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"The room was clean. I had a king suite that was handicapped accessible. It was very large and the shower was great. The lighting was not good in the bathroom though. The bed and pillows were comfortable. Housekeeping could’ve been better. They did not empty both trash cans or remove dirty glasses. They didn’t replenish the coffee cups. The breakfast was great and the restaurant staff was friendly and helpful. "

"I stay here every time I come to Grand Rapids"

"Hotel is centrally located in Grand Rapids. Rooms are dated and need update. The wedding rooms and event areas are nice."

"Room was so-so clean. Check-in staff was not inviting. Check-out staff was very pleasant! Air unit rattled when it came on. Plenty of nearby shops & restaurants to choose from! :)"

"Whatever you do, DO NOT STAY AT THIS HOTEL. This is single handedly the worst experience I've ever had at a hotel, and I was in the building for under an hour. After entering the room that had been reserved for nearly a month, I was shocked with the condition of it. The bed was unmade and disheveled, sheets and pillows were not clean, dirty towels were thrown around the main living space and bathroom, soap provided by the hotel was opened and on the bathroom counter, used toiletries were left on shower shelves, garbage cans had not been emptied and trash was found throughout the hotel room, and a red stain was found on the counter. Due to these conditions, as well as the complaints of previous guests, we were not comfortable continuing our stay at this hotel out of concern for our health and safety. We returned to the front desk to inform them of the conditions of our room and the housekeeping manager referred to this issue as a "mystery" and offered to clean the room. We were not offered to be moved to a different room. We've been fighting to get a refund from the hotel for days now, and it has gone absolutely nowhere. Save yourself the time, money, and stress and stay somewhere else."

"Beds were comfortable. Room was clean. Quiet. "

"My wife and I enjoyed our stay as the staff was friendly and helpful. The only issue we had was getting our room cleaned. The hotel cleans rooms every other day. Since we didn't need any cleaning service for a few days, we had the do not disturb tag on our door. We then took the tag off the door and even after a couple of days the cleaning staff never came to our room. I notified the hotel desk about it and they had a member of the cleaning team come to our room to clean it. Issue solved!"

"Nice one-night stay here. Rooms were spacious and comfortable. Breakfast had lots of options and was excellent. Pool and hot tub were nice. We especially liked the lobby, which had a drink station and books and games for kids."

"Worst hotel i have ever stayed in. I stay in hotels 10 months a year. The TV was broke. The sheets and beds were dirty. Breakfast was gross looking. I will never stay at this brand"