to make every guest's stay as enjoyable as possible.
8/10 Good
Marius
Travelled with family, Travelled with family and small children, Business traveller
We're pleased to hear that our proximity to the Honolulu Airport was convenient for you. If there's anything else you enjoyed about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback!
Staff very friendly, clean place. Definitely would recommend anyone to stay at the hotel.
Patricia
Stayed 6 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for your kind words! We're delighted to hear that you found our staff friendly and our hotel clean. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again in the future.
8/10 Good
Gregory
27 Apr 2024
Gregory
Stayed 1 night in Apr 2024
Response from Guest Services on 27 May 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.
10/10 Excellent
Aki
Travelled with family
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
Breakfast is really hard to serve. Always long line.
Aki
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
We appreciate your feedback regarding breakfast. We apologize for the inconvenience of long lines during breakfast service. Your comments are valuable, and we'll work to improve our breakfast process to make it more efficient and enjoyable for our guests. Thank you for bringing this to our attention, and we hope to provide a better experience for you in the future
6/10 Okay
Harley
26 Apr 2024
Liked: Staff & service
Harley
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for your review. We're sorry to hear that your experience fell short of your expectations. If there are any specific areas where you feel we could improve, please let us know so we can address them accordingly. Your feedback is important to us, and we hope to have the opportunity to enhance your experience on your next visit.
It was quiet in the hotel. We would stay here again.
Gloria
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!
We're delighted to hear that you had a great experience during your overnight stay before your cruise! If there's anything else we can assist you with or if you have any feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!