Spa Hotels & Resorts in Francisco Uh May from NZ$162

"This resort is only for people who enjoy walking. While the buffet is great and the cafe has good coffee, everything requires quite a walk. Also, don't waste your time talking to the myriad of concierges that will approach you. They can't even solve a simple request, though they are really good at pretending that they will. "

"This place is amazing. Must go to resort. "

"I want to start by saying that this review has nothing to do with the staff, every single person we encountered was amazing, kind, and attentive. A special thank you to the team at the Katok restaurant in the Akumal resort, especially Oliva, Obdulia, Francisca, the chef who came out to greet us, and the captain waiter. Their service truly stood out and made us feel very welcome. Unfortunately, my experience was deeply affected by the food. During my stay, I got food poisoning twice, and the last time was extremely severe. I experienced fever, vomiting, chills, and diarrhea. I am still recovering from it. It was honestly very difficult to travel back home in that condition. I had a fever while flying and could not keep any food down due to how upset my stomach was. This was very disappointing, especially because everything else, particularly the staff, was so wonderful. I hope the resort takes this feedback seriously and reviews their food safety standards so that future guests do not go through the same experience. "

"The hotel was very clean. Check in and out went smooth. Overall the kids really enjoyed our stay. "

" everything was great from the food to the rooms, property & beach and location i wouldn’t change a thing"

"Everything was great"

"Our week-long stay at the Bahia Principe Akumal was amazing. My only frustration was that the app can be improved with more information about where activities are taking place and brief descriptions of them. Also, the à la carte reservation process was frustrating. We shouldn't have to scramble every night furiously checking the app if a reservation happens to open up."

"Raccoons had access to your room from the rooftop since it was made out of tree palms leaves, no one cleaned room from previous stay as the sheets were dirty and dead bugs were within the linen. No refreshing of towels while staying there for 5 days. At night the raccoons were on the rooftop and broke a whole in the palm leaves. "

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."