2/10 Terrible
Melissa
Travelled with partner
17 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this place is that room 201 has the upper balcony that overlooks the ocean.
Now the Cons: our balcony sliding door didn't lock. So essentially anyone from the beach could walk up and climb up on our deck and open the sliding glass door. We didn't feel secure and I didn't trust my belongings there while I was away. I told the front desk guy about it and he came to my room with the maintenance guy and they couldn't fix it. He said we'll get you a stick. It took over an hour and a text to him asking if he was going to bring down a stick to secure the door. Finally the maintenance guy came and gave my husband a broom handle. The damn stick was too long to wedge in door jam! My husband texted the front desk guy and said the stick is too long and doesn't work. He read the message and chose to ignore us the rest of the night. So I ended up taking a wooden chair and wedging it in the door jam to secure it while we slept. We didn't feel safe so we left the next day. The hotel manager was there and asked us why. We told him our reasons and he never offered to refund us our money for the second night we paid for. I was just done with them.
The room itself was fairly clean. Bare bones minimum. The shower drain was gross with a busted metal cover. The curtain on the broken sliding back door had black mold growing on it.
The food is not good. The service at the restaurant was good. They were nice. Front desk guy was super rude.
Melissa
Stayed 2 nights in Feb 2024