Hermosa Palms Hotels, Jacó

"What seems like a nice place is definitely ran with complete disregard and unethical practices. You choose what seems to be a nicer place to avoid the scams that can occurs yet they would rather take advantage of the customer for every cheap dollar. First our safe was broken in and left the entire stay. Next they try to get us to sing documents in the middle of the night when we are stopping at our room with friends. Trying to get us to sign a document agreeing to bogus fees while intoxicated is unacceptable. We did not have guests stay over night and we’re at the room for maybe 25 minutes as a group and stopped in then left. Completely inhospitable. We checked with the front desk about that when checking out and they clearly advise us that there is no fees and everything is all good so we check out. Now weeks later I find a $200 fee on my credit that they went and shared without my authorisation and refuse to refund me. Be very cautious with this hotel."

"Excellent hotel. Very close to beach, stores and restaurants. Great bar downstairs. Clean rooms, staff was friendly and helpful."

"The breakfast was very good. Iur rooms were away from the beach but they were nice rooms "

"Yes but only fruit for vegan meals "

"All good"

"Everything except the room was good! The room was really bad and we’re not super picky."

"Breakfast was the perfect amount of options and not your traditional American breakfast"

"Great breakfast"

"Pros: We arrived early because we weren’t sure how long it would take us to get there from the airport and they were able to let us check in early. Very clean room, great little pool (water was really cold which would be fantastic on a really hot day), lots of wildlife (lizards/iguanas, squirrels, birds and butterflies), and very kind, patient and accommodating staff. Breakfast was great. Cons: Room was very dated (multiple holes in the walls from where clothes hooks and toilet paper holder had come down), and the door handle in the front of the room was falling out of the door, but because the staff was so amazing, they were able to fix it within about 10 minutes. The parking lot is very small and hard to navigate. Overall, it was a pleasant experience."