Apartments in Highlands

"Amazing hotel to stay at! Good area"

"Everything was perfect and the customer was truly a 10 out of 10"

"The property is nice. The room was big, views incredible, lovely amenities, great location. However it’s the staff that makes it. Every single person is so outgoing, so helpful, so pleasant, really makes the stay special. My son who was with me really liked the doormen. They’d always talk to us about our day out when we got back to the hotel, and my son looked forward to telling them all about what we did. It’s unusual to find a team so consistently good."

"Perfect spot. Perfect hotel. "

"I wish I had checked out a map of EWR airport as I waited at the wrong spot for pick-up. The text from the hotel said to wait at P3 so when I went out from terminal A there was a sign "3" and I waited incorrectly there. From terminal A, one needs to take a shuttle to the air train to P3 building for the hotel shuttle pick up. Also, in the morning there is no sign up to reserve a spot for the shuttle to return to airport, so I went down way early to be sure I got a place on the shuttle. The staff except for one were helpful. The room and bed were comfortable and clean."

"one of the women at your front desk needs an attitude adjustment, she was rude to me and my team. When their ac wouldn't shut off she gave them a time limit on them moving rooms? she wouldn't move them if they took over ten minutes... i think she's in the wrong business because she surely is not hospitable. none of our tvs worked in any of our 3 rooms! "

"Staff was so great and friendly, great location, quiet. Will be back!"

"We love it"

"Martin was an excellent staff member as always !!"