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Reviews of Hilton Garden Inn Frankfurt Airport

Hilton Garden Inn Frankfurt Airport
The Squaire, Am Flughafen, Frankfurt

Reviews

8.8

Excellent

Rating 10 - Excellent. 1064 out of 1819 reviews" "
Rating 8 - Good. 491 out of 1819 reviews" "
Rating 6 - Okay. 157 out of 1819 reviews" "
Rating 4 - Poor. 61 out of 1819 reviews" "
Rating 2 - Terrible. 46 out of 1819 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and is an indoor walk to the airport train station and the airport terminal. The one issue is that signage pointing to the hotel from the station is very poor. I arrived late in the evening on the train and had to walk the full length of the mall twice to find it. (Hint: it is right next to the main Hilton Hotel!)
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 25 Mar 2024
Dear David, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us and especially our convenient location. We are very sorry that you initially had difficulty finding our hotel. Unfortunately, we cannot directly influence the signage at the airport, as the area belongs to the airport. However, please be assured that we are in discussions with those responsible to improve our signage in the future. We look forward to having you with us again in the near future.Kind Regards, Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Yvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice fitness center. Hotel, train and airport all at the same place for a reasonable price!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 20 Mar 2024
Dear Yvan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location as well as our fitness center. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Nayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 18 Mar 2024
Dear Nayumi, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Sherry, Santa Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of this hotel, right at the airport. The checkin was easy, the rooms clean, very cozy bed and yummy breakfast. Nothing not to like!!!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 14 Mar 2024
Dear Sherry, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our location as well as our rooms and breakfast. We look forward to having you with us again in the near future.Wishing you a lovely day!Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

YING-LIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hilton Garden Inn Frankfurt Airport on 14 Mar 2024
Dear YING-LIANG, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Emerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Missing USB outlets
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 8 Mar 2024
Dear Emerson, Thank you for taking the time to share your personal feedback on your recent stay at the Hilton Garden Inn Frankfurt Airport. We really appreciate your positive review and are glad to know that you enjoyed your stay with us. We would also like to thank you for your constructive feedback regarding the USB outlets. Indeed, you can charge devices on the alarm clock next to the bed via USB plug. However, your feedback is of course well noted and we will work on improvements for the future. We look forward to welcoming you back in the near future.Kind regards and have a nice weekend, Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Gabrielle, Louisville

Travelled with partner
Liked: Amenities, property conditions & facilities
Great place to overnight at the airport. 10-15 min walk to the terminal
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 7 Mar 2024
Dear Gabrielle, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

2/10 Terrible

Oscar

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 26 Mar 2024
Dear Oscar, Thank you for reviewing your stay with us, I am sorry to see that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Tommer, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight connection at this hotel. It was modest but sufficient. A bit confusion as there are two Hilton properties right next to each other.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 3 Mar 2024
Dear Tommer, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review as well as your constructive feedback and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards and happy Sunday, Simona G. Hilton Garden Inn Frankfurt Airport

4/10 Poor

David

Business traveller, Travelled with partner
Liked: Staff & service
Uncomfortable beds, disappointing for Hilton GI
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 3 Mar 2024
Dear David, Thank you for taking the time to review your stay with us. I am sorry to read that you did not enjoy your experience at our property. Please be assured that I will forward your feedback to our concerned Management Team. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Simona G.Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a short stay at Frankfurt Airport
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 28 Feb 2024
Dear Paul, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us, especially our convenient location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being in close proximity of the Frankfurt airport.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 27 Feb 2024
Dear Joan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

4/10 Poor

Katheryn

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 21 Mar 2024
Dear Katheryn, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. If you would like to give us any more details on how we can make your stay better in the future, we would be delighted to receive your feedback via E-Mail. Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

SOPHEAP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 22 Feb 2024
Dear SOPHEAP, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Mary

Travelled with group
Liked: Amenities
The property was great and the staff was friendly. The only problem was that I selected two rooms through expedia with breakfast included, but the hotel only showed one. Since I booked through expedia, they weren't able to remedy the problem and we had to pay around $30 per person for breakfast in the morning for the second room. Things I did appreciate: friendly staff, clean rooms, delicious breakfast.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 19 Feb 2024
Dear Mary, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. Thank you as well for your constructive feedback. I am sorry to read that we couldn't find your second booking at first. I checked again with a colleague from our Front Desk Team and we can confirm that you made two bookings including breakfast. In your booking, we didn't see any more payment made (besides the tourism tax), so I assume that you already got reimbursed. If that's not the case, please send me a short E-Mail (hands to Simona Grimm), so we can arrange everything correctly. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 19 Feb 2024
Dear Aleksandar, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Yelena, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Yelena, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Susie, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy. Great location in the airport. Staff was super friendly. Depending on what room you stay in it can be a tad cramped. Overall a great place to stay when you fly in or out of Frankfurt airport
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Tara, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us, especially our comfortable beds as well as the service of our staff. Your rating and your feedback are highly appreciated. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Close to AirRail Terminal, but a country mile away from Rental Car return due to Airport designers. For guests using CPAP or APAP machines, having an outlet available on both LEFT and RIGHT side of the headboard is necessary. Rm 8211 had two outlets away from the window, uncomfortable for me.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Richard, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review. Thank you as well for your constructive feedback. Please rest assured we will forward your comment to the attention of our concerned managers. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Melissa, Wooster

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Melissa, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our convenient location as well as the service of our staff. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Wendy, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the Squaire, located at FRA airport. Very convenient for a very early flight. Comfortable and clean room and bathroom. Friendly and helpful reception staff.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Wendy, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our convenient location, our rooms as well as the service of our staff. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Reagan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took the train in from Cologne for a flight out the next morning and couldn't be a better location as the hotel is literally just a flight up the stairs and down the hallway! Property is very well-maintained, quiet and with lots of dining/shopping right there.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 7 Feb 2024
Dear Reagan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

peter

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 20 Mar 2024
Dear peter, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Dawn, Courtenay

Travelled with family
Liked: Cleanliness, staff & service
Extremely good location at the airport close to the trains if you’d like to go into a different location and do a tour
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 Feb 2024
Dear Dawn, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Kenneth, Berkeley

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 21 Mar 2024
Dear Kenneth, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Gideon, Caesarea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient walkable from airport walkable to car renting and public parking, airport dining. The only low is the shower is not a walk-in shower it is a bath with shower.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Jan 2024
Dear Gideon, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. Thank you as well for your constructive feedback. Rest assured that your comment is forwarded to the attention of our Management Team. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

2/10 Terrible

nyako

Travelled with family
Ridiculously overpriced, and ridiculously outdated and not clean at all. But what do you expect for this next to the airport?
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 27 Jan 2024
Dear nyako, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. Rest assured that your comment is forwarded to our concerned managers to review your feedback and implement necessary actions. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

JEANETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Near shopping and restaurants
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 26 Jan 2024
Dear JEANETTE, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G.Hilton Garden Inn Frankfurt Airport

8/10 Good

Monica, Guatemala

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 24 Jan 2024
Dear Monica, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying right at the airport was very convenient and the rooms were nice. We had dinner right next to the hotel (no walking outside) and were able to walk round and do last minute shopping. Loved it!
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 24 Jan 2024
Dear Janet, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location and rooms. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 24 Jan 2024
Dear jose, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Eva Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 18 Jan 2024
Dear Eva Maria, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located in the Frankfurt airport making it a wonderful option for some sleep for layover flights.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 16 Jan 2024
Dear Linda, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Hazel

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 Feb 2024
Dear Hazel, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Fred

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 Feb 2024
Dear Fred, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

6/10 Okay

Rupert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Low grade only for ridiculously thin blanket on bed. You had to choose between stuffy hot room and using your coat as overblanket. I chose the latter, sine there were no extra blankets. Brrrrrr… night
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 15 Jan 2024
Dear Rupert, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We appreciate your review as well as your constructive feedback. Please rest assured we will forward your comment to the concerned manager. For the inconvenience experienced, I would like to sincerely apologize on behalf of the entire Team. We look forward to having you with us again in the near future. Kind Regards, Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 15 Jan 2024
Dear Joshua, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from FRA airport, nice staff, very nice breakfast.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 11 Jan 2024
Dear Steven, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our location, the breakfast and the service of our staff. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

6/10 Okay

Eduardo, Seattle

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Jan 2024
Dear Eduardo, Thank you for your time to give a rating and sharing your experience with us. If you would like to give us any more details on how we can make your stay more memorable on a future visit, we would be delighted to receive your feedback via E-Mail. We do look forward to welcome you back to Hilton Garden Inn Frankfurt Airport soon.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Ivonne, Hialead

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Jan 2024
Dear Ivonne, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

6/10 Okay

Benjamin

Disliked: Cleanliness, property conditions & facilities
Front Office Manager barely spoke German or English, the room was in mediocre condition and dusty. The only good one is one can walk to the airport gates. You pay for the convenience but the hotel or staff is not worth the money.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 9 Jan 2024
Dear Benjamin, Thank you for your time to give a rating and sharing your experience with us. First of all, we are happy to know that you enjoyed our convenient location at Frankfurt Airport. However, we are very sorry that you weren't completely satisfied with your stay. Our Staff members all speak either German or English, most of them speak both. We are sorry, if you had the impression that our staff does not offer a good service. Please rest assured that your comment is forwarded to the concerned managers. We hope to welcome you back as our guest in the future to then provide you with a better experience and convince you of our hotel and our high service standard. Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 8 Jan 2024
Dear Jazmin, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Animesh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 8 Jan 2024
Dear Animesh, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just there because of a really long layover, but it’s amazingly convenient, very, very nice, and the staff were completely efficient and pleasant. I slept surprisingly well.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Frankfurt Airport on 8 Jan 2024
Dear Susan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our convenient location and the service of our staff. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Raymond

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 8 Jan 2024
Dear Raymond, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 8 Jan 2024
Dear Molly, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Steffi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 8 Jan 2024
Dear Steffi, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 4 Jan 2024
Dear Don, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future. Our entire Team wishes you a happy new year! Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport