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"We had the worst experience at this hotel with my family. We stayed with kids and accidentally booked a smoking room (be careful—they push smoking rooms first). The clerks were rude and unhelpful, refusing to assist us in switching rooms and claiming none were available, then shortly after offering another room only if we paid an extra $135. The clerk promised that the next day we would be moved—either to a non-smoking room or at least to a better one—and said they would leave a note for the next clerk so I wouldn’t have to explain everything again. The next morning, when a different clerk checked the note in the system, their expression changed and they immediately said a room was unavailable. When I asked for a manager, I was told no one was there and no one knew when they would return. The room smelled awful—unbearable, and we could barely sleep. The linens were dirty and had cigarette burn marks; I had to request clean ones and change them myself, and they were reluctant to even provide them. The bathroom door didn’t lock (fixed the next day), and the TV didn’t work (replaced the following evening). Yes —they already have customers due to the location near the highway. I truly regret choosing this hotel. I only picked it because I was looking for a pet-friendly place, and that’s what led me to book here. The only positives were the air conditioning and parking."

"The property was fine, but not convenient to get to when getting off highway 95. Not a lot of restaurants within walking distance."

"A very clean hotel! Staff friendly"

"Hotel has an open atrium and indoor pool. The first thing that strikes is the smell of chlorine."

"room was comfortable and clean, although the bathroom was quite worn (clean though), breakfast was very good"

"Yes food was good and room was clean"

"Liked that it was close to the bike trail and grocery store. Nice location "

"Nice room, great linens. Pillows were small but very comfortable. Descent breakfast"

"Le décor est vieillot, sur tapis pas très attrayant, mais propre en général. Petit déjeuner continental strict et ordinaire. Quand on a vu Sonesta Essential à Savannah, les autres peuvent aller se rhabiller…. Grande chambre quand même mais les lits et surtout les oreillers pas très confortables."