Holiday Homes in Godfrey

"Breakfast was good, the entire staff was great"

"Beautiful hotel, enjoyed the theater. Only problem was getting receipt for my boss."

"The breakfast was good"

"Clean room but the heat was on full blast and we weren't able to control it without turning it off totally "

"I think it may have recently changed ownership. This property needs a lot of work, they try but seem to be lacking customer service skills. Room was clean and basic, on the third floor, after getting our belongings to our room we went for dinner. Came back and the elevator is broken. Today had to use the stairs to get our belongings back to our vehicle. I know this is our of their control but an offer of assistance would have gone a long way. "

"No staff for house keeping ,requested room to be cleaned never happened , no dry towels for 2 days for rooms ,no towel for pool ,one front desk worker during high volume weekend ,no tissue for one day , took 30 mins to check in ,no one ever answers the front desk phone i would like to request a refund an i did take video of the situation "

"This place was perfect for my very short stay, will definitely book it again! The staff was super friendly, the room was spotless and surprisingly large!"

"Check-in time is at 3 and we arrived at 4:10. We were told someone paid for a late check-out and checked out at 4. The woman at the desk told me check-in is at 4 and the room wouldn’t be ready for 30 min. So, she lied about check-in time. Basically, they decided to make more money and screw us over. We were offered a smaller room but not the one we paid for. We were on a schedule as this was a road trip. We came back at 630 and the room was ready. The room is fine for a couple but not a family. We have a 16 year daughter and 12 year old son. The toilet is behind a barn door providing very little privacy. The shower is out in the open. You can’t see through the bottom of the glass. Again, very little privacy. Let’s get to the parking. There’s a parking lot next door that the woman who lied about the check-in time advised it was $35 to park or $38 to valet. We noticed the sign at the parking lot says $12 a day. I asked prior to paying the hotel and she said we can pay either now we know the real price. We could pay the hotel or the lot. They are thieves and con artists. The hotel is clean. I would never stay again. They’re a bunch of thieves. Took my money and sold part of my room time to someone else. They attempted to take more money the didn’t deserve with the parking lot. Unless, you feel like making eye contact with your teen children while you shower I’d suggest picking another place to stay. "

"My stay was really good, better than expected. The staff member that checked me in was great. The room was very clean with the exception of a little dust. My only issue with the room was the shower drain was very slow, so I had to stand in a water as if I was taking a sit down bath. Outside of that, stay was great. "