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Reviews of Hangzhou Sophia Hotel

4 out of 5
Hangzhou Sophia Hotel
11 Shangcangqiao Road, Shangcheng District, Hangzhou, Zhejiang

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 5 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Our stay in Hangzhou was very enjoyable, and so was our stay at the Sophia hotel in particular (at a price that we thought was pretty good value). We enjoyed our stay and look forward to coming back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A value for money and clean hotel
This hotel is one of the newer hotels in Hangzhou and we were pleasantly surprised by the clean and modern room. Although the hotel is not located right next to Westlake, but it is only less than 5 minutes away from Westlake by cab and the cab fare is around US$2. Value for money stay as compared to those hotels next to Westlake that cost 3-4times more.

6/10 Okay

Tracey, West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities
Extra bed
Booked a Superior King for three travellers (to include extra single bed), unfortunately this was lost in translation. However, the Staff understood and quickly organised the extra bed. Very nice, clean Hotel with friendly and helpful staff.

10/10 Excellent

Kai Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔的房間
前台職員友善，房內整潔，衛生間十分乾淨。 房內電視有電影提供點播，但聲音與畫面不同步。 房間只提供一張匙卡，有時候會不方便。
Stayed 5 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super value for money
Only chinese breakfast.

8/10 Good

Ching-Wen, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間的東西有分付費與不付費
飯店非常的新，服務還ok。地理位置不是非常好，附近沒什麼吃的，離西湖也很遠。飯店的東西有分付費與不付費，入住時未告知，我們不小心開了最貴的水，400ml要價39.5人民幣。飯店還會有不明人氏丟叫小姐的名片，令人感覺不安。下次不會再考慮入住

4/10 Poor

Verified traveller

Disliked: Staff & service
服務差勁！門僮所有服務都向錢看！全部寸通相關的出租車或旅遊車而賺取回佣。大堂接待員居然要求我向hotel.com聯絡幫它們酒店撹清楚預付房費的事情！即使我將hotel.com的訂房副本給它們! 仍然不相信我們！後來我拖說是星期天不能聯絡到hotel.com. 酒店還設有陷阱給客人, 在房間的最當眼的地方放置二瓶樽裝水，有一瓶有紙標籤，一瓶沒有，我另外兩個房間的朋友亦一樣墮入陷阱，離開checkout 才發現三十五元人民幣，個瓶水重貴過外國進口的名牌水！裝牙刷套裝的小布袋亦向我們索取五元一個！而免費的兩瓶樽裝水就放在洗面盆旁！

8/10 Good

Pierre, Aargau, Switzerland

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the money
Nice room and breakfast was fine. Located south of Gaoyin Street, quiet. However close enough to Zhongshan Shan Nan Lu where there are plenty of good street restaurants. Hotel team spoke a minimum of english.