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Reviews of L'Heritage Hotel

4 out of 5
L'Heritage Hotel
39-41 Hang Ga Street, Hoan Kiem Dist, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 402 out of 705 reviews" "
Rating 8 - Good. 198 out of 705 reviews" "
Rating 6 - Okay. 69 out of 705 reviews" "
Rating 4 - Poor. 19 out of 705 reviews" "
Rating 2 - Terrible. 17 out of 705 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

brown

Stayed 1 night in Oct 2023

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Aaron

Stayed 4 nights in Mar 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was first-rate. The breakfast spread was good & varied, and the views from the roof-top breakfast room were really nice. The location is in the heart of the old district, which is a plus. That means the hotel is an easy walk to sites, as well as shops and places to eat. The problem is the street noise. If you stay in the back of the hotel, there's less noise but also a small window & no balcony. If you stay in the front of the hotel, you get large windows & a lovely balcony, but you hear the cars honking all night -- unless you stay on the 7th floor. The 7th floor front room is really the best bet -- you get a wonderful balcony, large windows, and reduced street noise. You have to pay extra for it, but it is worth it.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

William

Travelled with family
Disliked: Amenities, property conditions & facilities
Disappointingly shabby. Many comparable hotels in the area with lower rates; many similarly priced hotels in better shape. We were one night and out. Next time, elsewhere.
Stayed 1 night in Jun 2022

8/10 Good

jong

Liked: Cleanliness, staff & service, property conditions & facilities
Was transferred to L'hertitage Diamond. Offered upgraded to Deluxe room whick was great.staff was English spoken polite helpful and nice.very Near st Joseph Church which was magnificent. Walking distance to the lake which near to many eateries n clubbing place. Will definitely recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, elegant, clean and comfortable. The staff were all very friendly and helpful. Breakfast in the morning had many options and was delicious. Only regret was that I couldn't stay longer!
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great staff. Good location - walking distance from night market. Good dining places at walking distance. Enjoyed my stay.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The location was great - the room(s) not so great . We had family interconnecting rooms - whilst the kids room was quite spacious with window & ok bathroom , our adjoinging room smelt damp/musty with no windows ( prob why it smelt damp / musty!) Quite noisy with " echoing " , loud corridors and lots of smoking in rooms ( which permeated the hotel ) even though rooms were Non smoking . Changed our planned return visit to another hotel .
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2019

2/10 Terrible

Yi Fen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were waiting over 45 minutes for pick up at airport. The room is
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great location and convenience in the center of old quarter. The walking street is closeby and all day tours have free pickup form this place. There are some indian restaurants between 5-10 min walk. The hotel also arrange for the Ha Long Bay cruise which was cost effective and also seamless. Kudos to the receptionists that took care of the family trip!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Specifically ordered twin beds but when I got to the hotel we were told sorry fully booked and only double bed left!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Hotel L'Heritage is very central, convenient close to everything. Staff is very helpful and welcoming. We had a nice room with 2 beds in the back, so very quiet. Buffet breakfast very satisfiying, except they did not have espresso machine and I need my espresso or Latte in the morning. I would recommend this hotel which is also not expensive.
Stayed 1 night in Nov 2019

8/10 Good

Mira, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good location. Breakfast is good and it is free.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very central, and excellent customer service from the staff. James went out of the way to help us.
Stayed 1 night in Oct 2019

8/10 Good

V

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Van Anh on 19 Aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and in a very good location. Unfortunately when we arrived we were told that we should go to the sister hotel at a better location. we had not slept and went along with this but soon realised it was not a better hotel at all. We went back several hours later and the wonderful manager upgraded us and arranged for all of our luggage to be collected. Would recommend the hotel but do not let anyone talk you into going to another hotel!
Stayed 1 night in Aug 2019
Response from Van Anh on 20 Aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Van Anh on 20 Aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable service
When we first checked in, we were not happy with our room - it had a strong odor and it was very dated. We told the front desk and the manager (Emmanuel) came out. He couldn’t have been more friendly, helping, and understanding. He said this hotel was about to undergo renovations and they would move us to their Diamond hotel. Our new rooms were outstanding and the service was always amazing.
Stayed 4 nights in Jun 2019
Response from Van Anh on 19 Aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Van Anh on 19 Aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Van Anh on 19 Aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 Excellent

NelsonYong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategically located. Walking distance to night market, beautiful Hoan Kiem Lake, etc. Many street food stalls available too
Stayed 1 night in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional helpful staff led by a very friendly a
Very helpful staff gave us complimentary breakfast as we arrived early and could not access our room They also arranged do we could leave luggage after checkout as we had late night flight and for us to use spa to shower and change in evening befor leaving They could not have been better , excellent hospitality
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Van Anh on 23 Apr 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sale team

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. Location was great.
Stayed 2 nights in Apr 2019
Response from Van Anh on 23 Apr 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is fantastic, but we did have a room on the first floor overlooking the nearby intersection and therefore night noise is an issue if you are a light sleeper, otherwise great value for money
Stayed 2 nights in Apr 2019
Response from Van Anh on 23 Apr 2019
Dear Sir/Madam Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh Sales team

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Van Anh on 4 Apr 2019
Dear sir/Madam Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh

8/10 Good

MohammadRazif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we took waa excellent. I took the jacuzzi room. In the photos in expedia portrays that the room consist of both jacuzzi and a patio, but in reality only a jacuzzi. But nonetheless very nice room. The young bespectacled doorman is very nice. His command of English is good and he is very helpful too.
Stayed 3 nights in Mar 2019
Response from Van Anh on 4 Apr 2019
Dear Mr/Ms MohammadRazif On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Hanoi soon. Best regards, Van Anh Sales team

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sorry, loud, horrible beds. I have no idea why this property is rated highly. Our sheets had not been cleaned. There was hair inside the sheets.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Photos do not reflect reality.
The photos do not represent the current state of the hotel. This hotel is well past its beautiful pictures which must have been taken over 10 years ago.
Stayed 6 nights in Jan 2019

8/10 Good

Frankie, UAE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at L’heritage hotel for one night in March before heading off to the ha long bay cruise for a few nights. Upon our first night we automatically got upgraded and had a great night. The hotel was perfect for what we wanted and the bed was very comfy. The hotel were very kind to keep our luggage in storage until we arrived back from the cruise. We had an slight complication with our cruise booking that the hotel made for us but this was positively rectified by the hotel. After the ha long bay cruise we stayed in the hotel for a further 3 nights and were in a different room which unfortunately was positioned opposite the stair well so we heard every conservation of passers by. The rooms on the lower floors do not have a window which did not bother us but it is worth checking with reception upon booking. The breakfast is average, a variety of traditional Vietnamese dishes with western cuisine. It isn’t anything to be excited about but it is included in the price so we did have breakfast even just for a coffee. Overall the stay was ok for what we wanted.
Stayed 1 night in Mar 2019
Response from Van Anh on 4 Apr 2019
Dear Mr/Ms Frankie Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh Sales team

6/10 Okay

Frankie, UAE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find and access, situated in an ideal location.
Stayed 3 nights in Mar 2019
Response from Van Anh on 4 Apr 2019
Dear Mr/Ms Frankie Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good place to stay. We booked a double room with balcony but actually a room without balcony would have been more suitable for us. Hanoi is very busy so with balcony we were able to hear the busy streets.
Stayed 1 night in Mar 2019
Response from Van Anh on 4 Apr 2019
Dear sir/madam Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh Sales team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean happy with the staff, over all very good
Stayed 2 nights in Mar 2019
Response from Van Anh on 4 Apr 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and helpful. The beds could be softer
Stayed 1 night in Mar 2019
Response from Van Anh on 23 Apr 2019
Dear Sir/Madam Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh Sales team

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the old town, very modern, clean, facilities are very nice. Incredibe and delicious breakfast with unlimited tea/coffee. The staff help with anything. Its an amazing place. Everything else was very good.
Stayed 1 night in Feb 2019
Response from Van Anh on 4 Apr 2019
Dear sir/madam Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh Sales team

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019
Response from Van Anh on 23 Apr 2019
Dear Sir/Madam Thanks for your feedback about our hotel Please help us to detailed your review Which problem or any displeasure you had when you stay with us We will share with our team to improve our service and our hotel Hope to hear from you soon Thank you Van Anh Sales team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location on a street with cafes, massage spa and local food, walking distance to the old quarter and lake. We were upgraded to bigger room, very clean, comfortable beds and beautiful view. Thanks for lovely surprise birthday cake and bed petals decor. All staff was so friendly,kind and helpful, they have make us felt so welcome, very attentive to details. We arrived hotel early morning train from Sapa to Hanoi to do Halong Bay cruise. So thoughtful of them to arrange early breakfast before the pickup to leave for cruise, and also arranging a room for us to freshen up.
Stayed 1 night in Jan 2019
Response from Sale Team on 6 Mar 2019
1. Dear Valued Guest, Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Sale Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_ Cozy, well designed rooms _ Very tasty and lovely breakfast _ Super friendly staff _ Amazing value for money _ Good Location ! _ Great local Information provided by the lovely manager himself. _ Cheap Pick-Up / Drop-Off Service to Airport
Stayed 1 night in Jan 2019
Response from Minh Thu on 15 Feb 2019
5. Dear Valued Guest, Thank you very much for having chosen to our hotel and for sharing your valuable feedback with us. I am glad to know that you were satisfied with the services during your stay. I would also like to take the opportunity to apologize for any inconvenience that you may have encountered, due to the delayed response and follow-up from our team. Please rest assured that this is certainly not indicative of our usual high standards, and your feedback has been addressed to respective managers so that immediate improvements can be made. I look forward to having the opportunity to welcome you back to our hotel in the not so distant future where the team can make amends. Many thanks and best regards, Minh Thu Sale Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the hotel is perfectly located in the old city of Hanoi. All the attractions are in a well reachable distance and you are in the probably most interesting part of the city. Most important, however, they organised all the trips for us (at very good prices), helped us with whatever we needed and made us feel home (everyone knows your name). Breakfast is really good - especially the French toast.
Stayed 1 night in Jan 2019
Response from Minh Thu on 15 Feb 2019
Dear Valued Guest Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. I and my team look forward to welcome you again. Many thanks and best regards, Minh Thu Sale Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was superb and accommodating. I don't think I've ever had such a great experience such as this. We received 5 star treatment from the moment we arrived, to the staff carrying out our bags and waving us goodbye. The facilities were wonderful as well and I just wish I could have stayed longer!
Stayed 1 night in Jan 2019
Response from Sale Team on 15 Feb 2019
Dear Valued Guest, At our hotel, we take great pride in making all valued guests feel special, and what you have shared truly inspires us to continue to do our best. Thank you for having chosen our hotel for your recent visit to Hanoi, and sharing your valuable feedback with us on I am glad to know that you had a pleasant stay and especially enjoyed the services and hospitality from our colleagues. We are very proud of our wonderful team who always strives to provide the best, most memorable experience to all valued guests like themself. What you have shared truly inspires us to continue to do our best; and your kind words have been shared with the whole team. Many thanks and best regards, Sale Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful. The rooms are spacious and beds comfortable. They kindly packed away 4 sets of breakfast when we had to depart early in the morning. Everything was done well.
Stayed 1 night in Jan 2019
Response from Sale Team on 15 Feb 2019
Dear Valued Guest Thank you so much for your wonderful feedback! We are so glad to learn that you enjoyed our excellent service at our hotel. We are truly happy that with the service from of the heart of our staffs, you were able to enjoy the service. Rest assured that will be shared with them to motivate everyone in continuing the service expected from them. We are looking forward to welcome you back in the near future. With my best regards, Sale Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to all cultural sites.
Stayed 2 nights in Jan 2019
Response from Sale Team on 15 Feb 2019
Dear Valued Guest, We very much appreciate your time taken to review us regarding your recent stay at our hotel. We are delighted to read that you have mostly enjoy your entire stay with us. I will not miss this chance in sharing your comments with the team as a great encouragement. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Best regards, Sale Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Sale Team on 15 Feb 2019
Dear Valued Guest, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. My team and me truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. Many thanks and best regards, Minh Thu Sale Team