expedia

Overview of Mercure Hotel Kaiserhof Frankfurt City Center

Photo gallery

Bar
View from Room
Premium bedding, down duvet, minibar, in-room safe
Premium bedding, down duvet, minibar, in-room safe
Premium bedding, down duvet, minibar, in-room safe

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast Available
  • Business Services
  • Parking Available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationMaintower9 min walk
    Popular LocationNizza10 min walk
    Popular LocationDeutsche Bank Twin Towers10 min walk
    AirportFrankfurt (FRA-Frankfurt Intl.)19 min drive
You could be seeing lower prices

You could be seeing lower prices

With member prices, you could save 10% or more right now on thousands of properties.

Choose dates to view prices

  • Standard Room, 2 Single Beds

    3.9/5 guest room rating

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds
  • Privilege, Twin Room, Multiple Beds

    4.5/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 2
    • 2 Single Beds and 1 Double Sofa Bed
    More detailsPrivilege, Twin Room, Multiple Beds
  • Superior Room, 2 Single Beds

    4.5/5 guest room rating

    Room amenities

    • 20 sq m
    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Room, 2 Single Beds
  • Premium Suite, 1 Double Bed (Privilege)

    Room amenities

    • 49 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed
    More detailsPremium Suite, 1 Double Bed (Privilege)
  • Superior Double Room, 1 Double Bed

    4.3/5 guest room rating

    Room amenities

    • 20 sq m
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room, 1 Double Bed
  • Standard Double Room, 1 Double Bed

    4.3/5 guest room rating

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room, 1 Double Bed

About this area

Frankfurt

Located in Frankfurt's Bahnhofsviertel neighbourhood, Mercure Hotel Kaiserhof Frankfurt City Center is in the city centre and near a metro station. Romerberg and Römer are notable landmarks, and travellers looking to shop may want to visit Zeil Shopping District and Skyline Plaza. Check out an event or a game at Deutsche Bank Park, and consider making time for Palmengarten, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Visit our Frankfurt travel guide
Popular Location

What's nearby

  • Maintower - 9 min walk
  • Nizza - 10 min walk
  • Deutsche Bank Twin Towers - 10 min walk
  • Goethe Home and Museum - 11 min walk
  • German Architecture Museum - 14 min walk

Getting around

  • Frankfurt (Main) Central Station - 3 min walk
  • Central U-Bahn - 3 min walk
  • AirportFrankfurt (FRA-Frankfurt Intl.) - 19 min drive

Restaurants

  • Executive Lounge — 1 min walk
  • Indigo - 4 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Luxury Frankfurt hotel in Bahnhofsviertel, walk to Maintower
A bar/lounge, a snack bar/deli and self parking are available at this hotel. WiFi in public areas is free. Additionally, a business centre, conference space and concierge services are on-site. All 106 soundproofed rooms feature free WiFi and tablet computers. For entertainment, flat-screen TVs come with satellite channels, and guests can also appreciate comforts such as premium bedding and pillow menus.
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 forms of accommodation with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, toilets with an electronic bidet and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: EUR 21 per day
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 19 per person
  • 1 bar
  • Room service available

Things to do

  • Shopping

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Spanish
  • Turkish

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference space

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Climate control (heating)
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Electronic bidet
  • Hairdryer
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self-parking fee: EUR 21 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

Can I cancel my reservation for free at Mercure Hotel Kaiserhof Frankfurt City Center and receive a full refund?
Yes, Mercure Hotel Kaiserhof Frankfurt City Center offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Hotel Kaiserhof Frankfurt City Center cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Hotel Kaiserhof Frankfurt City Center?
As of 25 Nov 2020, prices found for a 1-night stay for 2 adults at Mercure Hotel Kaiserhof Frankfurt City Center on 26 Nov 2020 start from NZ$159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Mercure Hotel Kaiserhof Frankfurt City Center pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Hotel Kaiserhof Frankfurt City Center?
Self-parking is available for EUR 21 per day. Limited spots are available.
What time is check-in at Mercure Hotel Kaiserhof Frankfurt City Center?
Check-in is from 3:00 PM - 3:00 AM. Late check-in is available during limited hours.
What time is check-out at Mercure Hotel Kaiserhof Frankfurt City Center?
Checkout is at noon.
Where is Mercure Hotel Kaiserhof Frankfurt City Center located?
Located in Bahnhofsviertel, this luxury hotel is within a 10-minute walk of Kaiserstrasse and Maintower. Frankfurt Trade Fair and Romerberg are also within 15 minutes. Central U-Bahn and Frankfurt (Main) Central Station are within a 5-minute walk.
3.9
Good
5 - Excellent
277
4 - Good
456
3 - Okay
162
2 - Poor
63
1 - Terrible
31

4.1/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and recommend
Hotel is brand new, staff is excellent, the rooms are big and comfortable, very clean. Due to location, near to Frankfurt Hbf, some caution is needed to avoid pickpockets.
Stayed 2 nights in Aug 2020

4/5 Good

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness
Lovely helpful staff. As food areas was not open they offered to find and book restaurant for us. Decided to opt for room service which was delicious. Would recommend
Stayed 1 night in Jul 2020

5/5 Excellent

Business traveller, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , very helpful and friendly hotel staff, beautiful room, liked it so much extended my stay a night , would recommend to friends
Stayed 2 nights in Jun 2020

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, property conditions & facilities
Location was great Bed was horrible.Two single beds joined together and they would seperate every now and then. Laundry service was very unimpressive as I asked them to iron my clothes and they were not done.
Stayed 7 nights in Feb 2020

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code