Reception

Reviews of Copper River Inn

3.5 out of 5
Copper River Inn
700 Stewart Street, Fort Frances, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 327 reviews" "
Rating 8 - Good. 115 out of 327 reviews" "
Rating 6 - Okay. 46 out of 327 reviews" "
Rating 4 - Poor. 18 out of 327 reviews" "
Rating 2 - Terrible. 12 out of 327 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Unique atmosphere and design in the rooms
Stayed 1 night in May 2024

10/10 Excellent

Daryl, Morson

Stayed 1 night in Apr 2024

8/10 Good

Jessica

Travelled with group
Liked: Property conditions & facilities
Friendly staff and nice clean rooms
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Travelled with family
Disliked: Amenities
Room very small, difficult to open door to fridge or to store luggage and while bowl sink is part of decor it severely limits counter space. Pool closed entire weekend, chairs uncomfortable. Bed was comfortable and staff helpful, able to provide small ironing board and iron as none in room. No cooked items in breakfast choices.
Stayed 2 nights in Apr 2024

4/10 Poor

martin

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Convenient and reasonably priced
Stayed 1 night in Mar 2024
Response from Steven - Marketing on 17 Mar 2024
Hello Peter,Thank you for the rating. We hope to see you back again soon.

2/10 Terrible

Whitney

Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb 2024
Good Afternoon Elaine/"Whitney", Thank you for the review, though we are saddened that you posted a review without ever having stayed here. We are confident that the reason for your one star review is because you could not provide a valid form of payment, and were unable to be given a room. While we have made every effort to ensure that our policies are clearly outlined on Expedia, it is ultimately up to you to familiarize yourself with the policies as they are outlined - this includes the policies involving payment. We do hope that in the future, while booking with other properties, that you will take the time to review all relevant information to avoid further frustration.Kind Regards,Guest Services

8/10 Good

Tyler

Stayed 1 night in Jan 2024

2/10 Terrible

BRETT

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Well there was a forced 200$ deposit before bbeing allowed to check in and the pool is closed whixh was the whole reason for booking a room and then the front desk guy was not easy to deal with overall horrible experience the room is nice though
Stayed 1 night in Nov 2023

6/10 Okay

ANGIE, Kenora

Stayed 1 night in Oct 2023

6/10 Okay

Larry

Travelled with partner
Was an okay place to stay it was pretty well what we expected
Stayed 2 nights in Sep 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 3 nights in Sep 2023
Response from Guest Services on 25 Sept 2023
Hello Linda,Thank you for the rating!

10/10 Excellent

Darrell

Stayed 1 night in Sep 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on 21 Sept 2023
Thank you for the rating Jeremy. We hope to have you back again.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and clean. Pool area was clean and comfortable. Staff was awesome. Gave us recommendations on where to visit and were very hospitable.
Stayed 2 nights in Sep 2023
Response from Guest Services on 10 Sept 2023
Hello Ian,Thank you for taking the time to review us. We are so happy you enjoyed your stay with us. We hope to see you again!

8/10 Good

jon

Stayed 1 night in Sep 2023
Response from Guest Services on 10 Sept 2023
Hello Jon,Thank you for the rating!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding was slightly damp, and there was a used washcloth hanging in the shower. Despite those this place is absolutely amazing
Stayed 1 night in Aug 2023
Response from Guest Services on 27 Aug 2023
Hello James,Thank you for taking the time to leave us a review. I apologize for the housekeeping issues you mentioned. I will be sure to share your feedback with our team. Thank you again, we hope to see you again.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed our stay. The room was clean. The one thing we missed was that there was no longer a restaurant in the hotel. We will stay again!
Stayed 1 night in Aug 2023
Response from Guest Services on 27 Aug 2023
Hello Wilma,We miss the restaurant as well. We are happy you still enjoyed your time with us. We look forward to having you back!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Guest Services on 5 Aug 2023
Hello Patrick,Thank you for the rating.

8/10 Good

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast type food was pretty much nonexistent. Coffee and a muffin was pretty much it.
Stayed 2 nights in Jul 2023
Response from Guest Services on 5 Aug 2023
Hello Allan,Thank you for the rating.

10/10 Excellent

Gil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Services on 5 Aug 2023
Thank for sharing Gil! We hope to have you back.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Guest Services on 5 Aug 2023
Hello Gary,Thank you for the rating.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was very busy as there was a fishing tournament going on and lots of boats in the parking lot
Stayed 1 night in Jul 2023
Response from Guest Services on 5 Aug 2023
Hello Catherine,Thank you for taking the time to review us. Our weekends tend to be busy with fishermen all summer long. Each Friday looks like we're hosting a boat show. We hope to have you back!

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services on 5 Aug 2023
Hello Kathie,Thank you for the rating.

6/10 Okay

Terry

Liked: Staff & service, property conditions & facilities
They tacked on a $200 deposit even though it was paid by credit card. So it came to $550.20 for 2 nights in a tiny room that didn't even have any place to sit to watch TV other than the bed. The ceiling in the bathroom was completely covered in water marks and the bathroom smelled awful. It was a tiny bathroom and the sink was almost behind the toilet so that you couldn't actually stand in front of the sink while getting washed. It was also like walking into a freezer when I arrived. Someone had set the air conditioner at 16 degrees Celsius. And every single light in the room was on...what a waste of electricity. The motel has been completely renovated and looks beautiful, but a few little details could much improve the experience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Russell

Stayed 1 night in Jul 2023

8/10 Good

David

Stayed 2 nights in Jun 2023

6/10 Okay

Nathan

Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Stayed 1 night in Jun 2023

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, comfortable rooms. Little extras like coffee available in the lobby, cookies on arrival, grab and go breakfast.
Stayed 1 night in Jun 2023
Response from Guest Services on 29 Jun 2023
Hello Earl,Thank you for taking the time to leave us a review. We hope to see you again!

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very well decorated and the beds are comfortable! The staff are always friendly and helpful! I highly recommend this facility!
Stayed 1 night in Jun 2023
Response from Guest Services on 27 Jun 2023
Hello Allen,Thank you for your kind words and for taking the time to leave us a review. We hope to see you again!

10/10 Excellent

Scott

Stayed 1 night in Jun 2023
Response from Guest Services on 27 Jun 2023
Thank you for the rating Scott!

8/10 Good

Joe

Stayed 1 night in Jun 2023

8/10 Good

Joel, WINNIPEG

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Guest Services on 27 Jun 2023
Thank you for the rating Joel!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on 27 Jun 2023
Thank you for the rating Greg! We hope to see you again.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Services on 27 Jun 2023
Thank you for the rating Mary.

4/10 Poor

PAUL

Travelled with family
Disliked: Property conditions & facilities
Room A/C was broken and would only cool the room down to 78 degrees. No other rooms were available so they brought in electric fans. The shower bath wouldn’t drain as well.
Stayed 1 night in Jun 2023
Response from Guest Services on 7 Jun 2023
Hello Paul,We can empathize with the fact that the AC in your room was only blowing cool air rather than cold air. Unfortunately blackmailing us through text message into giving you a discount or face a bad review is also not acceptable. Upon checking our cameras we saw that you did infact have higher occupancy than stated which is a violation of our fire code and hotel policies. We have decided to waive the exta occupancy fees that you should have been charged. Regarding your drain, all you had to do was open it as it was simply closed. Had you mentioned this issue to the front desk, it would have been rectified immediately.

10/10 Excellent

Emmert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Jun 2023
Response from Guest Services on 5 Jun 2023
Hello Emmert,Thank you for the friendly review. We hope to see you back soon!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite and the soap is super nice
Stayed 1 night in May 2023
Response from Guest Services on 5 Jun 2023
Hello Terry,Thank you for taking the time to review us! So glad you liked the soap. We hope to see you again soon.

10/10 Excellent

Mirabai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay here was great! Booking online was quick and easy thanks to Expedia, the price was only a few dollars more than Super8, and I'm ALWAYS willing to pay more for local service. When we checked in, we were each given a big sugar cookie that was beautifully decorated as a butterfly - a pleasant surprise and a great way to end a long day of travel. When I got into the room, everything was super clean, the lights and the air-conditioning were on and so was very welcoming and not something I was expecting. Beyond that, the decor is fabulous! The pictures just don't do it justice, it feels like you're walking into the forest, a great esthetic overall. The bed was super comfy, I had a great sleep. The bathroom was probably my favorite though, a big rainfall shower head with excellent water pressure, the copper sink is a nice touch and brings the whole motif together, but more importantly, the bath products they provide are all Indigenous owned with scents of sweet grass, sage, cedar, balsam and mint.. I had the best shower ever! And, while I didn't have a chance to use it, there is a wonderful looking pool that's open till 10pm, not mention the contenential breakfast which was a perfect way to start the day with a generous spread of fruit, yogurt, cereal, begals, pastries, coffee, juice. If I ever stay in Fort again, I will be back. 10/10 would recommend!
Stayed 1 night in May 2023
Response from Guest Services on 23 May 2023
Hello Mirabai,Thank you so much for taking the time to share your thoughts about your recent stay with us. We will be sure to share your kind words with our entire team. We hope to see you again!

10/10 Excellent

Vasyl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We’ry nice oll
Stayed 4 nights in May 2023
Response from Guest Services on 23 May 2023
Hello Vasyl,Thank you for the review. We hope to see you again if you're ever out our way in the future.

10/10 Excellent

KYLE

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved how the hotel looked. It was very clean.
Stayed 1 night in May 2023
Response from Guest Services on 23 May 2023
Hello Kyle,Thank you for the review! We hope to see you back again soon.

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the great experience!
Stayed 1 night in May 2023
Response from Guest Services on 15 May 2023
Thank you for the review! We are happy to see that you enjoyed your stay with us. We hope to see you again!

2/10 Terrible

Caden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor
Stayed 1 night in Apr 2023
Response from Guest Services on 2 May 2023
Hi Caden,We understand that you are unhappy that we would not permit you to stay at our property and are acting out in defiance of being turned away. Unfortunately, your reservation was in violation of several hotel policies, which are clearly stated on Expedia. These policies are in place for the safety of all guests, and as you gain a little more life experience, we hope that you understand why these sorts of policies need to exist. We did reach out to Expedia to ensure that they refunded you the full cost of your stay, which hopefully they did. Again, we understand your frustration at not being permitted to stay and strongly advise that when booking hotels in the future, you take the time to read the policies and if unsure, contact the property directly to clarify anything that you are uncertain of.

10/10 Excellent

Geordie, Ottawa

Stayed 2 nights in Apr 2023
Response from Guest Services on 23 May 2023
Hello Geordie,Thank you for taking the time to rate us. We hope to see you again soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable stay. Staff were very accommodating.
Stayed 1 night in Apr 2023
Response from Guest Services on 27 Apr 2023
Hello Daniel,Thank you for your kind words. We hope to see you again soon!

4/10 Poor

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was polite, however hotel was empty, decided to put 3 guests in all the same wing for no reason, Manager was a real Karen, very rude. Won't be staying again.
Stayed 3 nights in Mar 2023
Response from Guest Services on 4 Apr 2023
Good Afternoon Scott,To address some of your concerns, we would like to clarify the following. Firstly, room assignment is based on what types of rooms are booked by our guests. At no time do we assume that guests are going to cause a disturbance and/or party in their rooms. Unfortunately, in your case, we had not expected to receive noise complaints regarding your room at 1am. For the comfort of all guests, we do have a clearly stated policy that states that quiet time starts at 10pm – when complaints arise these must be dealt with. We also empathize with the fact that you may not have liked the fact that you were unable to consume alcoholic beverages and blast music in a pool space used by all guests of the hotel. Just to clarify, it is clearly stated that food and beverages are not permitted in the pool area, and under no circumstances can alcoholic beverages be present or consumed in that space. We realize that you were reluctant to want to move the containers from the space, and understand the frustration that you had. When asked to remove open alcohol from the hot tub, we had not expected that your party would then proceed to walk through the hotel, blasting music in the hallways as you did.We can understand that this hotel is likely not the vibe that you were looking for when you reserved, and we fully accept that reality – luckily there are other hotels that do fit a more party-inspired atmosphere and we actively encourage you to support those hotels.Kind Regards,Guest Services

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Mar 2023
Response from Steven on 10 Apr 2023
Hello Ralph,Thank you for taking the time to leave us a rating.