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Reviews of The White Swan Country Hotel

4 out of 5
The White Swan Country Hotel
109 Main Street, Greytown

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 60 reviews" "
Rating 8 - Good. 22 out of 60 reviews" "
Rating 6 - Okay. 3 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Anthony

Liked: Cleanliness

4/10 Poor

Octavia, wellington

Liked: Cleanliness
Disliked: Staff & service
Spacious but still disappointing
Arrived at hotel to unhelpful and dismissive receptionist, arrived in room to find no soap in shower, one fork and no other utensil in drawer, no coffee plunger, no dish cloth or tea towel, no microwave. Outside the Smoking area for all guests was very close to our windows and no chance of privacy from them during day unless curtains fully closed. Noise from upstairs rooms very noticeable.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not recommended
Turned up and they had lost our booking, but finally got that sorted. Restaurant was serving food when we were checking in, but was suddenly closed by the time we came back downstairs and they couldn't even manage to rustle up a piece of fruit. Room was atrciously decorated, outdated, and tired. Shower was moldy. Found out later that the locals know not to stay here. Will definitely avoid it in the future

8/10 Good

Daz, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy spacious hotel room
Nice hotel right in the centre of all the great stuff Greytown has to offer.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
We had a one night stay at The White Swan Country Hotel. We booked last minute online through Hotels.com and were lucky enough to get accommodation. Check in was easy and efficient although the room allocated had been extended to the previous guests. This was not a problem though as we were given another room without delay. We were in Park 4 which was upstairs in the building behind the hotel. It was great - a big room with a deck and separate bathroom. There was no noise from the street but the neighbouring room left their bathroom fan on all night and we could hear this humming through the wall. The bed was very comfy and the room had all we needed. Had a very nice meal at the restaurant with great service. Our only minor complaint was the pillows were very thin and could do with replacing. Would definitely stay here again.

10/10 Excellent

Alan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
We had a Park Studio for one night. All very nice. Some confusion over breakfast on Saturday morning which should have been in the restaurant, but we then discovered should have been ordered the night before for delivery to the room, somewhat tricky as 6 of us were meeting up to eat. Not what was stated in the literature, and staff were indifferent to the issue. Ended up in a local cafe which was fine.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kyle, Toronto, On

Liked: Cleanliness, staff & service, room comfort
A nice stay with a great restaurant.
Hotel was pretty decent for the money. A long set of stairs to get to the room. The rooms were large and clean with fridge, kettle and food prep area. Close walking distance right on the strip in Grey Town. Restaurant was good food with good atmosphere. Plenty of parking.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient and central. A welcoming touch was that on check in (about 6 pm) on a cool evening, the room lights had been switched on, the heater was going and the electric blankets were on.
Response from General Manager on 18 Oct 2016
Thank you for your feedback, we are glad you enjoyed your stay with us. Kind regards, The White Swan Country Hotel Greytown.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Paula, Kapiti Coast

Disliked: Property conditions & facilities, room comfort
Disappointed Stay
Very disappointing, no service available through the week for dining room breakfast, rooms not contained in the hotel, stairs not advised and were steep and severe for 86 y.o. Forced to get a ground floor suite, which was cold the whole time, and increased in budget, you advertised a lesser rate being offered on your website, motel type rooms not contained within the hotel, very unhappy, staff were ok, but just didn't get it. Could not contact hotel direct for enquiries, overpriced for comfort received.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent location and fantastic restaurant.
Hotel itself is great as was the restaurant, but the bed was terribly uncomfortable so not much sleep was had.
Response from The White Swan Hotel on 18 Oct 2016
Hi there, Thank you for taking the time to supply us with your feedback. As new owners, we recognize that changes and upgrades are necessary. We are currently in the process of replacing all the beds in the hotel and rear park complex. We are 45% of the way through putting brand new super kings in the rooms. It may be that the room you stayed in is yet to have a new bed installed. We apologize for your uncomfortable sleep! We certainly do not wish our guests to leave un-rested and tired. Kind regards, The White Swan Country Hotel Greytown.

10/10 Excellent

Jenny, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old Hotel in quaint little town.
Lovely and relaxing. Well worth stopping overnight to check out this little town with great shops and eateries.

8/10 Good

Suzanne

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

4/10 Poor

roger, wellington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall Tired, light bulbs not working in two units. on light made us nervous a sit was flickering friendly staff we may try else where next time

10/10 Excellent

Myra

Liked: Staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Courteous;

10/10 Excellent

Stuart, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Service: Good; Cleanliness: Pristine; Generally a great place to stay in Greytown.

8/10 Good

Patrick, New Zealand - Queenstown

Liked: Staff & service, property conditions & facilities
Well situated in town centre.

8/10 Good

Lindsey, New Zealand - Nelson

Liked: Cleanliness, staff & service
Facilities: Basic, Everyday; Value: Over-priced, Could be better; Service: Friendly, Courteous; Cleanliness: One dirty mug ok otherwi; A motel type room out the back of a hotel, but no motel facilities, just tea and coffee things.

8/10 Good

Peter

Facilities: Everyday; Value: Acceptable price; Service: Polite;

10/10 Excellent

Sue, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Service: Professional, Friendly; Cleanliness: Immaculate; The iN-house restaurant was good and very convenient.

10/10 Excellent

Rachel, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Friendly; Cleanliness: Spotless; Great restaurant attached

10/10 Excellent

Brett, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Randy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Friendly, Courteous; Cleanliness: Lovely;

10/10 Excellent

Aloma, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; It's right in the centre of Greytown, a great base for exploring

10/10 Excellent

Carol, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art; Value: Amazing; Service: Go the extra mile, The waitress at dinner wa; Great

10/10 Excellent

Paula, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

8/10 Good

Judy, New Zealand - Wellington

Liked: Cleanliness, staff & service
Very handy to shops and caf??s

8/10 Good

Andrew, New Zealand

Liked: Cleanliness, staff & service

10/10 Excellent

Daniel, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Cleanliness: Spotless;

10/10 Excellent

Vic, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pristine;

10/10 Excellent

Chris, New Zealand - Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Go the extra mile; Cleanliness: Immaculate; Highly reccommend it to others

10/10 Excellent

sue, New Zealand - Manawatu

Liked: Cleanliness, property conditions & facilities
Facilities: standard; Value: excellent value; Service: ok; Cleanliness: very clean; good location

10/10 Excellent

Walter, New Zealand - Hawkes Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Economical; Service: Courteous; Cleanliness: Pristine; Served the purpose very well

8/10 Good

jayne, New Zealand - Taranaki

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Economical; Service: Sufficient, Polite; Inexperienced staff in Reception

8/10 Good

Dion, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Acceptable price, Public Holiday Surcharge; Service: Good, Friendly, Courteous;

8/10 Good

Kath, New Zealand - Auckland

Liked: Cleanliness
one spot light hanging from the ceiling with wires exposed

10/10 Excellent

Peter, New Zealand - Bay of Plenty

Liked: Cleanliness, staff & service, property conditions & facilities
Central location easy to walk anywhere in the town. We just adored our stay and would recommend it to anyone.

10/10 Excellent

Kath, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Excellent for last minute; Service: Welcoming ; Cleanliness: Immaculate, Beautiful; Beautiful room and hotel, just what we needed for last minute getaway!

10/10 Excellent

Nicola, New Zealand - Wellington

Liked: Cleanliness, staff & service
Facilities: Menu unavailable at 9pm; Value: Affordable; Service: Respectful; Cleanliness: Spotless; A good place to stay

10/10 Excellent

Katie, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Average price; Service: Friendly; Cleanliness: Beautiful;

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
ask for a tour of the themed rooms

8/10 Good

Sharon, New Zealand - Wellington

Liked: Cleanliness, staff & service
Pleasant stay

6/10 Okay

Neil, New Zealand

Disliked: Cleanliness

10/10 Excellent

Greg, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;

8/10 Good

Philip

Liked: Cleanliness, staff & service

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Nice ; Service: Professional, Respectful, Friendly;

8/10 Good

Alison, New Zealand - Waikato

Liked: Staff & service
Disliked: Cleanliness
Service: Friendly; Cleanliness: Poor;

10/10 Excellent

Lee, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Huge room comfort plus.; Value: Great deal, We were upgraded.; Service: Professional, Good; Cleanliness: Spotless;