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"Great hotel, lacked a little TLC in the suite we were allocated."

"We were really unhappy at first as the room we were given the toilet stank, I went to reception to complain about this and the only choice I was given was to pay for an upgrade.!! Although it was only £15 I don't think that this was fair, especially as it was uninhabitable The receptionist said that he would pass this on to his manager but I have not heard a thing We are going again, but are obviously very wary about it all We are going quite a few times to this hotel and the previous rooms have been really nice I must admit I was quite shocked about this "

"Excellent for access to the shopping areas, O2 and the first direct arena. Nice hotel with a welcoming bar, clean modern rooms and comfy bed."

"Wow what a great and stunning hotel. staff were really friendly and had a fabulous dinner in the restaurant. Will definitely be back."

"The hotel overall was nice. The lady who checked me in was really friendly. Overall everything seemed clean except for the stains on the carpet in my room. I did notice the traffic outside but it didn’t keep me awake. The bed was comfy. There was a fridge available in the room and, if you needed it, an ironing board and a hairdryer."

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"Only gripe was the WiFi was down during our stay. Everything else great, nice staff, clean room, everything we needed for an overnight stay. Great location, key on your phone for convenience. All good 👍"

"The room wasnt very clean in bottom draw was a empty whiskey bottle and the windows had mould around them At evening we had our meal on the 1st course which was soup there was a bit of plastic found in it the staff couldnt apogise enough but didnt really make me enjoy rest of my tea leaving it "

"My wife and I found this hotel very nice, being newly refurbished. Staff were all very friendly, we had evening meal and breakfast in the restaurant and enjoyed both very much, all in all a very pleasant stay, will definitely be returning."