Apartments in Henrietta

"Great"

"Sps"

"Clean room, Kind staff, Good breakfast."

"I stayed two nights and the first night I went out to smoke snd stepped in a pile of human feces. I reported it and nothing was done to resolve the issue until the next shift members came in and stated cleaning the property.. it was directly outside the entrance in the back by the pool area. "

"Hotel is ran down nothing like the pictures garbage all in parking lot smoking weed outside staff was rude and charge $10 per adult for breakfast same breakfast at any hotel for free room was deteriorating ceiling had water spots sink leaked water never changed the bedding it’s horrible would not recommend to stay again"

"The staff was rude and gave zero direction they act like I was bothering them to ask where my room was even at I was misled about breakfast until after I checked in I was charged a deposit that I was not told about the room was dirty. the sheets was dirty. The whole entire hotel smelled of smoke. It was an absolute letdown to stay at this hotel."

"The customer service at this hotel is very poor. I normally don’t like to complain but there were just too many things that were not good about this stay. First, I booked a two queen bed room and when we went to our room we saw that we were given a room with only 1 king bed and a pull out sofa. I was not happy about it but I thought, I’d just roll with it. When we entered our room and went to hang our jackets in the closet we noticed a scarf hanging there. It was very obvious that when the room was cleaned the housekeeping staff never bothered to look in the closet. There were no sheets or pillows provided for the pull out sofa in the room. When we called down for sheets we were told to go down to the front desk to pick them up ourselves. In every other hotel I have stayed in, they always bring the sheets or towels we request to the room. On the night before leaving I had asked if it would be possible for the person to help me put a freezer pack in their freezer since our room fridges did not have a freezer portion. The girl refused. I asked why not and she said she didn’t know. I was very disappointed. Overall I found that the staff were not very helpful and the front desk staff were always on their personal cellphones. I would not recommend this hotel due to the poor service."

"Very nice staff..loved our room.. receiving care at Strong so will be back"

"Breakfast room was well stocked . Joe the gentleman taking care of the kitchen and dinning room was exceptional."