Search Villas in Highland Beach

"They upgraded us to a nice suite, but unfortunately the cleanliness was lacking. Dusty tables and floors were not clean, and there were no toiletries in the room. We had to ask for everything, and you have to tip individuals each time. There was no parking, and they charge $65 for valet, but it’s not explained on the website at the time of reservation. "

"Only one small mirror for the entire room but everything else was great "

"beach great, had no breakfast there"

"Awesome. Front desk customer service is second to none. "

"Yes"

"Place is very clean. Limited staff. No bar or restaurant on premises except for the continental no frills breakfast. Great location on the beach. Pool is Not heated. Mandatory valet, $30 a day to park your car. "

"The room"

"Very clean prooerty with great staff"

"My mom died so I booked the room for my Dad. A week before arrival his dad died so we called the desk and they said manager Carol will cancel since your within cancellation period and I just needed to call hotels.com. When they called she denied approval and refused to cancel or call me back after calling multiple times until Friday at 4pm before arrival. One time a receptionist even checked her office to let me know she was there and I was still sent to voicemail. I decided to make the trip instead of loosing out all the money and I'm glad I didn't send my Dad. Questionable cleanliness and management for SURE. Lots of dirt in the corners and black hairs all over the bathroom (I have blonde hair). The sink was falling apart and the staff didn't clean the soap scum off the bottles on the wall. Not what I expected after booking such an expensive oceanfront room at a resort but should have guessed considering the manager.... yikes ! "