Guarajuba Hotels, Salvador

"The food has to improve a lot! Fruits were not ready to eat!!"

"I book this hotel because it has 2 bedrooms and I have a very light sleep so I did not want to sleep with my boyfriend - do not judge! The rooms are not double glazed and therefore you can hear everything from the main road. I could not sleep well. There was also some machinery behind the wall on the 2nd bedroom, again very noisy and it can start anytime (I had it starting at 3am and it is a loud noise = I guess it is related to the water pressure?). Breakfast was also not like in the Instagram page. I felt that portions got better once I have made a complaint, but we were given 1 scramble egg - to share between 2 of us on the first day. They offered other items, but not as much as they picture in their insta page. To improve this, they could create a check list and ask guests what they wanted the previous day. People in the reception were friendly and nice - 5*, all the staff were polite, but the physical structure of the hotel was not up to my standards: the pool for example is most of the time on the shade - that cannot be change or moved. Their jacuzzi was out of order and maintenance team could not fix it during the 7 days we stayed there. I was not offered any compensation and I felt that I paid for a service that they could not provide. Also the bedroom did not have an iron and the hotel does not have 1 for each apartment, so sometimes I had to bring the one I requested downstairs to share with another room that has requested. I felt a bit disappointed. "

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"Best location you can get, steps from the main street. Modern clean room and excellent shower. Real King size bed which is very rare in Brasil and in particular that area. The pool area is amazing for a hotel of this category. The employees do not seem to be happy though. They look miserable and sometimes seem annoyed with special requests. The speed in replenishing the breakfast items is very annoying. If you arrive around 9am or later be ready to spend 45-60 mins."

"The resort is in need of a renovation and they need to make a big improvement in cleanliness. The food is good and also the pool. "

"Ficamos 5 dias em fevereiro e amamos, quero voltar"