Grumari Hotels, Rio de Janeiro

"We enjoyed our stay! The room and view are exactly what is seen."

"The service was AMAZING! The staff were so welcoming and caring and I definitely would come back! A bit far from most activites and famous spots such as ipanema and Copacobana but still a nice place to stay."

"Great hotel "

"Issues we had with this "5-star" hotel: 1. The check-in process is laboriously slow; 4 people ahead of me and it took more than an hour to get through with 2 people handling checkin. Had to fill out the same personal information that was provided when I booked. Total waste of time. 2. The water in the shower did not drain - the slope was away from the drain 3. The cap around the water control for the shower was loose. 4. Water was not hot and had to call maintenance twice. 5. Coffee/tea was not stocked well and no black tea. 6. I booked an ocean front room and we were given a room overlooking the parking roof! Yes, if you step out on the balcony and look left, you can see the ocean! Total bait and switch."

"Most staff don’t speak English - very few. Have your translator app ready if you don’t speak Portuguese. "

"Clean Rooms "

"They were able to keep our bags on our last day so we could spend one last day in town for free"

"Localização excelente ,café da manhã honesto com muita variedade e estrutura muito boa ! Funcionários da recepção sem comunicação entre eles ! Renovei mais uma diária ,assinei o check in da nova diária e após,três funcionários vieram me incomodar no apartamento em tempos diferentes,informando que já tinha ultrapassado o horário de check out ! Fora isso estadia muito boa "

"Great place to spend your vacation, everything was clean and safe, great restaurants, gym and spa, friendly staff, safe beach and the neighborhood. Planning to return in the near future."