Hielera Hotels, Jocotepec

"Good location, but unfriendly staff. The cafeteria was always opened late, so that guests are waiting outside for their coffee! I requested an extra sheet and they did not bring it until I went later in the day to request it again. Office staff seems almost bothered by guest requests. "

"I had a great stay at this hotel. The entire property was spotlessly clean, which made for a very comfortable environment. The staff were a major highlight—super attentive and always ready to help with a smile. To top it off, the location is incredibly convenient, making it easy to get around. I’d definitely stay here again!"

"They didn’t clean our room, very bad experience comeback from a wedding and found our room the same way we left, they didn’t make the bed and didn’t clean the bathroom "

"Beds are very hard ( NOT COMFORTABLE AT ALL"

"Excellent stay! But almost ruined by the receptionist. She acted like she did not want to be there, but overall an excellent B & B"

"The hotel was great, large rooms with plenty of space for us, excellent breakfasts every day. The pool area is quiet and relaxing. The hotel is close to everything and staff are excellent and very helpful. "

"Nice quiet and peaceful place. I plan on returning."

"We stopped in Ajijic by fluke! I saw the pictures of the hotel on Expedia and booked it. What a lovely surprise! The room was bright and roomy. The staff very friendly. Luis Aceves at the front desk a pleasure to speak with. Parking and check in was a breeze. Although the wait staff was attentive, one drawback was that the cash register was not at the bar, but at the outside restaurant. It took time to process the payment. Seeing and chatting to older guests at the hotel, they mentioned feeling like unsafe going into the jacuzzi due to a lack of a handrail. Just a thought to add. Thank you again for a lovely stay!"

"All nice "