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Reviews of Zen Chalets Hakuba

4 out of 5
Zen Chalets Hakuba
4305-1 Hokujo, Hakuba, Nagano

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A great chalet, very comfortable, warm, well equipped and in a very convenient location for Happoone
Stayed 3 nights in Mar 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a family of four with two kids, skiing for the first time, this was an excellent location. The chalets were perfectly appointed and comfortable. The wash and dryer were a bonus. The team here looked after us brilliantly. Nothing was too much trouble. The communication before, during and after was excellent and they provided us with invaluable information for ski suppliers and getting around. To Sarah, Bellen and Joachim, thanks so much for everything. Loved it. Will be back and would absolutely recommend Zen Chalets.
Stayed 5 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, room comfort
Great Villa and Friendly Manager!
Stayed in Villa A for the weekend and couldn’t be happier with the accommodations, the cleanliness, location and overall comfort. We look forward to staying here again or recommending to those traveling to Hakuba.
Stayed 2 nights in Oct 2023

10/10 Excellent

Montgomery

Liked: Cleanliness, amenities, property conditions & facilities
We loved the Zen Chalets! We stayed in one of the villas. Modern, clean, and well appointed. 4 minute walk to the gondola. Great communication from the management.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Great stay in Hakuba.
Location was beautiful and worked for 2 adults and 4 children but would be a bit cramped for 6+ adults. The on-site manager was outstanding and responsive. The only two negatives were the steep incline down to the property and this side of the mountain offers no good slope area for beginners. In the winter 4x4 or AWD with chains is required to drive out of the property.
Stayed 5 nights in Dec 2020
Response from Mick on 16 Feb 2021
Thank you very much for choosing Zen Chalets! Great to hear you enjoyed your stay. We will pass on your comments to Grant, the onsite manager.

10/10 Excellent

PAK YIN BRIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

10/10 Excellent

Austin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!
Zen chalets was a great place to stay in Hakuba valley. It is a 5 minute walk to the bottom of Happo-one resort and next to many bars and restaurants. The staff was incredibly nice and extremely accomadating. 10/10 would reccomend.
Stayed 3 nights in Feb 2020
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and modern place with very nice location!
Great place to stay for your ski holiday in Hakuba. Very nice, modern and clean house, close to the Happo Gondola and a number of restaurants. The service was absolutely great and the staff is lovely! Will definitely stay here if I come back!
Stayed 6 nights in Feb 2020
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

10/10 Excellent

R, Tokyo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and smart design. Perfect size for our group of 6. Can’t wait to go back for a longer stay.
Stayed 1 night in Feb 2020
Response from Zen Chalets - Mick on 5 Feb 2020
It really is great to hear you enjoyed the new design and finishes. Looking forward to having you back!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a short walk to either Happo Gondola or Evergreen ski schools. Family of 4 (kids 8 & 2) fit comfortably. Staff was friendly and helpful with pickup/drop off and even a grocery store run on the first day. Will definitely consider again on a future visit to Hakuba!
Stayed 4 nights in Jan 2020
Response from Zen Chalets - Mick on 5 Feb 2020
Thank you for taking the time to leave your feedback. Greatly appreciated!

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Zen Chalets - Mick on 5 Feb 2020
Thank you for taking the time to leave your feedback. Greatly appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Top location - great staff and Unique stand alone place
Stayed 2 nights in Jan 2019
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Cosy chalet
Affordable self contained chalet. Bedding is enough for 5 adults and 1 kid. It needs a bit of an uplift (carpet and kitchenette). Great dry room.
Stayed 6 nights in Mar 2018
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
事前のキー番号メールはありませんでしたが清掃管理人がいたので事なきを得ました。通常使用するであろう家電や調理器具は常備されていました。リネンも清潔です。庭には簡易日よけとバーベキューセットも用意されており快適に過ごせました！
Stayed 1 night in Aug 2021
Response from Zen Chalets Hakuba on 18 Aug 2021
よろしくお願いいたします。またお会いできることを楽しみにしております。 Thank you for your stay at Zen Chalets Hakuba. We appreciate your review and hope to see you again.

8/10 Good

Takashi

Travelled with family
ホスピタリティに感謝!!
GW休みに家族3名でキャビン1棟-2泊で使用させて頂きました。設備は古い感じが否めず / シャワーが弱い / キッチンが狭くて使用しずらい等の使用感での小さな不満はありましたが、過ごしているうちに慣れ、総じて快適に過ごせました。2日目にBBQをリクエストしたらタープ・コンロから炭・着火剤まですべて準備・設営までしてくれてあり少し感動しました。こちらでも準備して持って行ったのですが食材だけでBBQ⇒花火⇒星空観察まで自宅で過ごすように楽しめました。 またウィンターシーズンにも訪れたいです。※隣の新しい設備が非常に気になりました。
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
とてもキレイで良い宿でした！ 宿前が急な坂道なので、スタッドレスでも四駆でなかったので上がれなくなり、ロードサービス頼みました。 動けない間も、スタッフがスーパーなどに連れて行ってくれてとても助かりました。 また行きたいお宿です。
Stayed 2 nights in Feb 2021
Response from Mick on 19 Feb 2021
ご滞在ありがとうございました。 次回もよろしくお願いします。 次回の白馬への訪問は、夏のバーベキューの時間かもしれません。 世話をする！

10/10 Excellent

ATSUSHI

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from Mick on 16 Feb 2021
Thank you very much for your stay ATSUSHI! We hope to see you again soon... perhaps during the Summer for some BBQ time?!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
とても綺麗で快適に過ごせました。 白馬八方に近くスキーに向いています。
Stayed 2 nights in Feb 2021
Response from Mick on 16 Feb 2021
ご滞在ありがとうございました。 次回もよろしくお願いします。 次回の白馬への訪問は、夏のバーベキューの時間かもしれません。 世話をする！

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2020
Response from Mick on 16 Feb 2021
Thank you for your stay!

10/10 Excellent

Hayashi

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2020
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Mick on 19 Feb 2021
Thank you very much for your stay! We hope to see you again soon.