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"Very satisfied with mostly "

"The staff was wonderful and very helpful. We appreciated the shuttle back and forth from Ogotoonsen Station. We had the most relaxing room with a beautiful view of Lake Biwa. We very much enjoyed the breakfast and happy hour. "

"Great modernised guest rooms and very friendly staff"

"We had a very nice, large, twin bedroom facing Lake Biwa. The room had a couch seating area and was still large enough for us to comfortably keep to big suitcases open in the room and easily get around. Breakfast service was good, with a variety of Japanese and Western dishes available. We also used the Club Lounge in the afternoons for tea and in the evenings for drinks and canapés. The staff were excellent, very friendly and professional. The hotel provides shuttle bus service to & from Otsu station plus there is a local tram line within a 5 min walk. The Lake Biwa cruise boat dock is within easy walking distance. "

"Good and easy check in"

"The room was clean, staff was kind, the onsen in the room was nice and private"

"Consistent with what I’ve come to expect from this reliable chain. A simple Japanese business hotel — compact rooms, clean, and efficiently run with friendly service. Laundry facilities were handy and worked well. The town itself is small and quiet, but I had no trouble finding a decent place for dinner on a Sunday night just a short walk away. Breakfast was limited but perfectly fine for what it is. A solid, dependable stay."

"It was comfortable for a solo trip and I slept well for a hotel. I got lucky getting a corner room since you can hear people through the walls when walking down the hall. What bothered me the most was the bath towel having brown stains."

"Everything was exceptional. Did not use the communal spa because we had a private spa in the room with a beautiful view of the lake. Hotel had a shuttle to the train station."