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Reviews of The George Hotel

3.5 out of 5
The George Hotel
B630, NE46 4EW, Hexham, England

Reviews

7.4

Good

Rating 10 - Excellent. 65 out of 278 reviews" "
Rating 8 - Good. 104 out of 278 reviews" "
Rating 6 - Okay. 62 out of 278 reviews" "
Rating 4 - Poor. 29 out of 278 reviews" "
Rating 2 - Terrible. 18 out of 278 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice common areas and lovely staff. Unfortunately the rooms and leisure area are in desperate need of refurbishment.
Stayed 1 night in May 2024
Response from reservations team on 25 May 2024
Hi David, thanks for your review on the George. We understand some of the areas need to be addressed and I promise they will be seen to in due course, as part of our rolling renovations. I apologise if this inconvenienced you during your stay at all. Kind regards, General Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly on the Hadrians Walk Path. Very lovely spot!
Stayed 1 night in May 2024
Response from reservations team on 11 May 2024
Thank you for your review! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us in our continuous efforts to improve. If there's anything specific you think we could do better to earn that fifth star next time, please don't hesitate to share. We're committed to providing the best possible experience for our guests, and your input helps us achieve that goal. We hope to have the opportunity to welcome you back soon!Kind Regards, Reservations team

8/10 Good

Jane, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great if you are going to use the bus service to Hadrian’s Wall as you can take it to a stop and walk back to the hotel. The staff were quite friendly and helpful, especially the bar tender! There are lovely and comfortable places to sit and chat or read like the lobby, the library or the cocktail lounge. It is an old hotel, so the floors creak on the second floor. The bed was too soft for my preference, however, that is different for everyone. The only potential downside is that there is really nothing else around as far as dining options for the evening within walking distance. We ate at the hotel and is was good. If we were going to walk the Wall again, I would stay here because it is so convenient.
Stayed 2 nights in May 2024
Response from reservations team on 6 May 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our convenient location for accessing the bus service to Hadrian's Wall and that you found our staff friendly and helpful, especially the bar tender. It's wonderful to know that you appreciated the cozy and comfortable atmosphere of our lobby, library, and cocktail lounge.We apologize for any inconvenience caused by the creaky floors on the second floor and the softness of the bed. We understand that preferences can vary when it comes to bedding comfort, and we appreciate your understanding.We're glad to hear that you enjoyed dining at our hotel, Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services.We look forward to welcoming you back if you decide to walk the Wall again. Thank you for choosing to stay with us!Kind Regards, Reservations Team

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night while walking Hadrians Wall. Everything was great. The communal areas seem to have been recently refurbished. The room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from reservations team on 4 May 2024
Thank you for the perfect score! We're delighted to hear that you had a great experience during your stay and that everything met your expectations. It's wonderful to know that you found the communal areas recently refurbished and that your room was clean and comfortable. We appreciate you choosing to stay with us while walking Hadrian's Wall, and we hope to welcome you back for another excellent stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Kind Regards, Reservations Team

8/10 Good

Joey

Stayed 4 nights in Apr 2024
Response from reservations team on 4 May 2024
Thank you for your rating and feedback. We're pleased to see that you had an overall positive experience with us. Your feedback is valuable, and we'll use it to continue improving our services. If there's anything specific you feel we could have done better to earn that extra star, please let us know. We hope to welcome you back soon for an even better experience.Kind regards, Reservations team

8/10 Good

Edward

Stayed 1 night in Apr 2024
Response from reservations team on 4 May 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please let us know. Your satisfaction is important to us, and we're committed to continually enhancing our services. We hope to have the opportunity to welcome you back for an even better stay in the future!Kind Regard, Reservations team

8/10 Good

Stuart, Solihull

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was in a great location on the river with lovely views. Staff were very helpful. The bar and restaurant at the property looked like they had been refurbished. The food was good and the staff were nice although our order did get messed up on one of the nights. On the negative side the room we were given was very old and dated and needed some work. There was no TV remote (we did report this but they didn't have any extra's that worked) and the bathroom had seen better days. The room looked nothing like the pictures on Expedia. We were only there for 2 nights but would have complained if we had booked a longer stay.
Stayed 2 nights in Mar 2024
Response from reservations team on 4 May 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the great location, lovely views, and helpful staff. We're also pleased that you found the refurbished bar and restaurant enjoyable and that the food was good.However, we apologize for the issues you experienced with your room. It's disappointing to hear that it didn't meet your expectations and that there were maintenance issues such as the lack of a TV remote and the condition of the bathroom. Your comments will be addressed with our team to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these issues, you were still able to enjoy your stay. Kind Regards, Reservations team

10/10 Excellent

Kev

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for work and surrounding area..was a lovely location
Stayed 2 nights in Mar 2024
Response from reservations team on 4 May 2024
Thank you for the perfect score! We're delighted to hear that you enjoyed your stay and found our location lovely, especially for your work-related visit. We aim to provide a comfortable and convenient environment for all our guests, and we're glad that we could meet your expectations.Kind Regards, Reservations team

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a nice stay, the food was lovely. The leisure facilities could do with an update. We enjoyed using the pool and steam room but it was a pity the sauna was out order.
Stayed 1 night in Mar 2024
Response from reservations team on 4 May 2024
Thank you for your feedback, We're glad to hear that you had a nice stay and enjoyed the food. However, we apologize for any inconvenience caused by the sauna being out of order, and we appreciate your understanding. Your comments about the leisure facilities will be taken into consideration as we strive to improve our offerings for our guests. We hope to have the opportunity to welcome you back for an even better experience in the future!Kind Regards, Reservations team

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book
Review of Hotel XYZ: My stay at this hotel was nothing short of disappointing.i didn’t even stay I checked straight back out it was filthy From the moment I walked in, it was evident that the establishment was outdated and poorly maintained. The room I was assigned to was uncomfortably cold, and the state of the bathroom was appalling – I wouldn't be surprised if the mold had its own lease agreement. To make matters worse, the pool area was far from inviting; it was downright disgusting. The pool itself seemed like it hadn't been cleaned in ages, and to my horror, the changing room was infested with slugs. Needless to say, I promptly turned around and left without even considering a dip, got my bags and booked another hotel! In conclusion, I strongly advise against booking a stay at this hotel Its deplorable conditions make it an unsuitable choice for any traveler seeking a comfortable and hygienic accommodation experience.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy hotel with lovely view's of the bridge and river.
Stayed 1 night in Feb 2024

6/10 Okay

Chris

Business traveller
Disliked: Staff & service
Comfy bed, no atmosphere, very cold food!
Room was comfortable enough but the food standard was very poor - i would compare it to McDonald's, very low quality & served colder than room temperature. When i complained about this the food was replacedin full, but still to the undercooked standard & had obviously been nuked to death in a microwave to ensure the temperature was burning hot to the mouth. Breakfast wasn't any better, buffet style & all precooked and reheated but still cold, in fact the cold milk fot the cereals was warmer. For the pricepaid for bbem (£87.50), i for one will notbe booking here again.
Stayed 1 night in Feb 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay although room a little dated.
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and welcoming place to stay
Very nice and comfortable hotel with some great foods on the menu. Room clean and spacious. Only issue we had was the jacuzzi was cold and the changing rooms could do with some heating, but it was January. All in all a nice place and I will be visiting again
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
It must be 30 years since we last stayed at The George and that was when it was a Swallow Hotel! Last minute booking and very pleased with our stay, gad a room that overlooked the river, the room was clean and comfortable. Breakfast was a buffet and a good variety was available. Staff were friendly and attentivive. They informed us it was soon to be renovated so we'll look forward to what it will become! Our next visit will be a lot sooner than 30 years!
Stayed 1 night in Dec 2023

10/10 Excellent

Dean

Stayed 2 nights in Dec 2023

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The setting of the George is quite idyllic and, as on previous visits, there is a welcoming atmosphere. The beds and shower facilities were also fine. However, many aspects were poor and represent further overall deterioration. The washbasin in the en suite was severely cracked and had been amateurishly filled. We felt unable to use it and saw it as a health hazard. The bodging of the splashback tiles was even worse. The toilet handle was loose, as was the toilet seat. The main room carpet had not been vacuumed. The radiator paint was peeling off and looked awful. One of the tea/coffee mugs had tea drip stains on the outside. The bar food was decidedly mediocre, though not cheap. I tried a pint of the one draught beer available and it was undrinkable. The barman allowed me a pint of keg beer as a replacement but insisted that there was nothing wrong with the draught beer and that it was the best in the area. He seems a nice man but has no idea of how to look after real ale and what it should look/taste like. As with the problems in the room, the staff response was superficially pleasant but resolutely defensive and in denial. This was our third visit to a potentially great hotel but the experience has got progressively worse and, sadly, we won’t be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Clarence

Stayed 1 night in Nov 2023

10/10 Excellent

MHAIRI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property dated and could do with a lick of paint. Staff were extremely helpful. Especially the lady on reception on the evening we arrived. The gentleman in bar was very helpful.
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Hello Mhairi,Thank you for taking the time to leave the review, I will pass on your kind words to the staff. Kind RegardsGeneral Hotel Manager

10/10 Excellent

Sheralee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
The hotel was situated in a lovely quiet location near to the river. The views from the garden were stunning. The staff were extremely helpful and friendly and the atmosphere was great. The facilities were good everything we needed, restaurant, bar and pool if required. Would definitely recommend. Great value for money.
Stayed 1 night in Nov 2023
Response from Hotel General Manager on 20 Nov 2023
Hello Sheralee,Thank you for taking the time to leave the review, we delighted to hear you enjoyed your stay.Kind Regards,Hotel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Stayed 4 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, nice welcome & friendly staff. Wonderful location. Excellent entertainment on Saturday evening, a lovely extra surprise.
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 20 Nov 2023
Dear phillip,Thank you for taking the time to leave the review, I am delighted to hear you enjoyed your stay. Kind RegardsHotel General Manager

8/10 Good

Julia

Liked: Cleanliness, staff & service
Beautiful settings easy access for waking
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Thank you for your review! Hopefully we can welcome you back again!

8/10 Good

STEPHAN, Clover

Stayed 1 night in Sep 2023

10/10 Excellent

Jon

Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Jon Thank you for your kind review, hope to see you again soon!

4/10 Poor

Frances

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be lovely
A very dissapointing hotel. Pool was ok but changing rooms were dirty and a very poor shower. Our room had black mould around windows and shower, and toilet and glass shelf were dusty so obviously not been cleaned properly before we arrived. Beds were really comfy till i discovered a very unpleasant mark on my sheet. Which the receptionist had to change!! Stayed a week and in all that time we didnt see any cleaners at all serving any room. Breakfast was ok but very basic. Had to use room towels for pool and then wait at reception to get them replaced. Location was lovely and very central for all we wanted to do, ideal for a walking base. How this is 3 star i will never know. Did have a lovely pizza from the bar menu one night. Staff were friendly enough but seem to be stretched the whole time. This could be a lovely place, but it needs a lot of more attention to detail. Ok if your a walker staying 1 or2 nights but not for a weeks holidays. On the face of it all was good but a very tatty hotel that needs more staff and care. Gardens could be beautiful but there unkempt. Would not be recommending this hotel.
Stayed 6 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear FrancisThank you for your review. All the best

6/10 Okay

andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room with a view
location very good and views over the river amazing ,however hotel is in serious need of redecoration carpets and walls very shabby mold to bathroom wall and windows
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Andrew Thank you for your review. We are working hard behind the scenes to get the place to a better standard in some areas of the hotel, hope we can welcome you back to see the improvements we have made.

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel is nice. Somewhat outdated and needs a bit more attention to detail with regard to room cleaning. Restaurant and staff were great. Excellent breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear RichardI will certainly share your comments with the staff and hope we can welcome you back again!

4/10 Poor

david

Disliked: Property conditions & facilities, room comfort
Mr
The hotel is in bad need of redecorating and upgrading requested a double room but was provided with two single beds also don’t thing this was an upgraded room as booked
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Hi David Thank you for your review. I checked your booking and you have booked a standard room with 2 single beds which you would have had a confirmation of through Hotels.com. I am happy to help should you provide us with the details you have stated in your review. All the best

8/10 Good

Chris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No nonsense and unpretentious hotel in superb countryside. Great centre for walking Hadrian’s Wall. Good Breakfast to start the day
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Chris Glad you had a lovely stay and hope we can welcome you back again!

10/10 Excellent

Janet

Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Janet Thank you for your 5 star review, hope to see you again soon! :)

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, pool & Gym
Great location & good for sunset drink outside, on riverside. Loved the Pool and gym and enjoyed good food at the restaurant . Comfy lounges for meeting fellow guests. Highly recommend staying here.
View from lawn
Public room
2nd public room of three plus there is a bar
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Eileen Thank you for your kind review, glad you had a lovely stay! Hope to welcome you back again soon. All the best

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the style and location of this hotel.
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Val Thank you for your 5 star review, glad you had a nice stay and hoping that we can welcome you back again. All the best

6/10 Okay

Suzanne

Travelled with group
Liked: Staff & service
Quite location, nice village nearby with local pub good food, staff friendly rooms comfortable.
Stayed 2 nights in Aug 2023
Response from manager on 28 Sept 2023
Dear Suzanne, I am so pleased that you enjoyed your stay at George. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to George so that you can see what we have done!Best wishes, General Manager

8/10 Good

Charlotte

Stayed 1 night in Aug 2023
Response from General Manager on 28 Sept 2023
Thank you Charlotte!

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Leisure facilities.
Stayed 1 night in Aug 2023
Response from manager on 28 Sept 2023
Dear Peter, I am so pleased that you enjoyed your stay at George. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to George so that you can see what we have done!Best wishes, General Manager

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023
Response from General Manager on 28 Sept 2023
Thank you for your 10/10 Sharon!

8/10 Good

Mark, Burnley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant quiet location.
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Dear Mark,Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to George very soon!Best wishes, General Manager

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
England in minature
curious place, partially lost its way, but still welcoming & comfortable. Looking for its USP and who its customers will be. A wide range of England on holiday !
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Dear R,Thank you for your kind review and I am so glad you enjoyed your stay at George. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager

10/10 Excellent

Debra

Stayed 1 night in Aug 2023
Response from General Manager on 28 Sept 2023
Thank you for your 5* review Debra!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Fantastic staff. Couldn’t have been more helpful. Bed was comfortable but pillows need replacing.
Stayed 2 nights in Aug 2023
Response from General Manager on 13 Aug 2023
Dear Margaret,Thank you for your kind review and I am so glad you enjoyed your stay at George. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
On arrival the George hotel is situated on the path for Hadrian’s wall and located on the river Tyne north with outstanding views looking over the river the garden is beautiful with plenty of sitting areas to enjoy the views, staff throughout where excellent very pleasant and made you feel welcome the room was very clean especially the shower room the beds where very comfortable to sleep in with options to have more pillows should you require the evening meal was very nice my only concern was I wish we was spread out more within the dining room as we was early to arrive for dinner the room was still empty with lots of tables to choose from but we was placed right next to a couple which made privacy a little difficult, but overall my stay was excellent and credit to staff who work very hard to make sure our stay was pleasant, and the pool and leisure facilities where ample enough for us and met are requirements, we shall be returning again in the future.
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Dear Lee,Thank you for your kind review and I am so glad you enjoyed your stay at George. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
In lovely surroundings by the riverbank. Convenient for access to Hadrians Wall sites. Good restaurant for dinner and breakfast. Pleasant and helpful staff.
Stayed 4 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Anthony,I am so glad that you enjoyed your stay at George and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, General Manager

8/10 Good

David

Stayed 1 night in Jul 2023

6/10 Okay

Nicola

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed in a superior room, but this is a deceptive description. The bed head a Grange around it that was so high it was impossible to get in or out of it without having the thick bar painfully sticking in your legs. We stayed 2 nights and did not have our room cleaned on the second day. When we complained reception said we should have been told that we needed to put the sign on the door (which we were not told) and the cleaners had now gone home. They did deliver clean towels. Considering the room had recently been redecorated the TV aerial also did not work, and it seemed nobody had actually tested the room. The pool and spa area are very old and tired, looking grubby and crusty around the drains and jacuzzi switches. The george is a very average hotel and not worth the cost of the rooms. We would not stay again
Stayed 2 nights in Jul 2023
Response from General Manager on 18 Aug 2023
Dear Nicola,I was most disappointed to read that you did not enjoy your stay with us. We are continuing to refresh the bedrooms at George following its closure and unfortunately it seems you were put in a room that is yet to be updated. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. Best wishes,General Manager