1/5 Terrible
Verified traveller
Travelled with family
23 Nov. 2020
This room did NOT match the photos we saw online. It had a strange smell. The blinds were filthy, the fans dusty. There was only dirty blankets in the cupboard and a sheet on the bed. The air con was broken (we were told it was going to be fixed, it was not) I electrocuted myself on the range hood (which they duct taped back on) there was an air freshener sticky taped to the ceiling. The dryer didn't work, the wifi didn't work. We had no bath plug and had to call for one. I found a cockroach crawling in the bedside draw. The shelves in the cupboards were filthy dirty. I complained and got out of there, the owners/managers didn't bother to contact me. I wrote emails, letters, tried to take them to fair trading. Eventually expedia got me a refund but only for the night I didn't stay, not for the 2 I did (should have left straight away, but I was travelling with 3 small children. The owner made out like I was making a big deal over nothing.... SEE PHOTOS!! Would never stay or recommend this place to my worst enemy. Absolutely disgraceful customer service!!
Stayed 3 nights in Sep 2020