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"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it...

"Very clean place, easily accessible, with kind staff."

"ホテル、食堂スタッフとも、気軽に挨拶されて全体的に雰囲気が良かったです。 "

"Great hotel, very clean and well maintained. Staff were very friendly and helpful. Great location next to Shin-Yamaguchi Station. I recommend staying here 👍"

"Fabulous hotel. "

"Staff are helpful "

"Very comfortable stay at clean and large room with big onsen."

"Very Nice and friendly hôtel. Spacious rooms and friendly staff. With a lot of personality"

"Fujiwara-san was very amicable and provided recommendations for visiting his region and restaurants."

"This hotel was amazing. The rooms are traditional and you have the use of 5 onsen baths. There was also a free one hour kibuki show which was a highlight. Very funny. Well located and very atmospheric "

"The staff were very helpful and friendly, the breakfast was good, and it is very conveniently located."

"A worthwhile stay for rich historical references "

"I stayed for a week and it’s a good relaxing place to go about… close to lots of stuff . Good location, safe and quiet "

"Superb hotel"

"This place doesn't look like much from the outside, but it exceeds expectations. The rooms were clean and comfortable, the food was exciting and delicious, and the decor was creative with plants, travel information, and themes of Okinawa. Great for young or independent travelers who like a taste of multiculturalism. My parents in their late 50s also loved it and found it entertaining. Note: the bathroom facilities were a little rugged, if that's important to you."

"Hotel staff was kind."

"良かった"

"g reat"

"Nice clean rooms."