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Reviews of Grand Hotel Excelsior

5 out of 5
Grand Hotel Excelsior
Great Siege Road, Floriana, Malta

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Charles

They came to me and said we have a problem. We are have some urgent renovation of some rooms. We have no room for you. We have arranged for a room at the Hilton Malta. We have a driver to take you there now.
Stayed 3 nights in May 2024

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Bit crowded
Stayed 5 nights in May 2024
Response from Nykee Achterhuis on 20 May 2024
Dear esteemed Guest,Thank you for staying with us and for your review. We're glad you enjoyed our pool, though we apologize if it was a bit crowded during your stay.We hope to welcome you back soon and make your stay more enjoyable.Best regards,Nykee Guest Relations Agent

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with excellent facilities and really helpful staff, pretty close to Valletta but there are 82 steps to get to the street or you have to walk round on a steep hill. After that it is very close to Valletta. They lay on 2 courtesy cars a day at 10am and 6pm but if you are elderly or find steep hills/steps tricky you will need to get taxis. Apart from that everything was really super. All night bar along with pool bar in the day. Indoor and outdoor pools, jacuzzi, health spa, gym. It has it all. No useful shops for drinks and nibbles on site but none in Valletta either
Stayed 7 nights in May 2024
Response from Nykee Achterhuis on 20 May 2024
Dear esteemed guest,Thank you for your feedback! We're delighted you enjoyed our facilities and found our staff helpful. We understand the steps and hill can be challenging, we're glad the courtesy cars were useful and hope to welcome you back soon.Kind regards,NykeeGuest Relations Agent

8/10 Good

John, Stamford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 4 nights in May 2024
Response from Nykee Achterhuis on 16 May 2024
Dear esteemed guest,Thank you for staying with us and we are very grateful that you have taken the time to leave a review for us.We hope to host you again in the future to make your stay more enjoyable.Kind regards,Nykee Guest Relations Agent

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and bar area; comfortable indoor bar seating area. Based on the edge of Valetta, it was easy to get to both the town and the Bus station at the top of the hill.
Stayed 4 nights in May 2024
Response from Nykee Achterhuis on 16 May 2024
Dear esteemed guest,Thank you for staying with us and highlighting the aspects of our pool, bar areas as well as our indoor seating, we are very happy you enjoyed them. We're delighted that our location on the edge of Valetta provided convenient access to both the town and the bus station for you. We hope to welcome you back for another enjoyable stay.Kind regards,Nykee Guest Relations Agent

10/10 Excellent

Linsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was lovely but the plumbing in our bathroom was very problematic with a toilet that didn’t flush properly. Somebody did have a look at it but it didn’t really improve things much. The breakfast buffet was excellent but the coffee was so strong it was undrinkable. A small but important issue!
Stayed 8 nights in Apr 2024
Response from Nykee Achterhuis on 16 May 2024
Dear esteemed guest,Thank you for sharing your experience. We are glad you enjoyed our hotel and the breakfast buffet.We apologize for the inconvenience with the plumbing and coffee. We will take this feedback into consideration. We hope to host you again and make your stay more enjoyable.Kind regards,Nykee Guest Relation

10/10 Excellent

Elizabeth

Travelled with partner
Great location, classy hotel with friendly and welcoming staff.
Stayed 7 nights in Apr 2024
Response from Nykee Achterhuis on 16 May 2024
Dear esteemed guest,Thank you for staying with us and taking the time to write this kind review. We are very happy to hear you have enjoyed our location, The hotel and had a good experience with our staff. Thank you for your kind words and we hope to host you again in the future. Kind regards,Nykee Guest Relations Agent

8/10 Good

Lorraine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome drink
Stayed 7 nights in Apr 2024
Response from Nykee Achterhuis on 16 May 2024
Dear esteemed guest,Thank you for staying with us and taking the time to leave us a review. We hope to host you at the Grand Hotel Excelsior again.Kind regards, Nykee Guest Relations Agent

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent, housekeeping was very good, rooms very large. Only downsidecwas service in lobby bar was slow
Stayed 7 nights in Apr 2024
Response from Janette Tuite on 28 Apr 2024
Dear Esteemed Guest ,Thank you so much for your kind words and for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had such a wonderful experience!It was a pleasure to have you as our guest, and we look forward to welcoming you back again in the future. Warm RegardsGuest Relations Agent

8/10 Good

William Francis

Travelled with partner
Liked: Amenities
Staff excellent, hotel very clean, breakfast excellent but very busy and very noisy. Room tired decor. Big hill to navigate each morning and evening to get up to Valletta or climb the many flights of steps as hotel built at sea level. But very near city gates and bus station to get around island.
Stayed 7 nights in Apr 2024
Response from Everton on 27 Apr 2024
Dear esteemed guest,Thank you for your feedback! We are glad to hear you found our staff excellent and appreciated the cleanliness of our hotel. We are pleased you found our location near the city gates and bus station convenient for exploring the island. We hope to welcome you back soon.Yours sincerely,Everton OliveiraGuest Relations Agent

10/10 Excellent

Ron

Stayed 3 nights in Mar 2024
Response from Janette Tuite on 28 Apr 2024
Dear Esteemed Guest,Thank you for the perfect rating. It fantastic to know that we met all your expectations. Thank you once again for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Warm RegardsGuest Relations

8/10 Good

Gretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, to all the staff at The Grand, you made our recent stay enjoyable and trouble free. The hotel, is very clean, the staff are warm and friendly. The location is excellent to walk into Valletta ,the airport, and the local bus terminal. We would definitely stay again.
Stayed 7 nights in Apr 2024
Response from Janette Tuite on 28 Apr 2024
Dear Esteemed Guest,Thank you so much for taking time to share your experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated our great location. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm RegardsGuest Relations Agent

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic except for two things. The aircon was not working properly so we opened the sliding door get fresh air in. Unfortunately the staff at the entrance to the hotel working nights thought everyone else was also up so they kept us up with their laughter and banging about of luggage, slamming car doors. So if I were to book again I would book sea view, far away from front door!
Stayed 4 nights in Apr 2024
Response from Janette Tuite on 28 Apr 2024
Dear Esteemed Guest,Thank you for high ratings.We sincerely apologize regarding the air-condition and the noise from the entrance of the hotel. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our accommodations.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service throughout in particular from Julie Anne who was very helpful with medical support for one of our party who fell ill.
Stayed 6 nights in Apr 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest ,Thank you for the perfect rating. We are pleased that you have enjoyed your stay at The Grand Hotel Excelsior.Thank you for the kinds words towards the staff. We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

10/10 Excellent

William, Philomath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast, good location, nice facilities, great staff.
Stayed 7 nights in Apr 2024
Response from Everton on 27 Apr 2024
Dear esteemed guest,Thank you very much for your feedback. We are looking forward to welcoming you again.Yours sincerely, Everton OliveiraGuest Relations Agent

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
In general hotel was ok, but definitely in need of refurbishment... indoor swimming pool, rooms and bathrooms are a bit tired...
Stayed 5 nights in Mar 2024
Response from Janette Tuite on 28 Apr 2024
Dear Esteemed Guest ,Thank you for taking the time to leave us a review and for rating us 5/5.We are happy to share that there is some refurbishment being done at the hotel. We're always striving to offer the best experience possible to our guests, and your comments will help us in that endeavor.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you very soon.Warm RegardsGuest Relations Agent

10/10 Excellent

Kaleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing! The pools were great & the views were spectacular. Everything we wanted to see is within a 15-20 min walk of the hotel. I felt completely safe walking at night. The food was good & reasonably priced. Loved being able to store our bags after checkout so we could continue to tour the city before our flight.
Stayed 1 night in Apr 2024
Response from Janette Tuite on 28 Apr 2024
Dear Esteemed Guest,Thank you for rating us 5/5. It's truly heartwarming to read that you had a very comfortable stay and found our location great. I'm particularly delighted to know that our customer service stood out to you. We always strive to go above and beyond for our guests, and it's rewarding to hear when this has a positive impact on your experience.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you back in the near future.Warm RegardsGuest Relations Agent

6/10 Okay

ZHIXIA, Moorpark

Stayed 1 night in Mar 2024
Response from Everton on 27 Apr 2024
ear esteemed guest,Thank you for your feedback; we greatly appreciate it. We hope to have the opportunity to welcome you back in the future for an even more improved experience.Yours sincerely,Everton OliveiraGuest Relations Agent

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated 10 minutes walk from the main gates of Valletta. Hotel is large and generally clean. Our room had a large terrace, but with no parasol so would be very exposed when hotter, the outside pool was being renovated which we weren't informed of. Good cleanliness and warm service. Breakfast was busy, although in a single large room it was not too noisy. The reason for 4 stars only was that small things like sauces, salt and pepper only being available in sachets felt cheap and a bit B&B. Coffee in the room was also Nescafe sachets - as bit cheap when paying £200 per night.
Stayed 6 nights in Mar 2024
Response from Janette Tuite on 30 Mar 2024
Dear Esteemed Guest,Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. We sincerely apologize that we did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We look forward to welcoming you back at the nearest future to The Grand Hotel Excelsior.Warm RegardsGuest Relations Agent

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooked breakfast was at best warm. Coffee and tea had a bad taste.
Stayed 7 nights in Mar 2024
Response from Janette Tuite on 30 Mar 2024
Dear Esteemed Guest ,We would like to thank you for choosing and staying at The Hotel Grand Excelsior and for taking the time to share your feedback.We look forward to welcoming you back for another pleasant stay.Warm Regards,Guest Relations

8/10 Good

Avril

Stayed 7 nights in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank for taking time to share your experience of your recent stay with us.We look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Good location for walking into Valletta.
Stayed 4 nights in Mar 2024
Response from Janette Tuite on 26 Apr 2024
Dear Esteemed Guest,Thank you for taking the time to record your feedback regarding your recent stay with us at The Grand Hotel Excelsior. We are delighted that you found our location convenient.We look forward to welcoming you back in the future!Warm RegardsGuest Relations Agent

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable
Stayed 3 nights in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you for the perfect rating 10/10. Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience that I feel compelled to share. Contrary to its advertised image as a five-star luxury resort, the reality is far from it. The condition of the property is dire, with the rooms featuring old, stained carpets, and the bathroom tiles cracked and showing their age. The beds, equipped with metal spring mattresses that seem to be decades old, along with unclean pillows, made for an uncomfortable setting. Moreover, there's a pervasive smell of water damage throughout the property. Upon arrival and initial inspection of our room, it became clear that the accommodations were not as promised. I promptly returned to the front desk to express that the room was not acceptable and that I would not be staying. Despite this, the hotel refused to issue a refund, citing their cancellation policy, even though my actions did not constitute a breach of contract since I had already checked in. During my time at the front desk, I witnessed two other families expressing similar complaints. What's more disheartening is Expedia's lack of accountability for the misleading representation of this property on their platform. It's widely known among the locals about the deceptive nature of this place, which is a disservice to Malta's efforts to attract tourists. I strongly advise against staying here.
Stayed 3 nights in Mar 2024
Response from Everton on 30 Apr 2024
Dear esteemed guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at our hotelWe strive to provide our guests with a luxurious and comfortable experience, and it is disheartening to learn that we fell short of your expectations. Your concerns regarding the condition of the property, including the state of the rooms and amenities, have been duly noted. Rest assured, we are taking immediate action to address these issues and ensure that such shortcomings do not occur in the future.Once again, we apologize for the inconvenience you experienced and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.Warm regards,Everton Guest Relations Agent

8/10 Good

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Location with great views of city from terrace of our room
Stayed 4 nights in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you so much for your wonderful review and for choosing to stay with us at our property. It's fantastic to hear that you had such a great experience during your recent visit. I'm thrilled to see that you found our location to be perfect for your needs and that you enjoyed our spectacular view.Thank you once again for your positive review and for highlighting the aspects of your stay that stood out to you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm RegardsGuest Relations

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The Trip Advisor reviews say it all. Firstly the staff, from all over the world, are so friendly and helpful and any little problem is quickly solved. Secondly, the breakfast was included. It includes all you can eat from healthy, cooked and continental and saves money eating out during the day. It is so convenient, being walking distance of the city of Valletta, the foot ferry to Sliema and the bus station to all parts of the island. The prices are reasonable and they are renovating parts. It's my 5th stay here and I'll be back.
Stayed 7 nights in Mar 2024
Response from Janette Tuite on 27 Mar 2024
Dear Esteemed Guest,Thank you so much for rating us 5 out 5. It makes us very happy to read that you had a fabulous stay with us. It's particularly heartening to hear that you felt warmly welcomed by our staff. Our dedicated team is indeed committed to ensuring that every guest feels at home.Once again, thank you for sharing your experience. We look forward to welcoming you back in the near future and providing you with another wonderful stay.Warm RegardsGuest Relations Agent

8/10 Good

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J’ai apprécié. Les clients de l’hôtel sont un peu racistes. Nous étions les seuls nord de l’hôtel et nous avons remarqué des regards très méprisants.
Stayed 1 night in Mar 2024

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness, staff & service
Though the staff were overall very helpful and polite, we had one or two disappointing experiences. We felt this was more a 4* than a 5* hotel. Great location - close to Valletta on foot.
Stayed 6 nights in Feb 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest ,Thank you for taking time to share your feedback of your recent with us. We appreciate your kind words towards our Team. We sincerely apologize for not meeting all your expectations. I will pass this feedback to our management as it helps us to continuously enhance our services and offerings.Thank you again for staying at The Grand Hotel Excelsior and we look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 Excellent

Ezeddin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it Nothing is wrong but perfect
Stayed 1 night in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you for your review and the high rating. We are delighted that we met all your expectations.Thank you once again for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back to the hotel in the near future.Warm RegardsGuest Relations Agent

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Everton on 29 Mar 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton - Guest Relations Team

8/10 Good

Indrajit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for taking time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

10/10 Excellent

Beck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards Everton - Guest Relations Agent

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for taking the time to write a review, and I am glad to hear you enjoyed our property. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton - Guest Relations Agent.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for your review. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

8/10 Good

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Concierge was great , restaurant staff and spa were also amazing! Really hard to get hold of reception or room service at times! The flush didn’t work properly and had to wait hours for it to work, when you have a 5 years old it can be hard to work with something that’s not working! Also the saune is not indicated I couldn’t find it ! Swimming pool is great and big enough! The artist on Saturday night was great ! Overall I would come back to stay in the hotel
Stayed 3 nights in Feb 2024
Response from Guest relations manager on 12 Feb 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel,looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regard

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent old world hotel.
A Grand hotel with top notch service. The location could not be be better and the staff was friendly and professional at every turn.
Stayed 5 nights in Jan 2024
Response from Everton on 10 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, and for rating us 10 out of 10, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 4 nights in Jan 2024
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

4/10 Poor

Julie

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Underwhelming
We spent 5 nights at the hotel.. The hotel has good facilities but lacks atmosphere. The staff were polite and professional and the rooms were nice. The staff were slow to serve drinks in the bar and we had to keep asking for tea at breakfast. Areas round the pool were not cleared from glasses/plates for days. Access to Valletta was good for us but not good for those with mobility issues.
Pool area and views
Sunbathing/swimming area
Gingerbread display in goyer
Tikka seating left like this for at least two nights
Stayed 5 nights in Dec 2023
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you for sharing your experience. We appreciate your feedback on our facilities, staff, and rooms. We apologize for any inconvenience.We will address these concerns to enhance our guest experience. We hope to welcome you back for an improved stay. Yours sincerely, Everton

10/10 Excellent

Henry, ALGOZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because of a previous stay and also proximity to Valletta. My wife has a wheelchair which we found was not very good to get to Valletta with as the pathways are not very good, but a taxi was cheap and quick enough. Wish they would use disabled people to plan these features. Hotel itself was marvellous.
Stayed 11 nights in Dec 2023
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

6/10 Okay

Zachary

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Everton on 3 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great plade to stay
We thoroughly enjoyed our stay at the Grand Excelsior. The staff were extremely helpful, friendly and playful. We stayed in a 7th floor terraced room and absolutely loved the view. The room was extremely quiet, although it was the low season, and the common areas were often quite loud, especially with children, but we are an older couple without children, thus not always in the mood for children's antics. The dining options were limited during the Christmas season, thus we ate out more often than inside. The breakfast buffet was very good, but extremely British, which is perhaps expected. Obviously, we are not British.
Stayed 9 nights in Dec 2023
Response from Everton on 31 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, and for rating us 10 out of 10, we are pleased to hear we met all your expectations, and we will work to exceed them in your next stay with us, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards Everton - Guest Relations Agent

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service
Lovely stay at this hotel but sadly facilities let it down a bit. Staff are wonderful, great breakfast but room a bit dated ( although bed very comfortable) bathroom has a very deep but short bath. Hand shower above by doesn’t reach so you can wash your hair! Separate shower cable but only has large fixed shower head on the ceiling! No hot water from sink but plenty in bath! All in all good stay but could do with a bit of an upgrade to make it 5*!
Stayed 4 nights in Dec 2023
Response from Everton on 3 Jan 2024
Dear esteemed guest, thank you for sharing your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We will certainly address the areas you have highlighted to enhance our services. We are glad to hear our staff made a positive impression. We hope to welcome you again for an improved experience. Yours Sincerely, Everton

10/10 Excellent

Attilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Everton on 29 Dec 2023
Dear esteemed guest, thank you for your positive review and rating us 10/10! We are delighted to hear that you enjoyed your stay. We hope to welcome you back soon at the Grand Hotel Excelsior. Your sincerely, Everton

6/10 Okay

Muhammed

Travelled with family, Business traveller
Liked: Staff & service, amenities
This property is past its best years..Requires some proper cleaning and renovation. The best thing about excelsior is its location, which is convenient and its staff, especially Jordan, who was very helpful and caring. We were disappointed with the poor quality of breakfast buffet. Omelet was on a verge of being burnt and very flat. Not 5 star at all. Lots of poor quality breads and overall disappointing. Yet again, the serving staff was nice. Poor room cleaning.
Stayed 2 nights in Nov 2023
Response from Everton on 2 Dec 2023
Dear esteemed guest, We appreciate your candid feedback regarding your recent stay at The Grand Hotel Excelsior. Please rest assured that your comment has been already highlighted to our General Manager in order to take actions about it, and we are actively working on implementing necessary renovation measures. We are pleased to hear you found our location convenient and our staff, particularly Jordan, helpful and caring. Your comments about the breakfast buffet are duly noted, and we apologize for falling short of your expectations. We are addressing this with our F&B team to ensure improvements. Your insights are valuable, and we hope to have the opportunity to offer you an improved experience in the future. Your sincerely, Everton - Guest Relations Agent

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Most staff very friendly and efficient.
Stayed 2 nights in Nov 2023
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you very much for your comment. We are glad that you enjoyed our hotel and the effort of our staff to provide the 5 star service that we are well known for. We look forward to host you once again at the Grand Hotel Excelsior for a future memorable stay. Your Sincerely, Everton - Guest Relations Agent

6/10 Okay

Edith Stephany

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms need upgrading. The floors are carpet, and the sliding door to the balcony was stuck. The beds were tiny and if you have a third adult in the room they give you a rollaway bed with a thin mattress. The breakfast buffet was great and had a nice view. The location wasn’t bad as it’s walking distance to restaurants. We used the pool but it didn’t look very clean, especially the jacuzzi as it had lots of stains. Reception staff were really nice.
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you for sharing your experience. We apologize for the room issues and inconvenience with the beds. Your feedback on the pool and jacuzzi cleanliness is noted, and we will address it. We are pleased you enjoyed the breakfast and found the staff friendly. We appreciate your insights and hope to welcome you back for an improved stay in the future. Your sincerely, Everton - Guest relations agent

10/10 Excellent

Amarjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall excellent hotel to stay at
Stayed 4 nights in Nov 2023
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you very much for your feedback! We are delighted that you enjoyed your stay at the grand hotel excelsior and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many more enjoyable experiences. Your Sincerely, Everton - Guest Relations Agent

8/10 Good

Vrbo

Travelled with group
Liked: Staff & service, room comfort
Time for a facelift
This hotel was once, and could be again, a very grand experience. While it’s very well run and the staff are amazing, the entire place is a little tired. It’s time to refresh it all from the lobby to the lounge to the spa and most importantly the guest rooms.
Stayed 1 night in Nov 2023
Response from Everton on 21 Nov 2023
Dear esteemed guest, thank you very much for your feedback. We are glad that you enjoyed your stay and that you appreciated the effort of our staff to provide the 5 star service that we are well known for. Please rest assured that your comments regarding our decoration has been highlighted to our General Manager in order to take actions about it. We hope that it did not affect your stay with us. We are looking forward to host you again at the Grand Hotel Excelsior for a future memorable stay. Your Sincerely, Everton Guest Relations Agent

8/10 Good

Nabill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good.
Stayed 2 nights in Nov 2023
Response from Everton on 17 Nov 2023
Dear esteemed guest, thank you very much for your feedback! We are delighted that you enjoyed your stay at the grand hotel excelsior and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many more enjoyable experiences. Your Sincerely,Everton