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Reviews of Hainan Junhua Haiyi Hotel

5 out of 5
Hainan Junhua Haiyi Hotel
18 Wen Hua Road, Longhua District, Haikou, Hainan

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 42 reviews" "
Rating 8 - Good. 25 out of 42 reviews" "
Rating 6 - Okay. 10 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from Mandywu on 15 Jan 2020
尊敬的宾客：您好！感谢您选择入住海南君华海逸酒店！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望海南君华海逸酒店会是您回忆里最温馨最独特的那个！酒店也已不断投入重资，不断完善设施设备，提升酒店豪华度，以崭新的面貌接待四方宾朋！祝：安好！期待您的下次入住和5分好评。 市场销售部 高级销售经理 吴小敏谨启 。“君子服务，华夏传统”是君华海逸酒店的待客之道，以中国传统的真诚服务令每位宾客体验高品质的入住感受。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 2 nights in Nov 2019
Response from Mandywu on 25 Nov 2019
Dear guests,thank you for choosing our hotel. We glad to know that your recent stay at our hotel cleanliness was enjoyable,Give out the building card when guest register the accommodation,enter the with this card. we hope to give each guest a good experience.We sincerely look forward to your visit again! Best wishes to you!

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel for a few day stay
Visiting family in Hainan. The hotel was comfortable and the room was very big! The one complaint I have about the room was the slow toilet flush - it seemed a bit finicky. The area didn't have a lot around it - had a few restaurants, and one or two convenience stores nearby. Staff were very helpful.
Stayed 3 nights in May 2019
Response from KELLY WU on 21 May 2019
Dear Ms.Lam, Thank you for selecting Hainan junhua haiyi hotel as your choise of stay in Haikou. We are pleased to hear you have a wonderful stay with us and thanks for your feedback.We will solve it as soon as possible. We are looking forward to welcome you next time. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service but Chinese restaurant service is so
Food at Chinese restaurant is below average. Service is lousy.
Stayed 2 nights in Dec 2017
Response from Mandywu on 24 Jan 2018
Dear guest,thank you for choosing our hotel.We feel regretful that our service is not up to your expectation.We will certainly listen to your views,and constantly improve service for customer.We sincerely look forward to your visit again! Best wishes to you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice service
The hotel is very nice, and the staff do make an effort to make sure you are comfortable. Though, only a few of the staff spoke English.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel in Business District
We stayed in a family room and added a rollaway bed for additional fee. Room was still relatively spacious. Hotel staff were friendly and serviced quite well. Hotel facilities was great. Hotel was in business district and not a lot of shopping malls. Some good restaurants located on streets south of the hotel. Not close to the beach or historical areas, must take taxis or public transportation.
Response from General Manager on 13 Feb 2017
Dear Valued Guest, Thank you for selecting Hainan junhua haiyi hotel as your choise of stay in Haikou. We are pleased to hear you have a wonderful stay with us. We are looking forward to welcome you next time. Thank you!

6/10 Okay

jeff, ottawa ontario

Liked: Cleanliness, staff & service, room comfort
Overall good experience
First off Hainan is a tourist spot for Chinsee nationals. Having said that the staff were very friendly and made the effort to help out westerners who could not speak chinese. The food was good and catered more to the domestic crowd so if you are adventurous meals are fun. I was the for business and would go again

8/10 Good

Eng Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but far from shopping area

8/10 Good

Matthew, Sydney, Oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value in Haikou
Great hotel in Haikou - very clean, great breakfast, and great location. Would definitely recommend to business or casual travelers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good start but unpleasant end.
Appreciate the upgrade to fit extra bed and enjoyed our stay. Just 10 min walk to eating places, fruit and vegetable market. Only issue was taxi called by hotel - dropped us at Domestic instead of International airport despite given destination in Mandarin. We had to drag our luggage 100m to the terminal.

8/10 Good

Sunny city, Singapore

Liked: Cleanliness, staff & service, room comfort
Convenient location
We found a hot pot buffet at a near by restaurant because we saw the huge banner of the restaurant from our hotel room. We could even buy a china sim card at a road side stall across the hotel but you need to be able to converse in mandarin.We paid cny 780 a night excluding breakfast which I think is pricy for Haikou. Whereas we paid only 602 cny a night including breakfast for 2 at a 4 star resort in Sanya.
Response from michelle wang on 9 May 2015
Dear Valued Guest，thank you for choosing Hainan Junhua Haiyi Hotel. Hainan Junhua Haiyi Hotel( Formerly Hainan Mandarin Hotel) is the first international 5-star hotel in Haikou, located in the city business and financial center, the geographical position is quiet superior and entitled a very convenient transportation to the haikou bay, holiday beach, scene spots and also 35 minutes drive to Haikou Meilan Airport. And we also wins 2009Y was awarded "China most popular choice for business hotel"; 2010Y was awarded "Top ten business hotel in the city of China's hotel industry”; 2015Y in China hotel golden awards was awarded "China's hotel industry is the most popular business hotel". Hope could see you nex t time!

8/10 Good

Ron, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenience
pleasant

8/10 Good

Verified traveller

comments on stay
Average hotel with poor selection of breakfast selection. Room clean but nothing to shout about.

6/10 Okay

aloysius

was not impressed

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

8/10 Good

Issac, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bedding
The surroudnings are cleaner & tidier than I expected. It is not close to the old district where the historical relics are located. But this also means it is not packed with tourists, which is what I like most. Moreover, it is close to the green belt along the seaside that is perfect for morning joggers.

10/10 Excellent

TW, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meritus Mandarin Haikou
The hotel is what a tired traveller would expect. The bed was comfortable, the shower head was up to standard, and most importantly, the internet was available without additional charges. The business centre was also very helpful if you need to print out but the cost is there. The foot massage was excellent too. Just great after a hard day's of negotiations. The lobby restaurant - Chatterbox, does need to improve on its service and attention to customers. Staff were absent minded and seemed more concerned about their staff meeting at 4pm than serving the guests. Had to wait long for setting up a table for a group of 9 and we DIY a bit. Also utensils and water were missing/not served until asked. Otherwise, it was a pleasant experience in the hotel. I will use it again in the future.

8/10 Good

Deok Ho, Soeoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities
cheap price, kind, warm hearted
I used visit Hainan before and stayed several hotels. Half of them just so so the others satisfied me sometimes. This hotel is one of the other and let me take a good rest in Hainan. Thanks

8/10 Good

Michelle, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel for the Price, but Far from Airport
I just needed a hotel for an overnight layover in Haikou on my way to Hong Kong. The hotel was great (especially by Chinese standards), but it was a long way from the airport, adding on quite a bit of cab fare costs for a very short (5 hour) stay. Staff were fabulous, especially considering I arrived at 1:00 am. The room exceded by expectations after traveling through other more rural provinces in China.

8/10 Good

Hsiumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间大又宽倘，地理位置適中，附近歺厅，選擇多，也好吃
Stayed 4 nights in Nov 2019
Response from 吴小敏 on 25 Nov 2019
亲爱的远方的朋友啊~感谢您对小逸真挚和用心的评价~小逸最喜欢您这样真诚的人了！要常来哦~也期待您下次可以给我们满分的鼓励呢~！祝好 市场销售部 高级销售经理 吴小敏 谨启。“君子服务，华夏传统”是君华海逸酒店的待客之道，以中国传统的真诚服务令每位宾客体验高品质的入住感受。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市内で中級の利便性が高いホテル
日本語は、全く通じない。ただし、フロントの従業員は、一部の従業員は英語を話せるし、中国人にしては珍しく愛想がイイ。NHK国際放送が見れる。路線バスのバス停に近く、市内の老街までバス利用で行ける。 レストランの従業員は、英語もあまり話せないし、日本語は全くダメ。少しくらい、中国語が話せないと要件を伝えることが難しい。英語の表示も分かりにくい。
Stayed 1 night in Dec 2017
Response from Mandywu on 23 Jan 2018
Dear guests,thank you for choosing our hotel. We glad to know that your satisfied with our hotel,we hope to give each guest a good experience.We sincerely look forward to your visit again.Best wishes to you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔的酒店
位置還好 設備完善
Response from General Manager on 10 Feb 2017
尊敬的宾客，您好！非常感谢您选择入住海南君华海逸酒店（原文华大酒店）！您对酒店的满意就是对我们最好的鼓励，我们会继续努力，以优雅的居住环境、最佳的服务品质，为您及每一位客人呈现更加优质的入住体验。期待您的下次入住！谢谢 .

8/10 Good

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海南君華海逸酒店，就在市區，交通便利，附近的餐館都不錯吃。客房舒適乾淨安靜，有免費的WIFI，櫃台服務人員都熱情有禮，值得推薦。
Response from Kelly on 13 Feb 2017
尊敬的宾客，您好！非常感谢您对海南君华海逸酒店（原文华大酒店）的简短话语透出的支持。作为海口市第一家国际性五星级酒店，酒店矗立于中央商务区，豪华舒适的各式客房，我们以优雅热情的款待之道、屡获殊荣的美食佳肴以及现代化设施设备的不断更新，是您商务、会议及旅游休闲的理想之选。再次感谢您的肯定与支持，期待您的再次光临。谢谢！ .

8/10 Good

Wai Nga

Liked: Staff & service, property conditions & facilities, room comfort
大堂和職員服務好，房間也不錯。 打掃得很整齊 看得出是有心機的打掃 洗手盤塞了職員也自行處理了 只是裝修有一點舊 床鋪第一天有點輕微的味道

10/10 Excellent

REEHO, 고양시

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
음식 굿, 편의시설 베리굿
호텔 음식이 맛있네요. 수영장과 탁구 시설을 마음껏 이용해서 좋았어요.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Tobias

Liked: Cleanliness, property conditions & facilities
Kallt i rummet. Ingen värme i rummet men visserligen extremt låga temperaturer på ön

8/10 Good

Yat Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hong, Seoul

Liked: Staff & service
Disliked: Cleanliness
객실내에서 좋지않은 냄새가 많이 났어요
처음에 객실에서 좋지않은 냄새가 좀 많이 났어요 다른객실은 괜찮았지만 몇몇 객실의 청결도가 떨어졌어요 직원들은 매우 친절했습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店地处海口市区，交通方便。酒店服务品质不错。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
만족

6/10 Okay

Verified traveller

Disliked: Staff & service
改装前後でホテルの状況に改善は見られない
仕事で年１~２回海口へ行くため利用しています。リゾート地であるが故他のホテルより空港までの通勤が便利という理由で利用しています。以前はメリタスマンダリンでしたが経営者が変わった様です。昨年宿泊した際は改装中で今回の利用に際し期待していましたが、ホテルのロビーやレストランが綺麗になりましたが、これといった変化を感じられませんでした。室内は改装されていませんし浴室内のアメニティも変化なし。朝食バイキングの食事は麺類、サラダ類、パン類、お粥、ベーコンエッグ類のコーナーがありますが、ホテルの利用客が少なく朝９時に利用しても回転が悪いためさめていて美味しく感じられません。ホテル従業員の接客態度も暇な為か客への配慮はこれといってありません。旅行で利用されるのであれば海辺に近い他のホテルの利用をお勧めします。このホテルの周囲にも食事する処はありますが、現地人もあまり利用していませんし中国語が話せないと注文は不可能です。（写真がメニューにありません）ホテル内の中華レストランも夜７時の利用で私一人だけでした。
Response from michelle wang on 4 Mar 2015
Dear valued guest, thanks for you choosing Hainan Junhua Haiyi Hotel! Hainan Junhua Haiyi Hotel( Formerly Hainan Mandarin Hotel) is the first international 5-star hotel in Haikou, located in the city business and financial center, the geographical position is quiet superior and entitled a very convenient transportation to the haikou bay, holiday beach, scene spots and also 35 minutes drive to Haikou Meilan Airport. Sorry to gave your inconvinient during your stay and hope seeing you soon! Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service
宿泊の素直な感想
昨年も利用したがサービスの質が明らかに下がっている。先ず従業員の英語力のなさ。換金も15分待たされた。ホテルドットコムで事前に宿泊料を払っているがデポジットを3,000RMB要求された。ここまでは良いが、マッサージ代金をルームチャージにつけたいと申し出たところ、デポジットが足りないからダメとのこと。宿泊料を前払いしていることを把握していない。。。マッサージはいわゆる健全ではなく日本で云うお風呂屋さん。シンガポールのマンダリンと比べ格段とがっかりさせられた。クラブルームの受付係は中国語しか話せないが、よき話し相手になったことが救いだった。

10/10 Excellent

Minereau, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propreté de l'établissement, Bon buffet, Accueil
Très bon séjour en général.

8/10 Good

AOTAKE2012, 東京、日本

Liked: Cleanliness, staff & service, property conditions & facilities
エアコンの暖房機能が欲しい
エアコンの暖房機能が無く寒い日も有りました、連絡をすると簡易なヒーターを持って来てくれたのですが、部屋のサイズからすれば不足でした。 海南のホテルはほぼ全部エアコンの暖房は無いと聞いていたので、仕方がないのですが、 現地の人も寒いといっていたので、暖房機能は欲しいところです。 これ以外は、特に問題は無いように思います。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort