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"Wonderful great stay "

"Wonderful staff!"

"Went to Owning Mills for a family function. Hotel was conveniently located near by. Plenty of restaurants and shops nearby."

"I will definitely be back"

"I’ve stay at this location plenty of times thought last year! It’s a descent location very convenient to chick fila. But when I checked last Friday everything was good until my wife up angry wit “BED BUGS” BITES on her shoulders and back smh. When we lifted the covers from the bed we Saw TWO “BED BUGS “ crawling around the mattress smh it’s was very disturbing, disgusting & disappointing. We immediately packed our stuff and went to the front desk. The Lady at the front desk was very helpful in getting us a new room and she apologized but when I asked for a refund or to get compensated I was told I had to wait till Monday for when the supervisor comes in ? First red flag why is there not a supervisor on property to deal with these type of things. My check out date wasn’t until Tuesday. Monday Morning came around and I had a meeting to attend by lunch time I was free and contacted the supervisor Is which she told me that there was nothing that she can do. She also stated that I would have to write Ramada to file a complaint. Even with the video evidence I showed her she still wasn’t trying to hear me and kept cutting me off. She was very unprofessional. So I reached out to Expedia where there was sorry and I was told I was going to receive $55 credit but for some reason it’s still pending. I’ve spent $382 from Friday to tues and I honestly feel that it was not worth it and the headache and the bud bug bites. I’m am very sadden because I’ve stayed her plenty of times. "