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Reviews of Mercure Hotel Hannover Oldenburger Allee

4 out of 5
Mercure Hotel Hannover Oldenburger Allee
Oldenburger Allee 1, Hannover, NI

Reviews

8.0

Very good

Rating 10 - Excellent. 114 out of 409 reviews" "
Rating 8 - Good. 194 out of 409 reviews" "
Rating 6 - Okay. 71 out of 409 reviews" "
Rating 4 - Poor. 23 out of 409 reviews" "
Rating 2 - Terrible. 7 out of 409 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Disliked: Cleanliness
The bathroom was dirty when we arrived. It was a very average stay other than that. The restaurant was not open for dinner and the bar had very limited options.
Stayed 1 night in Sep 2023

10/10 Excellent

Marseu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023

10/10 Excellent

stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel to stay
Stayed 1 night in Jun 2022

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby and bar is modern, rooms are from 1980’s. Dirty carpet, outdated bathroom and furniture, uncomfortable bed and pillows. Good breakfast, convenient location near motorway. Very over priced - IBIS from Accor is better than this hotel
Stayed 1 night in May 2022

8/10 Good

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stopped here on our way through Germany. Easy checkin and comfortable stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Oliver Heiß on 28 Jul 2021
Dear Francois, thank you very much for your feedback. We look forward to another visit from you and wish you all the best. Kind regards

8/10 Good

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

MENNO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Stephan Seubert on 22 Jun 2020
Danke für Ihre positive Rückmeldung, Menno

2/10 Terrible

Ray

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019
Response from Stephan Seubert on 21 Nov 2019
Thank you for sharing your Feedback, Ray. If there is more Information on how you see us improving, please feel free to share this by a personal note.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
passing stopover
just off the motorway easy to find, very nice stay, room sizes are big , friendly staff ,
Stayed 1 night in Oct 2019
Response from Stephan Seubert on 23 Oct 2019
Thanks for your great review and rating, Michael!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel, great staff and friendly.
Stayed 1 night in Sep 2019
Response from General Manager on 5 Sept 2019
Dear guest, Thank you for sharing your feedback. Best regards, Stephan Seubert General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing exceptional. Nice standard and decent staff.
Stayed 3 nights in Mar 2019
Response from Corinna Hagedorn on 26 Mar 2019
Dear Guest Thank you very much for your review and for sharing. We are looking forward to welcoming you soon again. Kind regards Corinna Hagedorn Assistant General Manager

10/10 Excellent

Adele, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice food and friendly ataff. Really good location
Stayed 2 nights in Nov 2018
Response from Stephan Seubert on 18 Dec 2018
Dear Adele, Thank you for your positive feedback which we truly appreciate. We look forward to welcoming you back at Mercure Hotel Hanover Oldenburger Alle. Best regards Stephan Seubert

4/10 Poor

Lola M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in station was not clear and staff appeared to be put out that we wanted to check in instead of going to the bar or let them finish cleaning the bar area. Although labeled as "non-smoking", the hotel and room smelled strongly of smoke. Beds were very hard. Few restaurants were within walking distance.
Stayed 2 nights in Aug 2018
Response from Die Direktion on 17 Aug 2018
Dear Guest, thanks for the comment. We will discuss this with the colleagues at front office and bar. Hope to welcome you another time with a much better service.

8/10 Good

Ping Wo

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018
Response from Management on 7 Aug 2018
Thanks for the positive feedback. We hope to welcome you once again in Mercure Hotel Hannover Oldenburger Allee.

8/10 Good

JU HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in a good location
I had a great stay except the front desk gave me a room number that didn’t exist. After several trips up and down the elevator and he hallways with all my luggage I finally convinced one of the clerks to come with me to search for the room. He realized it didn’t exist either. They gave me free parking in lieu of the mix up
Stayed 1 night in Oct 2017
Thanks for information.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Need updating rooms,very poor equipment in the bathroom,very noisy etc
Stayed 1 night in Aug 2017
Response from Hotel Management on 5 Sept 2017
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely, Hotel Management

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel staff were a huge disappointment with the exception of one whos name I don't know she helped us with a dispute with a taxi driver and was very good at her job the others seemed to be more concerned with something other than you, we went into the bar and waited 20 minutes for someone to serve us when she came she was clueless regarding the wine telling my wife that the white she ordered was actually red we retreated outside to drink our drinks and came back to get another but had to wait a further 10 minutes on her return we decided not to bother and told her our room no. but we had to pay then and couldn't put it on our room.I think they could do with an older person there as all the staff were under 25.when we booked out the two girls were okay but kept talking in german and giggling we wont go back there again!
Response from GM on 29 May 2017
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

8/10 Good

Siveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Staff friendly, rooms clean, ok breakfast. Area is not the best but there is a shopping mall near enough
Response from Dominik Gocke on 4 Apr 2017
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Lutz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discovery close to HAJ
Nice overnight stay close to HAJ. Friendly service. Fine rooms (for the price). Will go back.
Response from General Manager on 19 Dec 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Dan, Manchester

Liked: Cleanliness, staff & service, room comfort
A pleasant stay for scaffolding enthusiasts
We used the hotel as an overnight rest stop on the journey to Hamburg from the UK, opting for this hotel due to the promise of a comfortable stay after the tedious drive. Despite the ongoing roadworks on the nearby autobahn, the location of the hotel is convenient for those travelling past. Upon arrival however, we struggled to actually find the hotel due to it wearing a rather unattractive dressing of scaffolding. After navigating the exterior looking for an entrance that wasn't entwined with countless metal poles, we were greeted by the standard glitzy Mercure style. The receptionist wasn't the most chirpy lass on the planet, but the service sufficed. Presentation in the lobby, elevators, corridors and the rooms were pristine, with the addition of a makeshift balcony courtesy of the exterior scaffolding. Due to the proximity of the scaffolding walkways to the windows, hotel occupants can easily take the opportunity to climb from their window and take a run around the exterior of the building. We opted not to do this however due to the rather grim appearance of the lobby roof below. The hotel bar was well kept and the waiter was swift and pleasant in his service. Nothing quite beats the speedy delivery of a pilsner to your table after travelling across the continent. Overall, a pleasant stay that was only impacted by the ongoing visuals of construction work, and the frustration of trying to access the hotel from the autobahn.

6/10 Okay

Glenn, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night stop over
A clean and delightful place visually. Room was fresh, simple and modern and again fantastic to look at. However, only dealt with the staff in the restaurant, one particular employee was a tad condescending. I asked for a tissue (as britt often do) and was told they only supplied 'serviettes'! Stayed overnight on a Saturday so this could be the reason for the last criticism but food was poor breakfast cereal STALE, crossionts STALE!
Response from GM on 8 Aug 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

10/10 Excellent

Kazimierz, Bognor Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Response from General Manager on 8 Aug 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

6/10 Okay

VALDIS

Television did not work in my room.

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Response from Dominik Gocke on 15 Jul 2016
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals Mercure bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihre Direktion

10/10 Excellent

Lucian, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very nice
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

10/10 Excellent

Stephen, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Great hotel in a perfect location for me. Staff were all friendly and helpful, room was great and had a free mini bar
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place for a quick stop
goof hotel nice people perfect
Response from Dominik Gocke on 23 Jul 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean hotel. However every single day same breakfast. I am not sure is it a standard for 4 star hotel.
Response from Hotelmanager on 22 Mar 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We offer our guests a rich breakfast buffet with more than 60 different components, so surely there should be something for everyone. Even with a stay of several days, you may also have the possibility to choose. Never the less we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

4/10 Poor

lisa, Venice cal.

Disliked: Staff & service, property conditions & facilities
Pass on this
Service was terrible Hotel was a bit loud and not professional
Response from Dominik Gocke on 18 Jun 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager,

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Dominik Gocke on 16 Jan 2016
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Janna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 18 Nov 2015
Sehr geehrter Gast, wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, an einer Befragung zu Ihrem letzten Aufenthalt in unserem Hotel teilzunehmen.Ich würde mich freuen, wenn ich Sie recht bald erneut als sachlich-kritischen Gast hier begrüßen kann. Mit freundlichen Grüßen Hotelmanagement

10/10 Excellent

Ella, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for a stop overnight during travel
Easy to find, with parking available on the hotel grounds. Pleasant & smart environment, friendly and obliging Reception, Restaurant and Bar staff. Pleasant bar/restaurant terrace Good lift facilities, comfortable, sizable rooms with large, comfortable beds. Bathrooms reasonably equipped, albeit basic. Quiet.
Response from Management on 30 Sept 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Response from Management on 21 Aug 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 21 Aug 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Jeffrey, North Carolina

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, with one issue
Everything was very nice at this hotel, though I found myself strangely bothered by a low-level residual smell of smoke in the room (listed a non-smoking). The sauna area was very nice and well maintained. Great location and staff . . . everything else was perfect.
Response from Management on 23 Jun 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good hotel
Terrible location. Restaurant had no food to offer after 10:40 pm. Bar staff was all over cleaning and not attentive.
Response from jg on 6 Mar 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

8/10 Good

Oksana, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
In overall was a good stay. I stayed there during Eurotir show. Everything was nice. Can not complain. But i should also notice, that i was leaving early in the morning and coming back late in the evening. Small suggestion to the administration - change the fresh juice machine at breakfast. It does not work well really. Otherwise breakfast was very good with a good choice of everything. I can for sure recommend it for the short business stays.
Response from Direktion on 7 Feb 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality business/traveller hotel straight off A2
Comfortable beds and always a good quality buffet breakfast
Response from jg on 4 Apr 2015
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Okay for short business stay, nothing more
If you need to be in the neighborhood, then this is good value for money. Otherwise - nothing really to do, and the hotel could use some updating, for sure.
Response from Direktion on 24 May 2014
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
EVERYTHING GOOD EXCEPT NO FREE WIFI
Response from jg on 31 May 2014
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was there for messa, maybe hotel could offer shuttle service to Messa. Hotel fees are much too expensive compared to others
Response from Direktion on 1 Feb 2014
Dear guest Beate. We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely your management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
MEH
internet cost me 30euro for 2 days even though the main page of the site says its free, the beds are very hard and my room was very hard to cool down without opening the window.

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very nice travel hotel
We stay here every year and a very nice travel hotel with clean modern rooms, excellent buffet breakfast and comfortable beds. Straight off A2.

8/10 Good

Nathan, Stuttgart, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, convenient to the Autobahn
Good breakfast, pleasant rooms, professional staff. The room had air conditioning - it was very warm outside.

10/10 Excellent

Mike, Barnstaple, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Pleasant Experience
The only reason I've given the condition and upkeep a 4 is that the corridors smelt badly of cigarette smoke. The room, however, did not. This isn't really a reflection of the hotel but rather an observation that Germany does not abide by the regulation prohibiting smoking in public places. Free Wi-Fi in the rooms would have been a welcome touch too.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied American
The Park Inn by Radisson is a good value for the price. Clean rooms and friendly service.