The hotel Rapallo was excellent, the attention to detail of the whole staff team was simply amazing, nothing was too much trouble. Everyone was polite and courteous. Breakfast was fabulous with an incredible selection of hot food, cold meat and cheese, and lots of fresh fruit, cakes, hot toast made fresh, etc. etc, add to this the nibbles and drinks on an evening it's really great. I had the pleasure of celebrating my birthday while in Florence and the staff even provided a free bottle of wine and a message of congratulations. a great hotel in a central location in wonderful Florence and excellent value - we'd happily recommend to anyone considering staying here.