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"Really terrible! I could ignore the previous guests towels hanging up drying on the porch, the shower not cleaned, but I couldn’t ignore that the bed had bedbugs!!! For the price of the room, I would expect a minimum of a clean bed, I could feel them crawling and biting me all night. I spoke with a staff member the next morning and they said they would investigate and call me back…of course no return call. I guess the next guest will have the same problem! I moved to Airlie Beach Hotel for a fraction more cost, but wonderfully clean and I had a great sleep! Definitely not returning!"

"Lovely location, nice rooms and staff very helpful. "

"Fabulous large apartment for the 4 of us .. big shame we only had the property for one night!! "

"Disappointed.Our 3rd stay in 6 years-it’s a beautiful location to stay, but we probably won’t be back to this resort as it is no longer being maintained or managed & appears to be run by backpackers.The resort itself: had glass pool gate removed, shingles on pavilions broken or missing, holes in their ceilings, roof edges missing, exposed electrical wires on paths, broken or missing pavers & mouldy sun loungers around the pool, broken chairs discarded in the bushes & the tennis court was unusable & covered with garden debris. Our beach bungalow: the internal privacy door was gone, sliding door badly needed oiling & the handle was filthy, the bathroom had cockroaches, the door was badly water damaged & window ledges had splinters with paint coming off. Shower screen had massive lime scale build up. The kitchenette no longer had any tea towels, detergent, cleaning cloths,had missing & mismatched crockery/ cutlery, but now you’re meant to use the restaurant exclusively for food.The hammock was unusable. It was wet when we arrived, so we waited for it to dry, but it was so musty, the smell clung to your skin. We asked for it to be swapped with one from an empty bungalow, the pleasant but under resourced staff member gave an automatic no- the go to answer when you have no manager. Beware that you are now expected to stay overnight at Airlie Beach, because the reception closes at 5.30pm, as the resort & the water taxi DON’T coordinate with the few daily flights into Proserpine. "

"The Pinnacles is well located to shops, restaurants etc, with an amazing view. However it is set on a steep hill. So be prepared for a steep walk up or a taxi which is approx $10 per trip."

"The resort is a great place to relax, amazing food and drinks. Staff need more attention to detail when asked a question. Overall rating 8 out of 10"

"Tv wouldn’t work they wouldn’t fix it advertises daily housekeeping saw no one in 4 days had to go the shops toilet paper sugar etc as they wouldn’t replace any of it rude n no good"

"Ocean view. Very nice staff. Clean"

"Staff are awesome, amenities great although being eco friendly created a few minor issues with a spider wasp infestation around our cabin, property is beautiful and would benefit from an eco friendly playground such as a flying fox or jumping mat that can be removed or covered perhaps bike rental availability"