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Overview of c-hotels Joy

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  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Economy Double Room

    4.8/5 guest room rating

    Room amenities

    • 13 sq m
    • Sleeps 2
    • 1 Double Bed
    More details
  • Comfort Double or Twin Room

    4.5/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Basic Single Room, Private Bathroom

    4.2/5 guest room rating

    Room amenities

    • 12 sq m
    • Sleeps 1
    • 1 Large Single Bed
    More details
Rating 5 - Excellent. 372 out of 559 reviews
5 - Excellent 67%
Rating 4 - Good. 162 out of 559 reviews
4 - Good 29%
Rating 3 - Okay. 16 out of 559 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 559 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 559 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were unable to go because of COVID-19. This hotel would not refund any of our money even though we are seniors, had a dr note saying we were not to go. I feel ripped off for no fault of my own and for sure when I can return to Italy I would never stay with them or recommend them to anyone. As a matter of fact I would bad mouth them to anyone who is looking for a recommendation for a hotel in Florence.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
I actually did not stay at c-hotels Joy but at their other hotel, Ambasciata because of COVID, they combined the guests to reduce COVID contact for their staff.
Stayed 2 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice staff
We actually didn't stay at Joy Hotel as the hotel is still shut down due to the COVID-19. The hotel did offer us to stay at HOTEL AMBASCIATORI and we got an upgrade with a view of the Duomo. The location for HOTEL AMBASCIATORI is excellent! Right next to the train station and around the corner of the central bus stop. You will not hear the outside noise, but you can hear the hotel guests slamming doors and talked loud when they're walking down the hallway. The bedsheet was super soft but hotel wifi was not strong enough. If you are here for vacation, would definitely recommend this hotel!
Stayed 1 night in Sep 2020

5/5 Excellent

Stayed 3 nights in Sep 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising: this hotel isn’t open!!!
Do NOT book here. We booked Joy hotels, we we arrived there was a note on the book saying to check in at their sister hotel, which we had to find with all our luggage. When we arrived they told us, with an attitude that we were actually staying in a different hotel because Joy hotel is CLOSED. C-hotels owns 4 hotels in the same areas and all of them are closed so they’ve grouped everyone into their bigger hotel. This place looks like a airport hotel, not a small boutique hotel like the one we booked. They were extremely rude, no apology or accommodation for the fact that they did this without any warning or option to cancel. The prices look great, because it’s too good to be true! They should not be allowed to have bookings for places that are completely closed. All of the amenities are also closed apparently due to COVID although all other places we stayed in Italy had open bar/restaurant. They have it advertised everywhere that it’s open, when we showed up there was no one and nothing in the bar despite it being their “happy hour”. When we called the front desk they were again, very rude and offered me water, which I had in my room mini fridge. Awful experience, awful hotel looking Over the bus terminal and again not at all what you think you’re booking. DO NOT STAY AT ANY C-HOTELS ESTABLISHMENT.
Stayed 3 nights in Sep 2020

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